Kodak 6850 User Manual - Page 39

6 Troubleshooting Resolving Potential Problems Problem Description or Cause Possible Solution Paper jam; error light is on, The paper is stuck in the Clear the paper jam. See "Clearing a printer does not operate printer. Paper Jam" on page 6-4. Prints have linear streaks The thermal head is dirty. Clean the thermal head. See "Cleaning the Thermal Head and Stripper Plate" on page 5-2. If the problem persists, the heating element may be damaged. Contact your KODAK Service Representative. Prints have streaks made up The cleaning rollers are Clean the cleaning rollers. See "Cleaning of small dots dirty. the Cleaning Rollers" on page 5-3. Print size or aspect ratio is not what you expected The image file or printing options need to be adjusted in your photo printing software application. In your photo printing software application: • Use the Fit to Page or Clip options (may not be offered by all photo printing applications). • Adjust the image size to match the paper size. • Make sure the Portrait / Landscape setting matches the orientation of the picture. • For details, see the photo printing application online Help. NOTE: It is not necessary to adjust the image resolution (dpi) to match the printer resolution. The printer driver automatically scales your image to match the printer resolution. Insufficient Memory errors occur on your computer (not on the printer) after making a substantial number of prints Your computer is low on RAM and/or disk caching memory. This can happen when you are manipulating (rotating, scaling, retouching, etc.) high-resolution images (>72 dpi). • Minimize the number of images that are open at the same time. • Purge the contents of the clipboard often. • Close all applications except the photo printing software application. • See the photo printing software application online Help for tips on memory optimization. November 2011 6-1