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Konica Minolta bizhub 161f SU-502 User Guide - Page 145

Troubleshooting, Scan to e-mail transmission, Internet fax transmission

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Operation error messages Chapter 9 9 Operation error messages 9.2 Troubleshooting Remedies for several possible problems are described below. Scan to e-mail transmission Problem Cause Remedy Page Transmission is not pos- The connections are in- sible. correct. Check the LED indicator on the hub and check the connections. The settings necessary Specify the necessary for the device are not reg- network settings. istered. p. 3-4 The LAN cable is damaged. Replace the LAN cable. - Transmission is possible, but the image cannot be outputted at the recipient's terminal or computer. The recipient's terminal is not able to handle the sent image. Change the size, resolution and coding method so that they are supported by the recipient's terminal, and then try sending the data again. p. 4-9 p. 4-11 The document text was not inserted when the data was sent. With some e-mail applications, if an e-mail message is received containing no text and only an attached file, it may not be possible to open the attached file. Therefore, text should be inserted into the document that is sent. p. 3-20 Internet fax transmission Problem Cause Remedy Page Transmission is not pos- The connections are in- sible. correct. Check the LED indicator on the hub and check the connections. The settings necessary Specify the necessary for the device are not reg- network settings. istered. p. 3-4 The LAN cable is damaged. Replace the LAN cable. - An interruption in the It takes some time to in- Wait until the transmis- - transmission was speci- terrupt an Internet fax sion is interrupted. fied, but the transmission transmission. was not interrupted. 9-4 SU-502

Section	Page
Contents	3
1 Introduction	9
1.1 Welcome	9
Trademark acknowledgements	9
About PageScope Web Connection	10
2 Overview	13
2.1 Scan to e-mail	13
2.2 Scan to server (FTP)	14
2.3 Internet faxing	16
2.4 Direct fax transmission	17
2.5 System requirements	18
System requirements	18
2.6 Control panel parts and their functions	19
2.6.1 Names of control panel parts and their functions	19
2.6.2 About the display	21
Symbol list	21
2.6.3 Entering text characters	22
Key operation	22
Text entry example	24
Notes on entering and correcting text input	25
2.7 Using PageScope Web Connection	26
2.7.1 When using PageScope Web Connection	26
2.7.2 What is PageScope Web Connection?	26
2.7.3 System requirements	28
2.7.4 Accessing PageScope Web Connection	28
How to access PageScope Web Connection	28
2.7.5 Using PageScope Web Connection	28
2.7.6 About the screen layout	29
2.7.7 Logging in as an administrator	30
Logging in to administrator mode	30
3 Getting ready	33
3.1 Connecting to a LAN network	33
Connecting the LAN cable	33
3.2 Network settings	35
Quick overview of the network settings	35
3.3 Specifying network settings using the control panel	40
3.3.1 Specifying network settings (“NETWORK SETTING” menu)	40
Setting the IP address	41
Specifying the subnet mask	43
Specifying the (default) gateway	44
Specifying the DNS configuration	45
Specifying the gateway transmission setting	46
3.3.2 Specifying the e-mail settings (“E-MAIL SETTING 1” menu)	47
Registering the sender’s name	48
Registering the e-mail address of the sender	49
Specifying the SMTP server address	49
Specifying the SMTP port number (“SMTP PORT NO.” function)	50
Specifying the timeout period for the SMTP server (“SMTP TIMEOUT” function)	50
Specifying whether or not to insert a text description (“TEXT INSERT” function)	51
Specifying the default subject line	51
3.3.3 Specifying other e-mail settings (“E-MAIL SETTING 2” menu)	52
Specifying the POP3 server address	53
Specifying the POP3 port number (“POP3 PORT NO.” function)	54
Specifying the timeout period for the POP3 server (“POP3 TIMEOUT” function)	54
Specifying the POP3 account name	55
Specifying the POP3 password	55
Setting up auto reception	56
Specifying the address for result notifications	56
Specifying whether or not to print header information (“HEADER PRINT” function)	57
3.4 Specifying network settings using PageScope Web Connection	58
How to access PageScope Web Connection	58
3.4.1 “Network” tab	59
TCP/IP configuration	59
SMTP & POP3 configuration	60
FTP & DNS configuration	62
3.4.2 “Fax” tab	63
Fax configuration	63
3.4.3 “Scan” tab	64
File destination setting	64
3.5 Adding destinations	67
3.5.1 Using the control panel to add addresses	67
Specifying the settings for a one-touch dial key	67
Specifying the settings for a speed dial number	69
Specifying the settings for a group dial key	71
3.5.2 Using PageScope Web Connection to add addresses	73
Specifying settings for one-touch dialing	73
Adding a new one-touch dial setting	74
Specifying the settings for speed dialing	76
Adding a new speed dial setting	77
Specifying the settings for group dialing	79
Adding a new group dial setting	80
Specifying the setting for speed dialing (FTP server)	82
Adding a new speed dial (FTP server) setting	83
Downloading and uploading the destination list	86
4 Using scan to e-mail operations	89
4.1 Transmission procedures	90
4.1.1 Using the automatic document feeder	90
How to use the automatic document feeder	90
4.1.2 Using the original glass	93
How to use the original glass	93
4.1.3 Changing the scan mode settings	96
How to change the scan mode settings	96
4.1.4 Changing the scanned image size	98
How to change the scanned image size	98
4.1.5 Specifying the default settings for the scan settings	99
Specifying the resolution	99
Specifying the data format	100
Specifying the encoding method	100
4.1.6 If memory becomes full while scanning	101
4.2 Specifying the destination using one-touch dial keys	102
How to use one-touch dial keys	102
4.3 Specifying the destination using speed dial numbers	103
Ho to use speed dial numbers	103
4.4 Specifying the destination using group dial keys	104
How to use group dial keys	104
4.5 Specifying the destination using the phone book	105
How to use the phone book	105
Searching the phone book	106
5 Using scan to server (FTP) operations	109
5.1 Procedure for scanning to a server	110
5.1.1 Using the automatic document feeder	110
How to use the automatic document feeder	110
5.1.2 Using the original glass	112
How to use the original glass	112
5.1.3 If memory becomes full while scanning	114
6 Using internet faxing operations	117
6.1 Procedure for sending internet faxes	118
6.1.1 Using the automatic document feeder	118
How to use the automatic document feeder	118
6.1.2 Using the original glass	120
How to use the original glass	120
6.1.3 Fax resolution settings	122
Adjusting the fax resolution	122
6.1.4 If memory becomes full while scanning	124
6.2 Specifying the destination using programmed dialing	125
6.3 Sending a document to multiple destinations (Broadcast transmission)	125
6.3.1 Using broadcast transmission	126
How to use broadcast transmission	126
6.4 Sending a document at a specified time (Timer transmission)	128
6.4.1 Using timer transmission	128
How to use timer transmission	128
6.5 Cancelling (deleting) a document queued for timer transmission	130
6.5.1 Cancelling a queued document	130
How to cancel a queued document	130
6.6 Receiving internet faxes	132
6.6.1 Types of e-mail messages that can be received	132
6.6.2 Auto reception	133
6.6.3 Manual reception	134
Checking e-mail manually	134
6.7 Forwarding fax documents	135
6.7.1 Using the forwarding function	136
How to use the forwarding function	136
7 Direct fax transmission	139
7.1 About unimessage pro I-Net portal	139
7.2 Using unimessage pro I-Net portal	139
8 Checking the transmission/reception results	141
8.1 Checking the transmission results	141
How to check transmission results	141
9 Operation error messages	143
9.1 Common messages and their remedies	143
9.2 Troubleshooting	145
Scan to e-mail transmission	145
Internet fax transmission	145
Internet fax reception	146
Direct fax transmission (Gateway TX)	147
PageScope Web Connection	147
10 Appendix	151
10.1 Specifications	151
Scan to e-mail / Scan to server	151
Internet fax	151
11 Index	153
A to L	153
M to T	154

Match case Limit results 1 per page

Operation error messages

9-4

SU-502

Operation error messages

Chapter 9

9.2

Troubleshooting

Remedies for several possible problems are described below.

Scan to e-mail transmission

Internet fax transmission

Problem

Cause

Remedy

Page

Transmission is not pos-

sible.

The connections are in-

correct.

Check the LED indicator

on the hub and check the

connections.

The settings necessary

for the device are not reg-

istered.

Specify the necessary

network settings.

p. 3-4

The LAN cable is dam-

aged.

Replace the LAN cable.

Transmission is possible,

but the image cannot be

outputted at the recipi-

ent’s terminal or compu-

ter.

The recipient’s terminal is

not able to handle the

sent image.

Change the size, resolu-

tion and coding method

so that they are support-

ed by the recipient’s ter-

minal, and then try

sending the data again.

p. 4-9

p. 4-11

The document text was

not inserted when the

data was sent.

With some e-mail appli-

cations, if an e-mail mes-

sage is received

containing no text and

only an attached file, it

may not be possible to

open the attached file.

Therefore, text should be

inserted into the docu-

ment that is sent.

p. 3-20

Problem

Cause

Remedy

Page

Transmission is not pos-

sible.

The connections are in-

correct.

Check the LED indicator

on the hub and check the

connections.

The settings necessary

for the device are not reg-

istered.

Specify the necessary

network settings.

p. 3-4

The LAN cable is dam-

aged.

Replace the LAN cable.

An interruption in the

transmission was speci-

fied, but the transmission

was not interrupted.

It takes some time to in-

terrupt an Internet fax

transmission.

Wait until the transmis-

sion is interrupted.