Lantronix MatchPort b/g MatchPort b/g - User Guide - Page 90

Technical Support, Middle East, and Africa

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10: Troubleshooting Problem/Message Reason Solution The device server appears to be set up correctly, but you are not communicating with your device attached to the device server across the network. If you are sure that the serial You can check to see whether there port setting is correct, then you is a socket connection to or from the may not be connecting to the device server by checking the state correct socket of the device of CP1, if it has been configured for server. LED1 functionality. Another possibility is that the device server is not set up correctly to make a good socket connection to the network. If the state of CP1 is blinking consistently, or is completely off, then there is a good socket connection. If the state of CP1 is low, use the Connect Mode option C0 for making a connection to the device server from the network. Use Connect Mode option C1 or C5 for a connection to the network from the device server. See the full list of Connect Mode options in Connect Mode. When connecting to the WebManager within the device server, the No Connection With The Device Server message displays. Your computer is not able to connect to port 30718 (77FEh) on the device server. Make sure that port 30718 (77FEh) is not blocked with any router that you are using on the network. Also, make sure that port 77FEh is not disabled within the Security settings of the device server. Technical Support Technical Support US Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support. Phone: (800) 422-7044 (US Only) (949) 453-7198 Technical Support Europe, Middle East, and Africa Phone: +33 (0)1 39 30 41 72 +49 (0) 180 500 13 53 (Germany Only) Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support. When you report a problem, please provide the following information:  Your name, and your company name, address, and phone number   Lantronix model number  Lantronix MAC number  Software version (on the first screen shown when you Telnet to port 9999)  Description of the problem  Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem). MatchPort User Guide 90

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10: Troubleshooting
Problem/Message
Reason
Solution
The device server appears to
be set up correctly, but you are
not communicating with your
device attached to the device
server across the network.
If you are sure that the serial
port setting is correct, then you
may not be connecting to the
correct socket of the device
server.
Another possibility is that the
device server is not set up
correctly to make a good
socket connection to the
network.
You can check to see whether there
is a socket connection to or from the
device server by checking the state
of CP1, if it has been configured for
LED1 functionality.
If the state of CP1 is blinking
consistently, or is completely off,
then there is a good socket
connection.
If the state of CP1 is low, use the
Connect Mode option
C0
for making
a connection to the device server
from the network. Use Connect
Mode option
C1
or
C5
for a
connection to the network from the
device server. See the full list of
Connect Mode options in
Connect Mode
.
When connecting to the Web-
Manager within the device
server, the
No Connection With
The Device Server
message
displays.
Your computer is not able to
connect to port 30718 (77FEh)
on the device server.
Make sure that port 30718 (77FEh)
is not blocked with any router that
you are using on the network. Also,
make sure that port 77FEh is not
disabled within the Security settings
of the device server.
Technical Support
Technical Support US
Check our online knowledge base or send a question to Technical Support at
.
Phone:
(800) 422-7044 (US Only)
(949) 453-7198
Technical Support Europe, Middle East, and Africa
Phone:
+33 (0)1 39 30 41 72
+49 (0) 180 500 13 53 (Germany Only)
Email:
or
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number 
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem).
MatchPort User Guide
90