IBM 4840 Service Guide - Page 51

Resolving, problems

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August 3, 2006 Chapter 3. Resolving problems Start problem diagnosis here 25 Preliminary checklist 26 Troubleshooting 27 CMOS recovery 30 | Running Diagnostics 30 | Using the Service Diskette (for the 5x3 models 30 | Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 | Using the IBM Diagnostics for POS System Units and Peripherals (for the | 5x4 models 31 | Diagnostic wrap plugs 31 This chapter contains the problem determination procedures for the SurePOS 500 Models 5x3 and 544/564 and peripheral I/O devices. A software error or a hardware failure can cause a problem with the system. The following topics contain problem analysis instructions to help you determine the cause of a problem and resolve it. Start problem diagnosis here If you are experiencing a problem with the system, start each service call by performing the appropriate task listed in Table 6. Table 6. SurePOS 500 Models 5x3 and 544/564 task information Task Go to Start to diagnose a problem. "Preliminary checklist" on page 26. Update the flash BIOS. "Updating the flash BIOS" on page 22. Run the Setup Utility. "The Setup Utility" on page 18. | Run diagnostics. "Running Diagnostics" on page 30 Look up a part number. Appendix A, "Parts catalog," on page 145. Remove or replace a field-replaceable unit (FRU). Chapter 4, "Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564," on page 33. Review service tips. Appendix D, "SurePOS 500 Models 5x3 and 544/564 tips," on page 189. © Copyright IBM Corp. 2004, 2006 25

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Chapter
3.
Resolving
problems
Start
problem
diagnosis
here
.
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. 25
Preliminary
checklist
.
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. 26
Troubleshooting
.
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. 27
CMOS
recovery
.
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. 30
Running
Diagnostics
.
.
.
.
.
.
.
.
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.
.
.
.
.
.
.
.
.
.
.
.
.
. 30
Using
the
Service
Diskette
(for
the
5x3
models)
.
.
.
.
.
.
.
.
.
.
.
. 30
Using
the
IBM
Diagnostics
for
Peripherals
(for
the
5x3
models)
.
.
.
.
.
. 31
Using
the
IBM
Diagnostics
for
POS
System
Units
and
Peripherals
(for
the
5x4
models)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 31
Diagnostic
wrap
plugs
.
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.
. 31
This
chapter
contains
the
problem
determination
procedures
for
the
SurePOS
500
Models
5x3
and
544/564
and
peripheral
I/O
devices.
A
software
error
or
a
hardware
failure
can
cause
a
problem
with
the
system.
The
following
topics
contain
problem
analysis
instructions
to
help
you
determine
the
cause
of
a
problem
and
resolve
it.
Start
problem
diagnosis
here
If
you
are
experiencing
a
problem
with
the
system,
start
each
service
call
by
performing
the
appropriate
task
listed
in
Table
6.
Table
6.
SurePOS
500
Models
5x3
and
544/564
task
information
Task
Go
to
Start
to
diagnose
a
problem.
“Preliminary
checklist”
on
page
26.
Update
the
flash
BIOS.
“Updating
the
flash
BIOS”
on
page
22.
Run
the
Setup
Utility.
“The
Setup
Utility”
on
page
18.
Run
diagnostics.
“Running
Diagnostics”
on
page
30
Look
up
a
part
number.
Appendix
A,
“Parts
catalog,”
on
page
145.
Remove
or
replace
a
field-replaceable
unit
(FRU).
Chapter
4,
“Removing
and
replacing
FRUs
for
the
SurePOS
500
Models
5x3
and
544/564,”
on
page
33.
Review
service
tips.
Appendix
D,
“SurePOS
500
Models
5x3
and
544/564
tips,”
on
page
189.
August
3,
2006
©
Copyright
IBM
Corp.
2004,
2006
25
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