IBM AH0QIKO Upgrade Guide - Page 79

You cannot create a user account in the BlackBerry Administration Service

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Upgrade Guide You cannot create a user account in the BlackBerry Administration Service You cannot create a user account in the BlackBerry Administration Service Possible cause Possible solution The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a dynamic port. Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database. 1. On the computer that hosts the BlackBerry® Enterprise Server or BlackBerry Enterprise Server components, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 2. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box. 3. Click OK. 4. In the Windows® Services, restart the services for the BlackBerry Administration Service. You upgraded a BlackBerry 1. Enterprise Server to version 5.0 or later, and when you search for a user account in the BlackBerry Administration Service, the 2. BlackBerry Administration Service cannot find the user account. The BlackBerry Mail Store Service cannot connect to your organization's contact list and synchronize the contact list to the BlackBerry Configuration Database. Verify that you configured the MailServer property in the notes.ini file on the computer that hosts the BlackBerry Enterprise Server for an IBM® Lotus® Domino® server that is running. Using the local system account, restart the Lotus Domino server that is running on the computer that hosts the BlackBerry Enterprise Server. The BlackBerry Administration Service pool name is the same as the FQDN of the host computer Possible cause A DNS record was not created before a BlackBerry® Administration Service instance was installed. Possible solution 1. Create the DNS record for the BlackBerry Administration Service instance. 2. On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 77

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You cannot create a user account in the BlackBerry
Administration Service
Possible cause
Possible solution
The BlackBerry® Administration
Service is configured to use static
ports when it connects to the
BlackBerry Configuration Database
server, but the BlackBerry
Configuration Database server uses
a dynamic port.
Configure the BlackBerry Administration Service to use a dynamic port for
the BlackBerry Configuration Database.
1.
On the computer that hosts the BlackBerry® Enterprise Server or
BlackBerry Enterprise Server components, on the taskbar, click
Start >
Programs > BlackBerry Enterprise Server > BlackBerry Server
Configuration
.
2.
On the
Database Connectivity
tab, select the
Use dynamic ports or
specify SQL port
check box.
3.
Click
OK
.
4.
In the Windows® Services, restart the services for the BlackBerry
Administration Service.
You upgraded a BlackBerry
Enterprise Server to version 5.0 or
later, and when you search for a user
account in the BlackBerry
Administration Service, the
BlackBerry Administration Service
cannot find the user account. The
BlackBerry Mail Store Service cannot
connect to your organization’s
contact list and synchronize the
contact list to the BlackBerry
Configuration Database.
1.
Verify that you configured the MailServer property in the notes.ini file
on the computer that hosts the BlackBerry Enterprise Server for an
IBM® Lotus® Domino® server that is running.
2.
Using the local system account, restart the Lotus Domino server that
is running on the computer that hosts the BlackBerry Enterprise Server.
The BlackBerry Administration Service pool name is the
same as the FQDN of the host computer
Possible cause
A DNS record was not created before a BlackBerry® Administration Service instance was installed.
Possible solution
1.
Create the DNS record for the BlackBerry Administration Service instance.
2.
On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click
Start > Programs
> BlackBerry Enterprise Server > BlackBerry Server Configuration
.
Upgrade Guide
You cannot create a user account in the BlackBerry Administration Service
77