IBM AH0QIKO Upgrade Guide - Page 75

Troubleshooting the BlackBerry Enterprise Server upgrade process

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Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process Troubleshooting the BlackBerry Enterprise 12 Server upgrade process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry® Client Access License key during the installation process. Possible solution After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same Windows® account that you used to start the installation process. 1. Close the setup application. 2. Log out of the computer. 3. Log in to the computer. 4. Restart the setup application. Previous version detected but no database available This error message appears when you cannot start the setup application or the setup application stops responding. Possible solution Verify that the registry keys that identify the BlackBerry® Configuration Database exist in the Windows® registry. 1. On the computer that you want to install or upgrade the BlackBerry® Enterprise Server on, on the Start menu, click Run. 2. Type regedit. 3. Click OK. 4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server \Database. 5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName. 6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName. 7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName. 8. Restart the setup application. Could not open ID file This message displays when you start the BlackBerry® Enterprise Server setup application but it closes unexpectedly. Possible solution 73

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Troubleshooting the BlackBerry Enterprise
Server upgrade process
12
Failed to write License Key to the Database
This error message appears when you try to add the BlackBerry® Client Access License key during the installation
process.
Possible solution
After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using
the same Windows® account that you used to start the installation process.
1.
Close the setup application.
2.
Log out of the computer.
3.
Log in to the computer.
4.
Restart the setup application.
Previous version detected but no database available
This error message appears when you cannot start the setup application or the setup application stops responding.
Possible solution
Verify that the registry keys that identify the BlackBerry® Configuration Database exist in the Windows® registry.
1.
On the computer that you want to install or upgrade the BlackBerry® Enterprise Server on, on the
Start
menu,
click
Run
.
2.
Type
regedit
.
3.
Click
OK
.
4.
In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
\Database.
5.
If necessary, create case-sensitive strings that you name
DatabaseName
and
DatabaseServerMachineName
.
6.
Specify the name of the BlackBerry Configuration Database as the value for
DatabaseName
.
7.
Specify the FQDN name of the database server as the value for
DatabaseServerMachineName
.
8.
Restart the setup application.
Could not open ID file
This message displays when you start the BlackBerry® Enterprise Server setup application but it closes unexpectedly.
Possible solution
Upgrade Guide
Troubleshooting the BlackBerry Enterprise Server upgrade process
73