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Lexmark 260dn User's Guide - Page 126

Troubleshooting, Solving basic printer problems, Jobs do not print - e driver

UPC - 734646056960

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Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Solving printing problems Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure the light is on before sending a job to print. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. CHECK TO SEE IF THE TRAY IS EMPTY Load paper in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that you installed the correct printer software for your printer model. Click Install printer and software on the Software and Documentation CD to check which software is installed. Make sure the model number of the software matches the model number of your printer. To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com. Troubleshooting 126

Section	Page
Contents	2
Safety information	7
Learning about the printer	8
Finding information about the printer	8
Printer configurations	9
Understanding the printer control panel	12
Additional printer setup	14
Selecting a location for the printer	14
Installing internal options	15
Accessing the system board to install internal options	15
Installing a memory card	16
Installing hardware options	17
Installing a 250- or 550-sheet drawer	17
Attaching cables	18
Installing printer software	19
Interpreting the printer control panel lights	21
Understanding the printer control panel light sequences	21
Understanding the primary light sequences	21
Understanding the secondary error light sequences	28
Understanding the secondary paper jam light sequences	34
Understanding the printer configuration menus	38
Printing the printer settings configuration sheet	38
Loading paper and specialty media	40
Setting the paper size and paper type	40
Configuring Universal paper settings	40
Loading the standard 250-sheet tray	41
Loading the optional 250- or 550-sheet tray	45
Using the manual feeder	46
Using the standard exit bin and paper stop	47
Paper capacities	47
Linking and unlinking trays	48
Linking trays	48
Unlinking trays	49
Assigning a Custom Type <x> name	49
Changing a Custom Type <x> name	50
Paper and specialty media guide	51
Paper guidelines	51
Paper characteristics	51
Unacceptable paper	52
Selecting paper	52
Selecting preprinted forms and letterhead	52
Using recycled paper and other office papers	53
Storing paper	53
Supported paper sizes, types, and weights	54
Paper types and weights supported by the printer	54
Paper sizes supported by the printer	55
Printing	57
Printing a document	57
Printing on both sides of the paper	58
Printer models and printing on both sides of the paper	58
Printing on both sides of the paper automatically	58
Printing on both sides of the paper manually	59
Printing specialty documents	60
Tips on using letterhead	60
Tips on using transparencies	61
Tips on using envelopes	61
Tips on using labels	62
Tips on using card stock	63
Printing a booklet	63
Printing information pages	63
Printing the menu settings and network setup pages	63
Printing the print quality test pages	64
Setting Jam Recovery	65
Canceling a print job	65
Understanding printer menus	67
Menus on the Embedded Web Server	67
Using the Embedded Web Server	68
Installing the Local Printer Settings Utility	69
Using the Local Printer Settings Utility	69
Using the Finishing menu	70
Paper menu	71
Default Source menu	71
Size/Type menu	71
Paper Texture menu	74
Paper Weight menu	75
Paper Loading menu	75
Custom Types menu	76
Universal Setup menu	76
Settings menu	77
General Settings menu	77
Setup menu	79
Finishing menu	80
Quality menu	82
PostScript menu	83
PCL Emul menu	83
Network/Ports menu	85
Network menu	85
Network Card menu	86
TCP/IP menu	87
IPv6 menu	88
AppleTalk menu	88
USB menu	89
Parallel menu	90
Understanding printer messages	93
Checking the virtual display	93
List of status and error messages	93
Busy	93
Canceling	93
Close front door	93
Flushing buffer	93
Hex Trace	93
Invalid Engine Code	93
Invalid Network Code	93
Load manual feeder with <x>	94
Load <src> with <x>	94
Not Ready	94
Power Saver	94
Programming Engine Code DO NOT POWER OFF	94
Programming System Code DO NOT POWER OFF	94
Ready	94
Restoring Factory Defaults	94
Remove paper from standard output bin	94
Waiting	95
31.yy Replace defective or missing cartridge	95
32.yy Cartridge part number unsupported by device	95
34 Short paper	95
37 Insufficient memory to collate job	95
38 Memory full	95
39 Complex page, some data may not have printed	96
54 Standard network software error	96
84 PC Kit life warning	96
84 Replace PC Kit	96
42.xy Cartridge region mismatch	96
200.yy Paper jam	96
201.yy Paper jam	97
202.yy Paper jam	97
231.yy Paper jam	97
233.yy Paper jam	97
234.yy Paper jam	98
235.yy Paper jam	98
24x.yy Paper jam	98
251.yy Paper jam	98
Maintaining the printer	99
Cleaning the exterior of the printer	99
Storing supplies	99
Conserving supplies	99
Checking the status of supplies	100
Checking the status of supplies from a network computer	100
Ordering supplies	101
Ordering toner cartridges	101
Ordering a photoconductor kit	102
Replacing supplies	102
Replacing the toner cartridge	102
Replacing the photoconductor kit	104
Recycling Lexmark products	107
Moving the printer	107
Before moving the printer	107
Moving the printer to another location	107
Shipping the printer	107
Administrative support	108
Adjusting Power Saver	108
Restoring the factory default settings	108
Checking the device status	109
Viewing reports	109
Restricting access to printer menus	110
Setting up e-mail alerts	110
Configuring supply notifications	111
Copying printer settings to other printers	111
Clearing jams	113
Avoiding jams	113
Accessing jam areas	114
Understanding jam lights and access locations	114
Clearing jams behind the photoconductor kit and toner cartridge	118
Clearing jams from the standard exit bin	120
Clearing jams from Tray 1	120
Clearing jams from Tray 2	122
Clearing jams in the manual feeder	123
Clearing jams behind the rear door	124
Troubleshooting	126
Solving basic printer problems	126
Solving printing problems	126
Jobs do not print	126
Multiple-language PDFs do not print	127
Job takes longer than expected to print	127
Job prints from the wrong tray or on the wrong paper	127
Incorrect characters print	128
Tray linking does not work	128
Large jobs do not collate	128
Solving option problems	129
Option does not operate correctly or quits after it is installed	129
Drawers	129
Memory card	130
Solving paper feed problems	130
Paper frequently jams	130
Paper jam lights remain on after jam is cleared	130
Page that jammed does not reprint after the jam is cleared	131
Solving print quality problems	131
Isolating print quality problems	131
Blank pages	132
Characters have jagged or uneven edges	132
Clipped images	132
Gray background	133
Ghost images	133
Incorrect margins	134
Paper curl	134
Print is too dark	134
Print is too light	135
Skewed print	136
Toner fog or background shading appears on the page	136
Toner rubs off	136
Toner specks	137
Transparency print quality is poor	137
Streaked horizontal lines	137
Streaked vertical lines	138
Solid black or white streaks appear on transparencies or paper	139
Contacting Customer Support	139
Notices	140
Product information	140
Edition notice	140
UNITED STATES GOVERNMENT RIGHTS	141
Trademarks	141
Federal Communications Commission (FCC) compliance information statement	141
European Community (EC) directives conformity	142
Exposure to radio frequency radiation	142
Industry Canada notice	142
European Community (EC) directives conformity statement for radio products	143
Noise emission levels	145
Waste from Electrical and Electronic Equipment (WEEE) directive	145
Static sensitivity notice	145
ENERGY STAR	146
Laser notice	146
Laser advisory label	146
Power consumption	146
Product power consumption	146
Power Saver	147
Off mode	147
Total energy usage	147
Statement of Limited Warranty	147
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	149