Kyocera 2035 User Guide - Page 43

How do I become a product evaluator? To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com. Where to find help Your service provider's customer support department may be accessible directly from your phone when you dial a number (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voice mail. For questions about the phone features, refer to the materials provided with your phone. Visit www.kyocera-wireless.com for the most current materials. For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center as follows: • Web site: www.kyocera-wireless.com • Email: phone-help@kyocera- wireless.com User's Guide for the QCP 2035 Phone • Phone: (800) 349-4478 (U.S.A. and Canada only) or (858) 882-1400. Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information: • The name of your service provider. • The actual error message or problem you are experiencing. • The steps you took to reproduce the problem. • The phone's electronic serial number (ESN). To find the ESN, remove the battery as follows: a. Hold the phone face down with the antenna pointing down. b. Place your thumb on the ridges of the battery door, then push down with your thumb and slide the battery door away from you until it stops (about 1/2 inch or 1.27 centimeters). c. Move your thumb to the side of the phone, then slide the battery door off of the phone. 37