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IBM 4840 Service Guide - Page 48

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Control procedures August 3, 2006 Updating the flash BIOS To obtain the latest level of flash BIOS for the SurePOS 500 Models 5x3 and 544/564: 1. Insert a formatted diskette into the diskette drive of a PC with Internet access. 2. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/. 3. Select Support on the left side of the panel, then select IBM SurePOS 500/600 Series. 4. Next, select SurePOS 500-xx3 Downloads. 5. Download the update program to a temporary location on the PC's hard-disk drive. Run the self-extracting program and respond to the messages that display. This program writes the updates to the diskette. 6. Go into Setup and ensure that the diskette drive is in the boot list. Save any changes and exit Setup. 7. Switch OFF the power on the SurePOS 500 Models 5x3 and 544/564 and insert the diskette into a drive attached to the system. 8. Switch the system ON again. The system boots from the diskette, the flash BIOS update occurs. 9. Remove the diskette. The new BIOS update is on the system. Note: The flash utility saves and restores your CMOS setting. Power interruption during flash BIOS update procedure If power is interrupted during the flash BIOS update procedure, the BIOS could become corrupted. Should this event occur, the system boots automatically from a backup copy of BIOS. To repair the corrupt version of BIOS and return to using the normal BIOS, perform the steps to update the flash BIOS in "Updating the flash BIOS." Repairing the flash BIOS Two separate copies of Post/BIOS are maintained in separate flash modules. Should the primary copy become corrupt, the system automatically runs from the backup copy when rebooted. A POST message indicates when the backup copy is in use. When this happens, it is important to perform a Flash Update, in an attempt to repair the primary copy and preserve the backup functionality. If the primary is permanently damaged, the system runs normally, but without backup capability for the BIOS, and the POST message appears at each bootup. Real-time clock and CMOS The real-time clock is a low-power clock that provides a time-of-day clock and a calendar. The clock settings are maintained by the battery when the power cord is removed. See "System-board battery - removing and replacing" on page 67 for the location of the battery. Restoring the default CMOS settings To restore CMOS default settings, select Load Optimized Settings from the main menu. 22

Section	Page
Contents	5
Figures	9
Tables	13
Safety and environmental notices	15
Safety Information	15
Environmental notices and statements	21
End of life disposal	21
Battery disposal	21
Taiwanese battery recycling statement	21
Mercury-added statement	22
Magnetic stripe reader	22
Handling static-sensitive devices	22
About this guide	23
Who should read this guide	23
Related publications	23
Publications accessibility	23
Web sites	24
Tell us what you think	24
Summary of Changes	24
Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3	27
SurePOS 500 Models 5x3 and 544/564	28
SurePOS 500 Models 5x3 and 544/564 Features	29
Standard features	29
Optional features	30
Dual-display feature	30
PC Card subsystem	31
System software features	31
Mounting options	32
Free-standing option	32
Countertop mounting options	33
Cash-drawer mounting option	35
Wall-mounting option	37
Mounting foot	38
Remote display tablet mounting option	38
System management	40
System management programs	40
Remote management	40
Compatible products	40
System port specifications	41
Machine serial number location	42
Chapter 2. Configuring the system	43
How to use the touch screen	43
The Setup Utility	44
Usage tips and navigation	44
Starting the Setup Utility	45
Using the Main window	45
Standard CMOS features	46
Advanced BIOS Features	46
Integrated peripherals	47
Power Management	47
PnP/PCI configurations	47
PC health status	47
Load optimized defaults	47
Password options	47
Updating the flash BIOS	48
Power interruption during flash BIOS update procedure	48
Repairing the flash BIOS	48
Real-time clock and CMOS	48
Restoring the default CMOS settings	48
Clearing the CMOS settings	49
Chapter 3. Resolving problems	51
Start problem diagnosis here	51
Preliminary checklist	52
Troubleshooting	53
CMOS recovery	56
Running Diagnostics	56
Using the Service Diskette (for the 5x3 models)	56
Using the IBM Diagnostics for Peripherals (for the 5x3 models)	57
Using the IBM Diagnostics for POS System Units and Peripherals (for the 5x4 models)	57
Diagnostic wrap plugs	57
Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564	59
Handling static-sensitive devices	60
Covers – removing and replacing	62
HDD cover and speaker panel – removing and replacing	62
HDD cover clips – removing and replacing	63
Rear cover – removing and replacing	64
Top cover – removing and replacing	66
Side covers – removing and replacing	68
Side I/O panel door – removing and replacing	69
Tower center cover – removing and replacing	71
Hinge cover – removing and replacing	72
Magnetic stripe reader (MSR) – removing and replacing	73
Display tablet – removing and replacing	74
Display tablet cable – removing and replacing	75
Hinge assembly – removing and replacing	76
HDD CompactFlash assembly and HDD bracket – removing and replacing	77
HDD cables – removing and replacing	78
HDD fan – removing and replacing	78
LED card and cable – removing and replacing	79
Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)	80
Speaker – removing and replacing	81
Power supply – removing and replacing	83
Cable tie bar – removing and replacing	84
Connecting the cables and using cable-ties for counter mount systems	85
Connecting cables to the side access panel	85
Connecting cables to the rear connector panel	85
Dual-video adapter – removing and replacing	88
Cooling duct – removing and replacing	90
System board – removing and replacing	91
System-board jumper locations and settings	92
Side I/O EMC shield – removing and replacing	93
System-board battery – removing and replacing	93
Fansink – removing and replacing	95
Processor module – removing and replacing	97
Memory modules – removing and replacing	98
PC card blank – removing	100
PC card – removing and replacing	100
Rear connector panel (tailgate) – removing and replacing	102
Rear inner metal cover – removing and replacing	104
Integrated customer display – removing and replacing	105
Base plate – removing and replacing	106
Mounting foot – removing and replacing	107
Mounting options – removing and replacing	108
Free-standing SurePOS 500 Models 5x3 and 544/564 – removing from the base	108
Non-keyboard integration tray – removing and replacing	110
Countertop non-keyboard integration tray systems – removing and replacing	110
Non-keyboard integration tray cash drawer – removing and replacing	114
Keyboard integration tray mounting for countertop and cash drawer	117
Full-size keyboard integration tray mounting for countertop and cash drawer	117
Compact-size keyboard integration tray mounting for the cash drawer	124
Cash drawer FRUs – removing and replacing	131
Full-size cash drawer FRUs – removing and replacing	131
Removing and replacing a full-size drawer	131
Removing and replacing a full-size slide assembly	132
Compact cash drawer FRUs – removing and replacing	134
Removing and replacing a compact cash drawer	134
Removing and replacing the slide latches	134
Removing and replacing the compact slide assembly	135
Removing and replacing the rollers	136
Removing and replacing the coin-roll cutter	137
Removing and replacing the security clip	138
Common cash-drawer FRUs – removing and replacing	139
Removing and replacing the top cover	139
Removing and replacing the keylock assembly	139
Removing and replacing the latch and sensor assembly	140
Removing and replacing components of the latch and sensor assembly	141
Removing and replacing the keylock insert	142
Removing and replacing the blank lock insert	142
Distributed customer display – disassembling	144
IBM 4610 SureMark printers – removing and replacing	147
4610 SureMark – removal	148
4610 SureMark printer – replacing	149
4610 SureMark printer installation on a non-keyboard integration tray	150
4610 SureMark printer installation on a keyboard integration tray	152
4820 SurePoint Solution	153
Distributed 4820 SurePoint Solution	153
Integrated 4820 SurePoint Solution	153
4820 removal on a free-standing SurePOS 500 Models 5x3 and 544/564	153
4820 SurePoint Solution Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray	156
Mounting the display tablet on a remote display stand	158
Chapter 5. Compact ANPOS Keyboard	161
Keyboard/pointer symptoms	161
CANPOS Keyboard components - removing and replacing	163
CANPOS keypad assembly	164
CANPOS keyboard logic card	167
CANPOS keyboard with MSR	168
Appendix A. Parts catalog	171
Appendix B. Power Cords	193
Power cords	193
Appendix C. System specifications and planning information	195
Physical specifications and dimensions	196
Dimensions of unit with 12-inch display	198
Dimensions of unit with 15-inch display	199
Dimensions of unit with 17-inch display	200
Wall mount dimensions	201
Dimensions of unit with integrated 4820 SurePoint Solution	202
Power requirements and consumption	204
Power	204
Output connectors	204
Connector-pin assignments	205
External connectors	205
Speaker connector	205
MSR connector	205
USB port connectors	206
Keyboard and mouse connector	206
Microphone connector	206
Headphone connector	207
Serial connectors	207
Parallel connector	209
Diskette-drive connector	210
Ethernet connector	210
External video connector	211
Cash drawer connector (2)	212
Integrated customer display connector	212
Temperature, humidity, and altitude limits	213
Appendix D. SurePOS 500 Models 5x3 and 544/564 tips	215
Tools	215
Appendix E. Notices	217
Intel software license agreement (final, single user)	219
Copyright license	219
Ownership of software and copyrights	219
Limited media warranty	219
Termination of this agreement	220
Applicable laws	220
Government restricted rights	220
Electronic emission notices	220
Federal Communications Commission (FCC) statement	220
Industry Canada Class A emission compliance statement	220
Avis de conformité aux normes d'Industrie Canada	221
European Union (EU) Mark of Conformity Statement	221
Germany	221
Australia / New Zealand	222
Japanese Voluntary Control Council for Interference (VCCI) statement	222
Chinese Class A warning statement	222
Taiwanese Class A warning statement	222
Taiwanese battery recycling statement	222
Korea	223
Electrostatic discharge (ESD)	223
Macrovision copy protection technology	223
Trademarks	223
Accessibility	224
Appendix F. Safety information	225
Safety Information-English	225
Safety Information-Arabic	227
Safety Information-Brazilian Portuguese	229
Safety Information-French	231
Safety Information-Hebrew	234
Safety Information-Korean	236
Safety Information-Italian	239
Safety Information-Spanish	242
Safety Information-German	244
Safety Information-Traditional Chinese	246
Index	249
Readers' comments—we would like to hear from you	255

Match case Limit results 1 per page

Updating

the

flash

BIOS

obtain

the

latest

level

flash

BIOS

for

the

SurePOS

500

Models

5x3

and

544/564:

Insert

formatted

diskette

into

the

diskette

drive

with

Internet

access

Access

the

IBM

Retail

Store

Solutions

Web

site

at:

www.ibm.com/solutions/

retail/store/.

Select

Support

the

left

side

the

panel,

then

select

IBM

SurePOS

500/600

Series

Next,

select

SurePOS

500-xx3

Downloads

Download

the

update

program

temporary

location

the

PC’s

hard-disk

drive.

Run

the

self-extracting

program

and

respond

the

messages

that

display.

This

program

writes

the

updates

the

diskette.

into

Setup

and

ensure

that

the

diskette

drive

the

boot

list.

Save

any

changes

and

exit

Setup.

Switch

OFF

the

power

the

SurePOS

500

Models

5x3

and

544/564

and

insert

the

diskette

into

drive

attached

the

system.

Switch

the

system

again.

The

system

boots

from

the

diskette,

the

flash

BIOS

update

occurs.

Remove

the

diskette.

The

new

BIOS

update

the

system.

Note:

The

flash

utility

saves

and

restores

your

CMOS

setting.

Power

interruption

during

flash

BIOS

update

procedure

power

interrupted

during

the

flash

BIOS

update

procedure,

the

BIOS

could

become

corrupted.

Should

this

event

occur,

the

system

boots

automatically

from

backup

copy

BIOS.

repair

the

corrupt

version

BIOS

and

return

using

the

normal

BIOS,

perform

the

steps

update

the

flash

BIOS

“Updating

the

flash

BIOS.”

Repairing

the

flash

BIOS

Two

separate

copies

Post/BIOS

are

maintained

separate

flash

modules.

Should

the

primary

copy

become

corrupt,

the

system

automatically

runs

from

the

backup

copy

when

rebooted.

POST

message

indicates

when

the

backup

copy

use.

When

this

happens,

important

perform

Flash

Update,

attempt

repair

the

primary

copy

and

preserve

the

backup

functionality.

the

primary

permanently

damaged,

the

system

runs

normally,

but

without

backup

capability

for

the

BIOS,

and

the

POST

message

appears

each

bootup.

Real-time

clock

and

CMOS

The

real-time

clock

low-power

clock

that

provides

time-of-day

clock

and

calendar.

The

clock

settings

are

maintained

the

battery

when

the

power

cord

removed.

See

“System-board

battery

–

removing

and

replacing”

page

for

the

location

the

battery.

Restoring

the

default

CMOS

settings

restore

CMOS

default

settings,

select

Load

Optimized

Settings

from

the

main

menu.

Control

procedures

August

2006