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Lexmark Apps Downtime Reporting Administrator's Guide - Page 9

Notes, Direct Print, Using Downtime Reporting

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Using Downtime Reporting 9 Notes: • If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved in the \Direct Print folder in the printer hard disk. The files inside this folder can only be retrieved for printing using the application, but cannot be viewed from the Web. • Files in the \Direct Print folder are automatically deleted depending on the report expiration setting. By default, the application waits 6 hours before removing the files from the printer hard disk. To change the expiration settings, access the application configuration page on the Embedded Web Server or contact your system support person.

Section	Page
Contents	2
Overview	3
Configuring Downtime Reporting	4
Adding or editing a source report folder	4
Customizing the display icon	5
Configuring the device settings	5
Configuring logging options	6
Configuring the printer driver to print to the application	7
Using Downtime Reporting	8
Retrieving forms and reports from the printer	8
Retrieving forms and reports from the Web	8
Troubleshooting	10
Downtime Reporting troubleshooting	10
An application error has occurred	10
Check the system log	10
Adjust the scan settings	10
Contact your solutions provider	10
Application cannot retrieve forms and reports	10
Make sure the source folder settings are configured correctly	10
Make sure the printer is connected to the network	11
Cannot print or view forms and reports	11
Make sure the file type is supported by the printer	11
Make sure the file type is supported by your Web browser	11
Save the file to your computer	11
License error	11
Make sure the application is licensed	11
Make sure the license is up-to-date	11
Appendix	12
Configuring applications using the Embedded Web Server	12
Accessing application configuration settings using the Embedded Web Server	12
Licensing applications	12
Exporting and importing configuration files	12
Exporting and importing a configuration using the Embedded Web Server	12

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Notes:

•

If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved

in the

\Direct Print

folder in the printer hard disk. The files inside this folder can only be retrieved for printing

using the application, but cannot be viewed from the Web.

•

Files in the

\Direct Print

folder are automatically deleted depending on the report expiration setting. By default,

the application waits 6 hours before removing the files from the printer hard disk. To change the expiration

settings, access the application configuration page on the Embedded Web Server or contact your system

support person.

Using Downtime Reporting