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Konica Minolta bizhub C20/C20X bizhub C20 Printer/Copier/Scanner User Guide - Page 286

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Symptom Cause Solution Media is mis- Envelopes are facing Load the envelopes in Tray 1 with the feeding. the wrong way in Tray flaps facing up. 1. If the flaps are on the long edge, load the envelopes with the flap edge toward the machine and the flap side facing up. Transparencies have Remove the transparencies and load collected static elec- them in Tray 1 one sheet at a time. Do tricity in the tray. not fan transparencies before loading them. Unsupported media (wrong size, thickness, type, etc.) is being used. Use KONICA MINOLTA-approved media. See "Specifications" on page 106. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. The media feed roller Clean the media feed roller. is dirty. For more details, refer to "Media Roll- ers" on page 235. 272 Solving Problems with Media Misfeeds

Section	Page
Contents	7
Ch.1 Introduction	15
Getting Acquainted with Your Machine	16
Space Requirements	16
Part Names	18
Front View	18
Rear View	20
Front View with Options	20
Drivers CD/DVD	20
Printer Drivers (PostScript Drivers)	20
Printer Drivers (PCL Drivers)	21
Printer Drivers (XPS Drivers)	21
Printer Drivers (PPD Files)	21
Scanner Drivers	22
PC Fax Drivers	22
Applications CD/DVD	23
Applications	23
Documentation CD/DVD	25
Documentation	25
System Requirements	26
Ch.2 Control Panel and Configuration Menu	27
About the Control Panel	28
Control Panel Indicators and Keys	28
Display Indications	31
Main Screen (Copy Mode)	31
Main Screen (Scan Mode)	34
Main Screen (Fax Mode)	37
Print Screen	40
Checking the Machine Status and Settings	41
TONER REMAINING	41
REPORT/STATUS Menu	41
TOTAL PRINT	42
SUPPLY STATUS	42
TX/RX RESULT	43
REPORT	43
Configuration Menu Overview	45
UTILITY Menu	45
MACHINE SETTING Menu	47
PAPER SETUP Menu	51
ADMIN. MANAGEMENT Menu	54
COPY SETTING Menu	70
DIAL REGISTER Menu	72
FAX TX OPERATION Menu.	73
FAX RX OPERATION Menu.	75
REPORTING Menu	78
SCAN SETTING Menu	79
DIRECT PRINT Menu	81
PS/PCL PRINT Menu	83
PROOF/PRINT MENU	83
PAPER MENU	85
QUALITY MENU	88
SYS DEFAULT MENU	108
MEMORY PRINT Menu	115
Ch.3 Media Handling	119
Print Media	120
Specifications	120
Types	121
Plain Paper (Recycled Paper)	121
Thick Stock	122
Envelope	123
Label	124
Letterhead	125
Postcard	125
Transparency	126
Glossy Media	127
Guaranteed Imageable (Printable) Area	129
Imageable Area-Envelopes	129
Page Margins	129
Loading Media	130
How do I load media?	130
Tray 1 (Manual Feed Tray)	130
Loading Plain Paper	130
Other Media	132
Loading Envelopes	133
Loading Label Sheets/Letterheads/Postcards/Thick Stock/ Glossy Media and Transparencies	135
Tray 2	137
Loading Plain Paper	137
Tray 3 (Optional Lower Feeder Unit)	140
Loading Plain Paper	140
About Duplex Printing	143
How do I autoduplex?	143
Output Tray	145
Media Storage	146
Original Media	147
Specifications	147
Documents that can be placed on the original glass	147
Documents that can be loaded into the ADF	147
Loading a Document to be Copied	149
Placing a document on the original glass	149
Loading a document into the ADF	150
Ch.4 Using the Printer Driver	151
Selecting Printer Options/Defaults (for Windows)	152
Windows Vista/XP/Server 2003/2000 (PCL6, PS)	152
Uninstalling the Printer Driver (for Windows)	154
Windows Vista/XP/Server 2003/2000 (PCL6, PS)	154
Displaying Printer Driver Settings (for Windows)	155
Windows Vista	155
Windows XP/Server 2003	155
Windows 2000	155
Printer Driver Settings	156
Common Buttons	156
Advanced Tab (PostScript Printer Driver Only)	157
Basic Tab	157
Layout Tab	158
Cover Page Tab	158
Watermark/Overlay Tab	158
Quality Tab	159
Other Tab	160
Limitations on printer driver functions installed with Point and Print	160
Ch.5 Camera Direct	161
Camera Direct	162
Printing Directly from a Digital Camera	162
Ch.6 Memory Direct	163
Memory Direct	164
Printing From a Connected USB Memory Device	164
Ch.7 Using the Copier	167
Making Basic Copies	168
Basic Copy Operation	168
Specifying the Copy Quality Setting	169
Selecting the Document Type	169
Specifying the Copy Density	170
Specifying the Zoom Ratio	170
Selecting a Preset Zoom Ratio	170
Specifying a Custom Zoom Ratio	170
Selecting the Media Tray	171
Making Advanced Copies	172
Setting 2in1/4in1 Copying	172
2in1/4in1 Copying From the ADF	172
2in1/4in1 Copying From the Original Glass	172
Setting a Copy Function	173
ID Card Copying	174
Repeat Copying	175
Poster Copying	176
Setting Duplex (Double-Sided) Copying	177
Duplex (Double-Sided) Copying From the ADF	177
Duplex (Double-Sided) Copying From the Original Glass	178
Duplex (Double-Sided) Document Copying	179
Setting Collated (Sort) Copying	179
Collated (Sort) Copying From the ADF	179
Collated (Sort) Copying From the Original Glass	179
Ch.8 Using the Scanner	181
Scanning From a Computer Application	182
Basic Scanning Operation	182
Windows TWAIN Driver Settings	183
Windows WIA Driver Settings	185
Macintosh TWAIN Driver Settings	186
Scanning With the Machine	188
Basic Scanning Operation	188
Specifying the Data Location	190
Saving Data on a Computer Connected (Scan to PC)	190
Saving Data on a USB Memory Device (Scan to USB Memory)	190
Specifying the Destination Address (Scan to E-mail/FTP/ SMB)	192
Directly Entering the E-mail Address	192
Selecting From the Favorite List	193
Selecting a Speed Dial Destination	193
Selecting a Group Dial Destination	194
Selecting From the Address Book	195
Searching the Address Book	195
Searching an LDAP Server	196
Specifying Multiple Destination Addresses	198
Editing a Specified Destination Address	198
Deleting a Specified Destination Address	199
Registering/Editing Addresses	199
Registering in the Favorite List	200
Deleting From the Favorite List	200
Registering Speed Dial Destinations (Direct Input)	201
Registering Speed Dial Destinations (LDAP Search)	202
Editing/Deleting Speed Dial Destinations	204
Registering Group Dial Destinations	205
Editing/Deleting Group Dial Destinations	206
Selecting the Data Format	207
Selecting the Scan Quality Setting	207
Selecting the Resolution	207
Selecting the Scan Mode	208
Selecting the Scan Density	208
Setting Duplex (Double-Sided) Scanning	208
Setting the Scan Size	209
Setting the Scan Color	209
Specifying the Subject	209
Deleting a Queued Transmission Job	210
Ch.9 Replacing Consumables	211
Replacing Consumables	212
About Toner Cartridges	212
Replacing a Toner Cartridge	214
Replacing an Imaging Unit	218
Replacing the Waste Toner Bottle	224
Replacing the Transfer Roller	228
Replacing the Transfer Roller	228
Replacing the Ozone Filter	231
Replacing the Transfer Belt Unit	232
Replacing the Fuser Unit	240
Ch.10 Maintenance	245
Maintaining the Machine	246
Cleaning the Machine	248
Exterior	248
Media Rollers	249
Cleaning the Media Feed Rollers (Manual Feed Tray)	249
Cleaning the Media Feed Rollers (Tray 2/3)	251
Cleaning the Media Transfer Rollers for Tray 3	252
Cleaning the Media Feed Rollers for the ADF	253
Cleaning the Media Feed Rollers for the Duplex	254
Laser Lens	255
Ch.11 Troubleshooting	257
Introduction	258
Printing a Configuration Page	259
Unlocking the Scanner	260
Preventing Media Misfeeds	261
Understanding the Media Path	262
Clearing Media Misfeeds	262
Media Misfeed Messages and Clearing Procedures	263
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller	264
Clearing a Media Misfeed in Tray 2	267
Clearing a Media Misfeed in Tray 3	270
Clearing a Media Misfeed from the ADF	273
Clearing a Media Misfeed from the Duplex	275
Clearing a Media Misfeed from the Fuser Unit	276
Clearing a Media Misfeed from the Switchback	280
Clearing a Media Misfeed from the Horizontal Transport Area	282
Solving Problems with Media Misfeeds	284
Solving Other Problems	287
Solving Problems with Printing Quality	295
Status, Error, and Service Messages	301
Status Messages	301
Error Messages	302
Service Messages	311
Ch.12 Installing Accessories	313
Introduction	314
Antistatic Protection	315
Dual In-Line Memory Module (DIMM)	316
Installing a DIMM	316
Hard Disk Kit	319
Installing the Hard Disk kit	319
CompactFlash	323
Installing the CF adapter and CompactFlash card	323
Tray 3 (Lower Feeder Unit)	327
Kit Contents	327
Installing Tray 3	328
Appendix	331
Technical Specifications	332
Consumable Life Expectancy Chart	335
User-Replaceable	335
Service-Replaceable	336
Entering Text	337
Key Operation	337
Entering Fax Numbers	337
Entering Names	338
Entering E-mail Addresses	338
Changing Input Mode	339
Inputting Example	339
Correcting Text and Input Precautions	340
Our Concern for Environmental Protection	341
What is an ENERGY STAR product?	341
Index	343
A to C	343
D to M	344
O to S	345