Kyocera ECOSYS P2235dn Kyocera Fleet Services KFS Security White Paper - Page 28

KYOCERA Fleet Services Security White Paper Appendix C: Use Case Scenarios Case 1: Counter Collection / Process Improvement Workflow associated with the collection of meter reads is an excellent use case scenario, one that any company with a leased print fleet can associate with. Prior to the availability of remote management tools, like KFS, the monthly reporting of device counters to a service provider was time-consuming and error-prone. Typically, the scenario goes as follows: 1. Service provider calls key contact (at customer site) and requests device counters. 2. The key contact physically accesses the counter display on each device and makes a notation. Depending on fleet size and geographic location, this can be a major undertaking. 3. Counters are reported back to the service provider by telephone, fax or email. 4. Service provider bills the customer, based on customer-reported page counts. Manual meter reading is clearly an unproductive, costly method of communicating counter data. KFS eliminates these inherent drawbacks, and the obvious potential for errors, by automatically polling counter MIB data from each connected device. The resulting information is made available through KFS Manager and KFS Mobile, allowing for timely, accurate billing cycles. By simply automating counter collection, process improvement is immediate and measurable. Case 2: Fleet Optimization / Cost Reduction In today's busy office environments, it may go unnoticed that printers and MFPs are over- or under-utilized. This is particularly true for under-utilized devices, which may sit idle while over-utilized systems are just down the hall. With KFS remote monitoring, the exact Copy, Print, Scan and Fax volumes for each device are accessible at any time. If over-utilized devices come with a higher cost-per-page, shift volumes to another device or swap the machine out for more efficient equipment. Redeployment, replacement and future procurement decisions can be made based on verifiable KFS usage data. That data can be presented in list or graphical form, to clearly present patterns and trends that will help determine "right-sizing" strategies. Taking the time to make these critical assessments ensures optimum fleet utilization and reduced total cost of ownership. Case 3: Fleet Uptime / Elevated Customer Support Service dispatch is another area where KFS creates a new paradigm. With notifications set, the KFS system alerts the service provider (via email) of a potential event - low toner, waste toner box full, preventative maintenance due, etc. These device-specific alerts prepare a technician with the necessary information, parts and/or consumables to resolve the issue, frequently before the customer is aware; no user intervention is required. With the problem resolved, on-site service calls are reduced, taking customer support and satisfaction to the next level. 27 | P A G E