IBM E02D1LL-E Installation Guide - Page 9

About this book This manual provides requirements and instructions for installing, configuring, and licensing IBM Rational Rose. Who should read this book This guide is intended for those who are responsible for installing Rational Rose. Contacting IBM Customer Support for Rational software products If you have questions about installing, using, or maintaining this product, contact IBM® Customer Support as follows: The IBM software support Internet site provides you with self-help resources and electronic problem submission. The IBM Software Support Home page for Rational® products can be found at http://www.ibm.com/software/rational/ support/. Voice Support is available to all current contract holders by dialing a telephone number in your country (where available). For specific country phone numbers, go to http://www.ibm.com/planetwide/. Note: When you contact IBM Customer Support, please be prepared to supply the following information: v Your name, company name, ICN number, telephone number, and e-mail address v Your operating system, version number, and any service packs or patches you have applied v Product name and release number v Your PMR number (if you are following up on a previously reported problem) Downloading the IBM Support Assistant The IBM Support Assistant (ISA) is a locally installed serviceability workbench that makes it easier to resolve software product problems. ISA is a free, stand-alone application that you download from IBM and install on any number of machines. It runs on AIX, RedHat Enterprise Linux, AS, HP-UX, Solaris, and Windows platforms. ISA includes these features: v Federated search v Data collection v Problem submission v Education roadmaps For more information about ISA, including instructions for downloading and installing ISA and product plug-ins, go to the ISA Software Support page.IBM Support Assistant: http://www.ibm.com/software/support/isa/. © Copyright IBM Corp. 1993, 2006 vii