IBM AH0QIKO Upgrade Guide - Page 77

The BlackBerry Monitoring Service cannot monitor events, Restore a BlackBerry Configuration Database

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Upgrade Guide The BlackBerry Monitoring Service cannot monitor events 3. Complete the instructions on the screen. 4. Restart the BlackBerry Enterprise Server setup application. The BlackBerry Monitoring Service cannot monitor events Possible cause The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed. Possible solution To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service on the computer after you install a BlackBerry Enterprise Server. 1. Verify that the computer has access to the Windows® installation media. 2. On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components. 3. Double-click Management and Monitoring Tools. 4. Select the Simple Network Management Protocol check box. 5. Click OK. 6. When the installation wizard prompts you, install the files from the Windows installation media. 7. Complete the installation wizard. To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity. Restore a BlackBerry Configuration Database If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy if you determine that the upgrade process did not complete successfully. 1. In the Windows® Services, stop the BlackBerry® Enterprise Server services. 2. On the server that hosts the BlackBerry Configuration Database, open a command prompt window. 3. Change to \Tools. 4. Type BlackBerryDBRestore.exe. 5. Type the same parameters that you used when you backed up the BlackBerry Configuration Database. 6. Press ENTER. 75

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3.
Complete the instructions on the screen.
4.
Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Monitoring Service cannot monitor events
Possible cause
The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed.
Possible solution
To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the
SNMP service on the computer after you install a BlackBerry Enterprise Server.
1.
Verify that the computer has access to the Windows® installation media.
2.
On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on
the taskbar, click
Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows
Components
.
3.
Double-click
Management and Monitoring Tools
.
4.
Select the
Simple Network Management Protocol
check box.
5.
Click
OK
.
6.
When the installation wizard prompts you, install the files from the Windows installation media.
7.
Complete the installation wizard.
To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.
Restore a BlackBerry Configuration Database
If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy
if you determine that the upgrade process did not complete successfully.
1.
In the Windows® Services, stop the BlackBerry® Enterprise Server services.
2.
On the server that hosts the BlackBerry Configuration Database, open a command prompt window.
3.
Change to
<extractedfolder>
\Tools.
4.
Type
BlackBerryDBRestore.exe
.
5.
Type the same parameters that you used when you backed up the BlackBerry Configuration Database.
6.
Press ENTER.
Upgrade Guide
The BlackBerry Monitoring Service cannot monitor events
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