Intel SR1690WB Service Guide - Page 101

Appendix D: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: 1. Visit the following Intel support web page: http://support.intel.com/support/motherboards/server This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms. Information available at the support site includes: - Latest BIOS, firmware, drivers and utilities - Product documentation, installation and quick start guides - Full product specifications, technical advisories and errata - Compatibility documentation for memory, hardware add-in cards, chassis support matrix and operating systems - Server and chassis accessory parts list for ordering upgrades or spare parts - A searchable knowledge base to search for product information throughout the support site 2. If you are still unable to obtain a solution to your issue, send an e-mail to Intel's technical support center using the online form available at http://supportmail.intel.com/scripts-emf/welcome.aspx 3. Lastly, you can contact an Intel support representative using one of the support phone numbers available at http://support.intel.com/support/9089.htm (charges may apply). Intel customer support suggests filling out the issue report form available at "Intel® Server Issue Report Form" to better service the issue. Intel also offers Channel Program members around-the-clock 24x7 technical phone support on Intel® server boards, server chassis, server RAID controller cards, and Intel®Server System SR1690WB Service Guide Server Management at http:// www.intel.com/reseller/. Note: You will need to log in to the Reseller site to obtain the 24x7 number. Warranty Information To obtain warranty information, visit the following Intel web site: http://support.intel.com/support/motherboards/server/sb/CS-010807.htm 83