Kodak 6850 User Manual - Page 41

Troubleshooting Resolving Operator Panel Error Messages Kodak Photo Printer 6850 Power Ready Error Paper Menu Advance Enter Paper Rewind/Clear Refer to the following table to resolve errors reported on the operator panel. If the problem persists, contact your KODAK Service Representative. Error Message Paper Empty Ribbon Empty Paper Jam XX Cover Open Data Error Mecha Error XX Control Error XX TempSensErr XX Sensor Error XX Description or Cause Possible Solution The paper is empty or is not loaded. Load the paper. See "Loading the Paper" on page 1-8. The ribbon is empty or is not loaded. Load the ribbon. See "Loading the Ribbon" on page 1-5. The paper is stuck in the printer or See "Clearing a Paper Jam" on paper path. page 6-4. The upper cover is open or not latched. Close the upper cover by pressing on the center of the cover until it clicks. There is a communication problem Check the host computer. between the printer and host computer. The printer has a mechanical problem. The printer has a system control problem. The printer has a problem with the temperature sensor. Contact your KODAK Service Representative. Have available: • the error code number (XX) • the printer model number and serial number (listed on the printer data plate) The printer has a sensor problem. November 2011 6-3