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9 Operation error messages Operation error messages Chapter 9 9 Operation error messages 9.1 Common messages and their remedies Message *COMM.ERROR* XXXX Server *CANNOT CONNECT* XXXX Server *CANNOT GET IP* XXXX Server *DISCONNECT* XXXX Server *WRONG PASSWORD* XXXX Server *RECEIVE WRONG DATA* XXXX Server *MEM.FULL/TX CANCEL* *MEM.FULL/RX CANCEL* XXXX Server *FILE FULL/TX CANCEL* Cause Remedy Communication is not possible because of some problem in the machine or due to the condition of the network or server. Check the transmission results. Consult with the network administrator. A connection to the server cannot be established. Check that the ethernet cable is correctly connected. (p. 3-2) Check the settings for the functions on the "E-MAIL SETTING 1", "E-MAIL SETTING 2" and "NETWORK SETTING" menus. (p. 3-4) Consult with the network administrator. The IP address could not be Consult with the network adassigned by the DNS or DHCP ministrator. server. The connection to the server Consult with the network ad- was cut. ministrator. The password is incorrect, so the machine could not log onto the server. For a POP3 server, check the setting for the functions on the "E-MAIL SETTING 2" menu. (p. 3-21) Consult with the network administrator. An e-mail message that cannot be printed by this machine was received. (For a file attachment in a format other than TIFF-F) Ask the sender to send a TIFFF file or text in the correct format. While sending an e-mail message, the size of the data for the scanned image has exceeded the capacity of the memory. Retrieve all received e-mail messages stored in the memory. While receiving an e-mail message, the size of the data for the scanned image has exceeded the capacity of the memory. Retrieve all received e-mail messages stored in the memory. While sending an e-mail message, the maximum number of managed memory files is used. Retrieve all received e-mail messages stored in the memory. 9-2 SU-502

Section	Page
Contents	3
1 Introduction	9
1.1 Welcome	9
Trademark acknowledgements	9
About PageScope Web Connection	10
2 Overview	13
2.1 Scan to e-mail	13
2.2 Scan to server (FTP)	14
2.3 Internet faxing	16
2.4 Direct fax transmission	17
2.5 System requirements	18
System requirements	18
2.6 Control panel parts and their functions	19
2.6.1 Names of control panel parts and their functions	19
2.6.2 About the display	21
Symbol list	21
2.6.3 Entering text characters	22
Key operation	22
Text entry example	24
Notes on entering and correcting text input	25
2.7 Using PageScope Web Connection	26
2.7.1 When using PageScope Web Connection	26
2.7.2 What is PageScope Web Connection?	26
2.7.3 System requirements	28
2.7.4 Accessing PageScope Web Connection	28
How to access PageScope Web Connection	28
2.7.5 Using PageScope Web Connection	28
2.7.6 About the screen layout	29
2.7.7 Logging in as an administrator	30
Logging in to administrator mode	30
3 Getting ready	33
3.1 Connecting to a LAN network	33
Connecting the LAN cable	33
3.2 Network settings	35
Quick overview of the network settings	35
3.3 Specifying network settings using the control panel	40
3.3.1 Specifying network settings (“NETWORK SETTING” menu)	40
Setting the IP address	41
Specifying the subnet mask	43
Specifying the (default) gateway	44
Specifying the DNS configuration	45
Specifying the gateway transmission setting	46
3.3.2 Specifying the e-mail settings (“E-MAIL SETTING 1” menu)	47
Registering the sender’s name	48
Registering the e-mail address of the sender	49
Specifying the SMTP server address	49
Specifying the SMTP port number (“SMTP PORT NO.” function)	50
Specifying the timeout period for the SMTP server (“SMTP TIMEOUT” function)	50
Specifying whether or not to insert a text description (“TEXT INSERT” function)	51
Specifying the default subject line	51
3.3.3 Specifying other e-mail settings (“E-MAIL SETTING 2” menu)	52
Specifying the POP3 server address	53
Specifying the POP3 port number (“POP3 PORT NO.” function)	54
Specifying the timeout period for the POP3 server (“POP3 TIMEOUT” function)	54
Specifying the POP3 account name	55
Specifying the POP3 password	55
Setting up auto reception	56
Specifying the address for result notifications	56
Specifying whether or not to print header information (“HEADER PRINT” function)	57
3.4 Specifying network settings using PageScope Web Connection	58
How to access PageScope Web Connection	58
3.4.1 “Network” tab	59
TCP/IP configuration	59
SMTP & POP3 configuration	60
FTP & DNS configuration	62
3.4.2 “Fax” tab	63
Fax configuration	63
3.4.3 “Scan” tab	64
File destination setting	64
3.5 Adding destinations	67
3.5.1 Using the control panel to add addresses	67
Specifying the settings for a one-touch dial key	67
Specifying the settings for a speed dial number	69
Specifying the settings for a group dial key	71
3.5.2 Using PageScope Web Connection to add addresses	73
Specifying settings for one-touch dialing	73
Adding a new one-touch dial setting	74
Specifying the settings for speed dialing	76
Adding a new speed dial setting	77
Specifying the settings for group dialing	79
Adding a new group dial setting	80
Specifying the setting for speed dialing (FTP server)	82
Adding a new speed dial (FTP server) setting	83
Downloading and uploading the destination list	86
4 Using scan to e-mail operations	89
4.1 Transmission procedures	90
4.1.1 Using the automatic document feeder	90
How to use the automatic document feeder	90
4.1.2 Using the original glass	93
How to use the original glass	93
4.1.3 Changing the scan mode settings	96
How to change the scan mode settings	96
4.1.4 Changing the scanned image size	98
How to change the scanned image size	98
4.1.5 Specifying the default settings for the scan settings	99
Specifying the resolution	99
Specifying the data format	100
Specifying the encoding method	100
4.1.6 If memory becomes full while scanning	101
4.2 Specifying the destination using one-touch dial keys	102
How to use one-touch dial keys	102
4.3 Specifying the destination using speed dial numbers	103
Ho to use speed dial numbers	103
4.4 Specifying the destination using group dial keys	104
How to use group dial keys	104
4.5 Specifying the destination using the phone book	105
How to use the phone book	105
Searching the phone book	106
5 Using scan to server (FTP) operations	109
5.1 Procedure for scanning to a server	110
5.1.1 Using the automatic document feeder	110
How to use the automatic document feeder	110
5.1.2 Using the original glass	112
How to use the original glass	112
5.1.3 If memory becomes full while scanning	114
6 Using internet faxing operations	117
6.1 Procedure for sending internet faxes	118
6.1.1 Using the automatic document feeder	118
How to use the automatic document feeder	118
6.1.2 Using the original glass	120
How to use the original glass	120
6.1.3 Fax resolution settings	122
Adjusting the fax resolution	122
6.1.4 If memory becomes full while scanning	124
6.2 Specifying the destination using programmed dialing	125
6.3 Sending a document to multiple destinations (Broadcast transmission)	125
6.3.1 Using broadcast transmission	126
How to use broadcast transmission	126
6.4 Sending a document at a specified time (Timer transmission)	128
6.4.1 Using timer transmission	128
How to use timer transmission	128
6.5 Cancelling (deleting) a document queued for timer transmission	130
6.5.1 Cancelling a queued document	130
How to cancel a queued document	130
6.6 Receiving internet faxes	132
6.6.1 Types of e-mail messages that can be received	132
6.6.2 Auto reception	133
6.6.3 Manual reception	134
Checking e-mail manually	134
6.7 Forwarding fax documents	135
6.7.1 Using the forwarding function	136
How to use the forwarding function	136
7 Direct fax transmission	139
7.1 About unimessage pro I-Net portal	139
7.2 Using unimessage pro I-Net portal	139
8 Checking the transmission/reception results	141
8.1 Checking the transmission results	141
How to check transmission results	141
9 Operation error messages	143
9.1 Common messages and their remedies	143
9.2 Troubleshooting	145
Scan to e-mail transmission	145
Internet fax transmission	145
Internet fax reception	146
Direct fax transmission (Gateway TX)	147
PageScope Web Connection	147
10 Appendix	151
10.1 Specifications	151
Scan to e-mail / Scan to server	151
Internet fax	151
11 Index	153
A to L	153
M to T	154

Match case Limit results 1 per page

Operation error messages

9-2

SU-502

Operation error messages

Chapter 9

Operation error messages

9.1

Common messages and their remedies

Message

Cause

Remedy

*COMM.ERROR*

XXXX Server

Communication is not possi-

ble because of some problem

in the machine or due to the

condition of the network or

server.

Check the transmission re-

sults.

Consult with the network ad-

ministrator.

*CANNOT CONNECT*

XXXX Server

A connection to the server

cannot be established.

Check that the ethernet cable

is correctly connected.

(p. 3-2)

Check the settings for the

functions on the “E-MAIL

SETTING 1”, “E-MAIL SET-

TING 2” and “NETWORK

SETTING” menus. (p. 3-4)

Consult with the network ad-

ministrator.

*CANNOT GET IP*

XXXX Server

The IP address could not be

assigned by the DNS or DHCP

server.

Consult with the network ad-

ministrator.

*DISCONNECT*

XXXX Server

The connection to the server

was cut.

Consult with the network ad-

ministrator.

*WRONG PASSWORD*

XXXX Server

The password is incorrect, so

the machine could not log

onto the server.

For a POP3 server, check the

setting for the functions on the

“E-MAIL SETTING 2” menu.

(p. 3-21)

Consult with the network ad-

ministrator.

*RECEIVE WRONG DATA*

XXXX Server

An e-mail message that can-

not be printed by this machine

was received. (For a file at-

tachment in a format other

than TIFF-F)

Ask the sender to send a TIFF-

F file or text in the correct for-

mat.

*MEM.FULL/TX CANCEL*

While sending an e-mail mes-

sage, the size of the data for

the scanned image has ex-

ceeded the capacity of the

memory.

Retrieve all received e-mail

messages stored in the mem-

ory.

*MEM.FULL/RX CANCEL*

XXXX Server

While receiving an e-mail

message, the size of the data

for the scanned image has ex-

ceeded the capacity of the

memory.

Retrieve all received e-mail

messages stored in the mem-

ory.

*FILE FULL/TX CANCEL*

While sending an e-mail mes-

sage, the maximum number of

managed memory files is

used.

Retrieve all received e-mail

messages stored in the mem-

ory.