IBM QS21 User Guide - Page 2

Server Support

Page 2 highlights

Server Support Yes Is the server working correctly? No Update the firmware to the latest level. Register the server. Go to http://www.ibm.com/support/mysupport/. Is the problem Yes solved? No Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. Yes Is the problem solved? No See the troubleshooting information that comes with the server to determine the cause of the problem and the action to take. View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at http://www.ibm.com/planetwide/. View support telephone numbers at http://www.ibm.com/planetwide/. Yes Is the problem No solved? Hardware Hardware or Software software problem?

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Server Support
Yes
No
No
See the troubleshooting
information that comes with
the server to determine
the cause of the problem
and the action to take.
Update the firmware to the
latest level.
No
No
Software
Yes
Yes
Hardware
Is the server working
correctly?
Is the problem
solved?
Hardware or
software problem?
View support telephone numbers at
View information about IBM Support Line at
or view support telephone numbers at
Register the server.
Go to
Yes
Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven
list at
serverproven/compat/us/.
Is the problem
solved?
Is the problem
solved?