IBM AH0QIKO Upgrade Guide - Page 76

Attempt to establish connection failed with security reason \

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Upgrade Guide Attempt to establish connection failed with security reason "3" 1. If you installed the IBM® Lotus® Domino® server recently but you did not start it yet, start it and stop it. 2. Restart the setup application. Attempt to establish connection failed with security reason "3" This message appears in the IBM® Lotus® Domino® console after you install and start the BlackBerry® Enterprise Server and IBM Lotus Domino server. Possible solution Configure the local Windows® account that the BlackBerry Enterprise Server uses for database authentication to connect to the remote BlackBerry Configuration Database. You encounter errors when you try to upgrade the BlackBerry Configuration Database Possible solution 1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the log files that you specified in the setup application. 2. Open DB_InstallV.log, where specifies the date and time, in 24hour clock format, that you upgraded the BlackBerry® Configuration Database. 3. Check the log file for error messages. You cannot resolve errors that occur when you move users Possible solution 1. Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process. 2. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes. 3. Activate users' BlackBerry devices over the wireless network. A third-party tool did not install and the BlackBerry Enterprise Server setup application closed Possible solution 1. On the BlackBerry® Enterprise Server installation media, open the Tools folder. 2. Double-click the setup application file for the tool that you want to install. 74

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1.
If you installed the IBM® Lotus® Domino® server recently but you did not start it yet, start it and stop it.
2.
Restart the setup application.
Attempt to establish connection failed with security reason
"3"
This message appears in the IBM® Lotus® Domino® console after you install and start the BlackBerry® Enterprise
Server and IBM Lotus Domino server.
Possible solution
Configure the local Windows® account that the BlackBerry Enterprise Server uses for database authentication to
connect to the remote BlackBerry Configuration Database.
You encounter errors when you try to upgrade the
BlackBerry Configuration Database
Possible solution
1.
Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location
of the log files that you specified in the setup application.
2.
Open
DB_InstallV
<YYMMDDHHMMSS>
.log
, where
<YYMMDDHHMMSS>
specifies the date and time, in 24-
hour clock format, that you upgraded the BlackBerry® Configuration Database.
3.
Check the log file for error messages.
You cannot resolve errors that occur when you move users
Possible solution
1.
Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process.
2.
Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.
3.
Activate users’ BlackBerry devices over the wireless network.
A third-party tool did not install and the BlackBerry
Enterprise Server setup application closed
Possible solution
1.
On the BlackBerry® Enterprise Server installation media, open the
Tools
folder.
2.
Double-click the setup application file for the tool that you want to install.
Upgrade Guide
Attempt to establish connection failed with security reason "3"
74