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Konica Minolta bizhub 36 bizhub 36/42 Print Operations User Guide - Page 174

Cannot print, Problem, Possible Cause, Remedy

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16.1 Cannot print 16 Problem Secure print is not available. Printing in the user authentication or account track mode is not available. Printing is not available when you have selected [Public User] in user authentication. Cannot print from the external memory. Possible Cause When the user authentication is enabled, you may have entered an unregistered user name or password. Memory of the computer may be insufficient. Network connection with the printer controller is not established (when connecting via the network). This machine may be in the enhanced security mode. The password rules may be enabled on the machine. The user name, account name or password is incorrect. User authentication or account track may be disabled on the printer driver. The entered user name or account name may not be authorized. Printing by public users may be prohibited on the machine. The file format stored in the external memory device is not a printable file format (extension). [External Memory Print] is set to [Disable] on the machine. Public user authentication is unavailable. Encrypted USB flash memory is used. Remedy Enter the correct user name or password. Perform a test printing to check whether printing is possible. Contact your network administrator. Configure authentication settings in the enhanced security mode. For details, contact the printer administrator. Specify a password according to the password rules. Enter the correct user name, account name and password. Enable user authentication or account track on the printer driver. Check with the administrator whether the user name or account name concerned is authorized for printing. Check with the administrator whether printing by public users is permitted. Printable file formats (extensions) are JPEG, TIFF, XPS, and PDF only. Press [USB/HDD]. In [File Type] of [External Memory], select a type of file that can be displayed. Select [Enable] in [Administrator Settings] - [External Memory Print]. Contact the administrator of the machine. Encrypted USB flash memory cannot be used. When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations]. bizhub 42/36 16-3

Section	Page
Table of contents	2
1 Introduction	8
1.1 Welcome	8
1.1.1 User's guides	8
1.1.2 User's Guide	8
1.2 Conventions used in this manual	9
1.2.1 Symbols used in this manual	9
To use this machine safely	9
Procedural instruction	9
Key symbols	10
1.2.2 Original and paper indications	10
Original and paper sizes	10
Original and paper indications	10
2 Overview	12
2.1 Printer controller	12
2.1.1 Roles of the printer controller	12
2.1.2 Flow of printing	13
2.1.3 Control panel	14
2.2 Operating environment	16
2.2.1 Connectable computers and operating system	16
Windows	16
Macintosh	16
Linux	16
2.2.2 Interfaces used for connection	17
Ethernet	17
USB interface	17
Connection diagram	17
2.3 Setup procedure	18
2.3.1 For network connection	18
2.3.2 For local connection	18
3 Precautions for Installation	20
3.1 Introduction	20
3.2 Printer drivers compatible with respective operating systems	21
3.3 Connection methods selectable in each operating system	23
3.3.1 Windows Vista/7/Server 2008/Server 2008 R2	23
3.3.2 Windows XP/Server 2003	24
3.3.3 Mac OS X 10.2/10.3/10.4/10.5/10.6/10.7	25
3.3.4 Linux	25
3.3.5 NetWare	25
4 Easy Installation Using the Installer (Windows)	27
4.1 Installer	27
4.1.1 Operating environment of the installer	27
4.2 Easy installation procedure using the installer	28
4.2.1 Settings of this machine	28
TCP/IP settings for the machine	28
RAW port number/IPP setting for the machine	28
4.2.2 Installing the printer driver	28
5 Manual Installation Using the Add Printer Wizard	34
5.1 Windows Vista/7/Server 2008/Server 2008 R2	34
5.1.1 For network connection (LPR/Port 9100)	34
Settings for the machine	34
Installing the printer driver by searching for the printer using the Add Printer Wizard.	34
Installing the printer driver by creating a printer port	37
5.1.2 For network connection (IPP/IPPS)	39
Settings for the machine	39
Installing the printer driver using the Add Printer Wizard	39
5.1.3 For network connection (Web service print)	41
Settings for the machine	41
Making the printer driver known from the Network window	41
Installing the printer driver by specifying the IP address using the Add Printer Wizard	42
5.1.4 For local connection	44
Making the installed printer driver known to the computer	44
Installing the printer driver when connecting the machine	44
Updating the driver after connecting this machine	45
5.2 Windows XP/Server 2003	47
5.2.1 For network connection (LPR/Port9100)	47
Settings for the machine	47
Installing the printer driver using the Add Printer Wizard	47
5.2.2 For network connection (IPP/IPPS)	50
Settings for the machine	50
Installing the printer driver using the Add Printer Wizard	50
5.2.3 For local connection	51
6 Installation on Macintosh Computers	53
6.1 Installing the printer driver	53
6.2 Selecting and connecting a printer	55
6.2.1 Network connection (OS X 10.4/10.5/10.6/10.7)	55
Settings for the machine	55
Configuring the Bonjour settings	55
Configuring the AppleTalk settings	57
Configuring the LPR settings	59
Configuring the IPP settings	60
6.2.2 Network connection (OS X 10.2/10.3)	62
Settings for the machine	62
Configuring the Rendezvous settings	63
Configuring the AppleTalk settings	64
Configuring the LPR settings	65
Configuring the IPP settings	66
6.2.3 USB Connection (OS X 10.5/10.6/10.7)	67
6.2.4 USB Connection (OS X 10.4)	69
6.2.5 USB Connection (OS X 10.3/10.2)	70
7 Installation on Linux Computers	73
7.1 Installing the printer driver	73
7.1.1 Installing PPD File From the Command Line	73
7.1.2 Adding the Printer Using Printer configuration	73
7.1.3 Adding the Printer on the CUPS Administration Web page	76
8 Installation when Using NetWare	81
8.1 NetWare	81
8.1.1 Network Settings	81
8.1.2 Configuring the Windows client	81
9 Uninstalling the Printer Driver	83
9.1 Windows	83
9.1.1 Uninstallation by the installer	83
9.1.2 Uninstalling the printer driver using the uninstallation program	84
9.1.3 Manual uninstallation	84
9.2 Macintosh	86
9.2.1 For Mac OS X 10.5/10.6/10.7	86
9.2.2 For Mac OS X 10.3/10.4	86
9.2.3 For Mac OS X 10.2	87
10 Print function of PCL/PS/XPS drivers for Windows	89
10.1 Print operations	89
10.2 Default settings of the printer driver	90
10.2.1 Displaying the Properties window	90
10.2.2 [Configure] tab	91
10.2.3 [Settings] tab	92
10.2.4 Registering the default settings	93
10.3 Common Setting	93
10.4 Parameter details	95
10.4.1 [Advanced] tab	95
10.4.2 My Tab	96
Edit [My Tab]	97
10.4.3 [Basic] tab	98
10.4.4 [Layout] tab	100
10.4.5 [Finish] tab	101
10.4.6 [Cover Mode] tab	102
10.4.7 [Stamp/Composition] tab	102
Editing watermark	103
Editing copy protect	104
Editing overlay	105
10.4.8 [Quality] tab	106
Quick Setting-Details of the [Custom] setting	107
10.4.9 [Other] tab	108
11 Print Functions of Mac OS X	110
11.1 Print operations	110
11.2 Default settings of the printer driver	111
11.2.1 Option settings	111
11.2.2 Registering the default settings	112
11.3 Adding a custom size	113
11.4 Parameter details	114
11.4.1 [Page Attributes]	114
11.4.2 [Copies & Pages]	115
11.4.3 [Layout]	115
11.4.4 [Color Matching]	116
11.4.5 [ColorSync]	117
11.4.6 [Paper Handling]	117
11.4.7 [Paper Feed]	118
11.4.8 [Cover Page]	118
11.4.9 [Error Handling]	119
11.4.10 [Scheduler]	119
11.4.11 [Quick Settings]	120
11.4.12 [Security]	121
11.4.13 [Printer Features]	122
[Basic]	122
[Layout]	122
[Finish]	123
12 Print Functions of Linux	125
12.1 Print operations	125
Example Using OpenOffice	125
12.2 Default settings of the printer driver	127
12.2.1 Displaying the Settings Page	127
12.2.2 [Options Installed]	127
12.2.3 [General]	128
12.2.4 [Image Options]	128
12.2.5 [Text Options]	129
12.2.6 [Graphics Options]	129
13 Function Details	131
13.1 Proof then Print	131
13.1.1 Setting the printer driver	131
For Windows	131
For Mac OS X	132
13.2 Secured Job	133
13.2.1 Setting the printer driver	133
For Windows	133
For Mac OS X	134
13.3 Store Job, Print and Hold	136
13.3.1 Setting the printer driver	136
13.4 Recalling a job from the control panel	137
13.5 Printing a document on the machine for which user authentication is specified	139
13.5.1 Setting the printer driver	139
For Windows	139
For Mac OS X	141
13.6 Printing a document on the machine for which Account Track function is enabled	142
13.6.1 Setting the printer driver	142
For Windows	142
For Mac OS X	143
13.7 ID & Print	144
13.7.1 Setting the printer driver	144
For Windows	144
For Mac OS X	146
13.7.2 Recalling a job from the control panel	147
Printing simultaneously with log-in	147
Specifying a job to print	147
Deleting a job	149
13.8 External Memory	151
13.8.1 External memory device	151
Supported external memory devices	151
Connecting the external memory device	151
13.8.2 Printing from a connected external memory device	151
13.8.3 Selecting the type of files to be displayed	153
14 Settings on the Control Panel	155
14.1 Basic operations of User Settings	155
14.1.1 Displaying the User Settings screen	155
14.2 User settings	156
14.2.1 [Print Settings]	156
[Paper Settings]	156
[Print Reports]	158
[Binding Direction Adjustment]	158
14.3 Administrator Settings	159
15 PageScope Web Connection	161
15.1 Using PageScope Web Connection	161
15.1.1 Operating environment	161
15.1.2 Accessing PageScope Web Connection	161
15.1.3 Web browser cache	162
For Internet Explorer	162
For Mozilla Firefox	162
15.2 Logging in and logging out	163
15.2.1 Login	163
Display Language	163
Logging in as a public user	163
Logging in as a registered user	164
Logging in to the administrator mode	164
15.2.2 Logout	164
15.3 Page Configuration	165
15.4 Current Status	166
15.5 User Mode Overview	167
15.5.1 System	167
15.5.2 Job	168
15.5.3 Print	169
15.5.4 Storage	170
15.6 Administrator mode	171
16 Troubleshooting	173
16.1 Cannot print	173
16.2 Cannot configure the settings/Cannot print according to the settings	175
16.2.1 The printer driver settings have no effect	175
16.2.2 Others	176
16.2.3 Error message	176
17 Appendix	179
17.1 Product specifications	179
17.2 Printing reports	182
17.2.1 Configuration Page	182
17.2.2 Statistics Page	183
17.2.3 Font list	184
PS font list	184
PCL font list	185
17.2.4 HDD Directory List	186
17.2.5 Counter List	187
17.3 If the bit number differs between the server operating system and client operating system	188
17.3.1 Installing an additional driver	188
17.4 Glossary	189
18 Index	194
18.1 Index by item	194

Match case Limit results 1 per page

bizhub 42/36

16-3

16.1

Cannot print

When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations].

When the user authentication is

enabled, you may have entered

an unregistered user name or

password.

Enter the correct user name or

password.

Memory of the computer may

be insufficient.

Perform a test printing to check

whether printing is possible.

Network connection with the

printer controller is not estab-

lished (when connecting via the

network).

Contact your network administra-

tor.

This machine may be in the en-

hanced security mode.

Configure authentication settings

in the enhanced security mode.

For details, contact the printer ad-

ministrator.

Secure print is not available.

The password rules may be en-

abled on the machine.

Specify a password according to

the password rules.

Printing in the user authentica-

tion or account track mode is

not available.

The user name, account name

or password is incorrect.

Enter the correct user name, ac-

count name and password.

User authentication or account

track may be disabled on the

printer driver.

Enable user authentication or ac-

count track on the printer driver.

The entered user name or ac-

count name may not be author-

ized.

Check with the administrator

whether the user name or ac-

count name concerned is author-

ized for printing.

Printing is not available when

you have selected [Public User]

in user authentication.

Printing by public users may be

prohibited on the machine.

Check with the administrator

whether printing by public users

is permitted.

Cannot print from the external

memory.

The file format stored in the ex-

ternal memory device is not a

printable file format (extension).

Printable file formats (extensions)

are JPEG, TIFF, XPS, and PDF

only.

Press [USB/HDD]. In [File Type] of

[External Memory], select a type

of file that can be displayed.

[External Memory Print] is set to

[Disable] on the machine.

Select [Enable] in [Administrator

Settings] - [External Memory

Print].

Public user authentication is un-

available.

Contact the administrator of the

machine.

Encrypted USB flash memory is

used.

Encrypted USB flash memory

cannot be used.

Problem

Possible Cause

Remedy