IBM 954840U User Guide - Page 5

How to Receive Customer Support and Service, An Audio or a Telephony Problem

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Title: C79DMMST CreationDate: 07/16/97 13:09:22 An Indicator Problem A Battery Problem A CD-ROM Drive Problem A DVD Problem An Infrared Communication Problem An Enhanced Video/MPEG Problem An Audio or a Telephony Problem A Universal Serial Bus (USB) Problem A Modem Problem Other PC Card Problems A SelectaDock Problem A Printer Problem An External Display Problem A Television Problem Other Option Problems A Software Problem Other Problems Testing Your Computer 4-17 4-17 4-18 4-20 4-21 4-22 4-22 4-23 4-23 4-26 4-26 4-27 4-27 4-29 4-29 4-31 4-31 4-32 Chapter 5. Getting Service 5-1 Information on Your ThinkPad 5-2 Option List 5-2 Identification Numbers 5-2 Problem Recording Sheet 5-3 How to Receive Customer Support and Service 5-4 Help by Telephone 5-4 ThinkPad EasyServ 5-5 Getting Help around the World 5-5 Online Housecall 5-6 Fax Information 5-6 Electronic Support Services 5-6 Purchasing Additional Services 5-8 Enhanced PC Support Line 5-8 Network and Server Support Line 5-8 Ordering Support Line Services 5-9 Warranty and Repair Services 5-10 Obtaining IBM Operating System Updates 5-11 Getting Update Diskettes 5-11 Ordering Publications 5-11 About Your Warranty 5-11 Contents v

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An Indicator Problem
......................
4-17
A Battery Problem
........................
4-17
A CD-ROM Drive Problem
...................
4-18
A DVD Problem
.........................
4-20
An Infrared Communication Problem
.............
4-21
An Enhanced Video/MPEG Problem
.............
4-22
An Audio or a Telephony Problem
..............
4-22
A Universal Serial Bus (USB) Problem
............
4-23
A Modem Problem
.......................
4-23
Other PC Card Problems
....................
4-26
A SelectaDock Problem
....................
4-26
A Printer Problem
........................
4-27
An External Display Problem
.................
4-27
A Television Problem
......................
4-29
Other Option Problems
.....................
4-29
A Software Problem
.......................
4-31
Other Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
4-31
Testing Your Computer
......................
4-32
Chapter 5. Getting Service
. . . . . . . . . . . . . . . . . . . .
5-1
Information on Your ThinkPad
...................
5-2
Option List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
Identification Numbers
. . . . . . . . . . . . . . . . . . . . . .
5-2
Problem Recording Sheet
....................
5-3
How to Receive Customer Support and Service
.........
5-4
Help by Telephone
........................
5-4
ThinkPad EasyServ
. . . . . . . . . . . . . . . . . . . . . . . .
5-5
Getting Help around the World
.................
5-5
Online Housecall
. . . . . . . . . . . . . . . . . . . . . . . . .
5-6
Fax Information
. . . . . . . . . . . . . . . . . . . . . . . . . .
5-6
Electronic Support Services
...................
5-6
Purchasing Additional Services
...................
5-8
Enhanced PC Support Line
...................
5-8
Network and Server Support Line
................
5-8
Ordering Support Line Services
.................
5-9
Warranty and Repair Services
.................
5-10
Obtaining IBM Operating System Updates
...........
5-11
Getting Update Diskettes
....................
5-11
Ordering Publications
. . . . . . . . . . . . . . . . . . . . . .
5-11
About Your Warranty
......................
5-11
Contents
v
Title: C79DMMST CreationDate: 07/16/97 13:09:22