Konica Minolta bizhub C20/C20X bizhub C20 Printer/Copier/Scanner User Guide - Page 293

Guide on the Documentation CD/DVD., The Scope Web Connection

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Symptom Cause Solution Some areas of the scanned image are missing. Acrobat 8 (Macintosh With the Acrobat Scan setting, turn off version) is used for the OCR and Filtering functions. scanning the image. The The PageScope Web The PageScope Web Connection web-based Connection Adminis- Administrator password has a 0-char- utility cannot trator's password is acter minimum and an 16-character be accessed. incorrect. maximum. For details of the PageScope Web Connection adminis- trator password, refer to the Reference Guide on the Documentation CD/DVD. Media is wrinkled. The media is moist Remove the moist media and replace it from humidity or hav- with new, dry media. ing water spilled on it. The media feed roller Check them for damage. If necessary, or fuser unit is defec- contact Technical Support with the tive. error information. Unsupported media (wrong size, thickness, type, etc.) is being used. Use KONICA MINOLTA-approved media. See "Specifications" on page 106. Also, refer to http://printer.konicaminolta.com for a complete list of currently approved media. Data was An error message is Handle according to the message dis- sent to the displayed in the mes- played. machine, but sage window. it doesn't print. A job may be can- Click the User Authentication button in celled if user authen- the printer driver, and then type in the tication setting is necessary information before printing. specified. Solving Other Problems 279

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Solving Other Problems
279
Some areas
of the
scanned
image are
missing.
Acrobat 8 (Macintosh
version) is used for
scanning the image.
With the Acrobat Scan setting, turn off
the OCR and Filtering functions.
The
web-based
utility cannot
be accessed.
The PageScope Web
Connection Adminis-
trator's password is
incorrect.
The PageScope Web Connection
Administrator password has a 0-char-
acter minimum and an 16-character
maximum. For details of the
PageScope Web Connection adminis-
trator password, refer to the Reference
Guide on the Documentation CD/DVD.
Media is
wrinkled.
The media is moist
from humidity or hav-
ing water spilled on it.
Remove the moist media and replace it
with new, dry media.
The media feed roller
or fuser unit is defec-
tive.
Check them for damage. If necessary,
contact Technical Support with the
error information.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Specifications” on page
106.
Also, refer to
for a complete list of currently
approved media.
Data was
sent to the
machine, but
it doesn't
print.
An error message is
displayed in the mes-
sage window.
Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication setting is
specified.
Click the User Authentication button in
the printer driver, and then type in the
necessary information before printing.
Symptom
Cause
Solution