IBM AH0QIKO Upgrade Guide - Page 30

Resolve IT policy and application control policy conflicts in a mixed version environment

Page 30 highlights

Upgrade Guide Backing up the BlackBerry Enterprise Server databases To avoid conflicts between the BlackBerry Policy Service and BlackBerry Administration Service in a mixed version environment, the setup application tries to turn off application polling by the BlackBerry Policy Service for each BlackBerry Enterprise Server instance in the BlackBerry Domain before it starts the upgrade process. When the setup application turns off application polling, it prevents earlier versions of the BlackBerry Policy Service from queuing delivery requests for IT policies and application control policies. If the setup application cannot turn off application polling for all BlackBerry Enterprise Server instances (for example, a computer that hosts one of the BlackBerry Enterprise Server instances is not running), you must run the BB50UpgradePrep tool manually before you can upgrade the BlackBerry Enterprise Server. Resolve IT policy and application control policy conflicts in a mixed version environment 1. Copy the BlackBerry® Enterprise Server installation media to the computer that hosts a BlackBerry Enterprise Server. 2. Extract the contents to a folder on the computer. 3. In the \tools folder, double-click BB50UpgradePrep.exe. 4. Complete the instructions on the screen. Backing up the BlackBerry Enterprise Server databases You must back up the BlackBerry® Enterprise Server databases so that you can restore them if the BlackBerry Enterprise Server upgrade process does not complete. If your organization's environment includes Microsoft® SQL Server®, use the backup and restore tools that Microsoft provides to back up the BlackBerry Enterprise Server databases. If your organization's environment includes Microsoft SQL Server Express, you can use the BlackBerry Configuration Database Backup Tool that is included with the BlackBerry Enterprise Server installation media to back up the BlackBerry Enterprise Server databases to a file. By default, the backup file is named .bak. Back up the BlackBerry Enterprise Server databases 1. Copy the BlackBerry® Enterprise Server installation files to the computer that hosts the BlackBerry Enterprise Server database that you want to back up. 2. Extract the installation files to a folder on the computer. 3. At the command prompt, navigate to the Tools folder in the BlackBerry Enterprise Server installation files. 4. Run BlackBerryDbBackup.exe. Example To back up a BlackBerry Configuration Database that is named BESMgmt to a folder that is named DB_backup_folder, when you use the database credentials sqlusername and sqlpassword, type 28

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To avoid conflicts between the BlackBerry Policy Service and BlackBerry Administration Service in a mixed version
environment, the setup application tries to turn off application polling by the BlackBerry Policy Service for each
BlackBerry Enterprise Server instance in the BlackBerry Domain before it starts the upgrade process. When the setup
application turns off application polling, it prevents earlier versions of the BlackBerry Policy Service from queuing
delivery requests for IT policies and application control policies.
If the setup application cannot turn off application polling for all BlackBerry Enterprise Server instances (for example,
a computer that hosts one of the BlackBerry Enterprise Server instances is not running), you must run the
BB50UpgradePrep tool manually before you can upgrade the BlackBerry Enterprise Server.
Resolve IT policy and application control policy conflicts in a mixed version
environment
1.
Copy the BlackBerry® Enterprise Server installation media to the computer that hosts a BlackBerry Enterprise
Server.
2.
Extract the contents to a folder on the computer.
3.
In the
<extracted_folder>
\tools folder, double-click
BB50UpgradePrep.exe
.
4.
Complete the instructions on the screen.
Backing up the BlackBerry Enterprise Server databases
You must back up the BlackBerry® Enterprise Server databases so that you can restore them if the BlackBerry
Enterprise Server upgrade process does not complete.
If your organization's environment includes Microsoft® SQL Server®, use the backup and restore tools that Microsoft
provides to back up the BlackBerry Enterprise Server databases.
If your organization's environment includes Microsoft SQL Server Express, you can use the BlackBerry Configuration
Database Backup Tool that is included with the BlackBerry Enterprise Server installation media to back up the
BlackBerry Enterprise Server databases to a file. By default, the backup file is named
<database_name>
<YYYYMMDDHHMMSS>
.bak.
Back up the BlackBerry Enterprise Server databases
1.
Copy the BlackBerry® Enterprise Server installation files to the computer that hosts the BlackBerry Enterprise
Server database that you want to back up.
2.
Extract the installation files to a folder on the computer.
3.
At the command prompt, navigate to the
Tools
folder in the BlackBerry Enterprise Server installation files.
4.
Run
BlackBerryDbBackup.exe
.
Example
To back up a BlackBerry Configuration Database that is named BESMgmt to a folder that is named DB_backup_folder,
when you use the database credentials sqlusername and sqlpassword, type
Upgrade Guide
Backing up the BlackBerry Enterprise Server databases
28