IBM AH0QIKO Upgrade Guide - Page 6

Troubleshooting the BlackBerry Enterprise Server upgrade process, Glossary, Provide feedback

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Page 6 highlights

Configure the BlackBerry Mail Store Service to use a local system account 69 Store database credentials for the local system account 70 Provisioning the BlackBerry Collaboration Service as a trusted application 70 Manually provision the BlackBerry Collaboration Service as a trusted application 71 Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application.......... 71 12 Troubleshooting the BlackBerry Enterprise Server upgrade process 73 Failed to write License Key to the Database...73 Previous version detected but no database available 73 Could not open ID file...73 Attempt to establish connection failed with security reason "3 74 You encounter errors when you try to upgrade the BlackBerry Configuration Database 74 You cannot resolve errors that occur when you move users 74 A third-party tool did not install and the BlackBerry Enterprise Server setup application closed 74 The BlackBerry Monitoring Service cannot monitor events 75 Restore a BlackBerry Configuration Database 75 Various BlackBerry Enterprise Server components do not start 76 You cannot access the BlackBerry Administration Service 76 You cannot create a user account in the BlackBerry Administration Service 77 The BlackBerry Administration Service pool name is the same as the FQDN of the host computer 77 IBM Lotus Domino takes a long time to complete cluster replication 78 Some web services do not function correctly after upgrading the BlackBerry Enterprise Server for IBM Lotus Domino...78 13 Glossary...79 14 Provide feedback...83 15 Legal notice...84

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Configure the BlackBerry Mail Store Service to use a local system account
....................................................
69
Store database credentials for the local system account
.................................................................................
70
Provisioning the BlackBerry Collaboration Service as a trusted application
....................................................
70
Manually provision the BlackBerry Collaboration Service as a trusted application
..................................
71
Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application
..........
71
12
Troubleshooting the BlackBerry Enterprise Server upgrade process
...............................................................
73
Failed to write License Key to the Database
.....................................................................................................
73
Previous version detected but no database available
......................................................................................
73
Could not open ID file
.......................................................................................................................................
73
Attempt to establish connection failed with security reason "3"
.....................................................................
74
You encounter errors when you try to upgrade the BlackBerry Configuration Database
................................
74
You cannot resolve errors that occur when you move users
...........................................................................
74
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed
...................
74
The BlackBerry Monitoring Service cannot monitor events
.............................................................................
75
Restore a BlackBerry Configuration Database
..................................................................................................
75
Various BlackBerry Enterprise Server components do not start
......................................................................
76
You cannot access the BlackBerry Administration Service
...............................................................................
76
You cannot create a user account in the BlackBerry Administration Service
...................................................
77
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer
................
77
IBM Lotus Domino takes a long time to complete cluster replication
..............................................................
78
Some web services do not function correctly after upgrading the BlackBerry Enterprise Server for IBM
Lotus Domino
....................................................................................................................................................
78
13 Glossary
............................................................................................................................................................
79
14
Provide feedback
..............................................................................................................................................
83
15
Legal notice
.......................................................................................................................................................
84