Kyocera ECOSYS P2235dn Kyocera Fleet Services KFS Security White Paper - Page 17

KYOCERA Fleet Services Security White Paper Send File This troubleshooting feature enables your service provider to send a test file to one or more remote devices, immediately or on a scheduled basis. Data Capture Data capture provides printable data from a registered device to be retrieved for troubleshooting purposes. In the past, diagnosis of print-related issues was done manually, via USB drive carried to and from your account, a time-consuming and costly process. Note: If the 15 MB Data capture is exceeded, the excess data is discarded. A maximum of 10 printable files can be saved per device, for 1 to 7 days after capture. When the specified time period is reached, the captured data is automatically removed. Important: Data capture is only possible with IT administrator approval, in advance, and after the confirmation message displayed on the device panel is accepted; no data is retrieved without multiple levels of on-site authorization. Fig. 16: Data Capture Firmware Upgrade Periodic firmware updates are necessary to optimize device performance. Firmware packages are stored in KFS Manager, thus available for remote upload to connected devices. Remote updates save a significant amount of time and money, over a technician manually updating devices on-site (via USB drive). • Supports batch firmware upgrades (of devices in same model series). • There are no workflow interruptions; upgrades can be scheduled for a later date/time, e.g., during off-peak hours. Fig. 17: Firmware Upgrade 16 | P A G E