IBM 954840U User Guide - Page 139

A Software Problem, Other Problems, Problem, Action, Cause or Action

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Title: C79DMMST CreationDate: 07/16/97 13:09:22 A Software Problem Problem An application does not run correctly. You cannot install OS/2 Warp. Action Check the following to make sure that the problem is not being caused by the application: Your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. The application is designed to operate with your operating system. Other applications run correctly on your computer. The necessary device drivers are installed (see the online book). The application works OK when it is run on some other computer. If an error message appeared when you were using the application program, refer to the manuals supplied with the application. If these items are correct and you still have a problem, contact your place of purchase or the service representative for help. See the online book. Other Problems Problem The computer locks or does not accept any input. The computer does not turn off with the power switch. The computer does not start from a diskette. Cause or Action Your computer might lock when it enters suspend mode during a communication operation. You should disable the Suspend Timer when you are working on the network. When you turn on the computer with OS/2 Warp installed, make sure no compact disc (CD) is in the CD-ROM drive. If there is, remove the CD, turn off the computer, and turn it on again. To turn the computer, press the reset switch using the tip of a ballpoint pen. If the suspend lamp is on and you are working under battery power, change the battery to a fully charged one or change your power source to ac power. If you still have a problem, press the reset switch using the tip of a ballpoint pen. Make sure that the startup sequence in Easy-Setup is set so that the computer boots from the diskette drive (see page 2-57). Chapter 4. Solving Computer Problems 4-31

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A Software Problem
Problem
Action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed (see the online book).
The application works OK when it is run on some other computer.
If an error message appeared when you were using the application program,
refer to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or the service representative for help.
You cannot install OS/2
Warp.
See the online book.
Other Problems
Problem
Cause or Action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation.
You should disable the Suspend Timer when you
are working on the network.
When you turn on the computer with OS/2 Warp installed, make sure no
compact disc (CD) is in the CD-ROM drive.
If there is, remove the CD, turn
off the computer, and turn it on again.
To turn the computer, press the reset switch using the tip of a ballpoint pen.
The computer does not
turn off with the power
switch.
If the suspend lamp is on and you are working under battery power, change the
battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the reset switch using the tip of a ballpoint
pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
boots from the diskette drive (see page 2-57).
Chapter 4.
Solving Computer Problems
4-31
Title: C79DMMST CreationDate: 07/16/97 13:09:22