Lexmark MX522 Users Guide PDF - Page 218

Troubleshooting 218 Action Step 7 Scan the original document one page at a time. a Dial the fax number. b Scan the document. Can you send or receive a fax? Yes The problem is solved. Can receive but not send faxes Action Step 1 Load the original document properly into the ADF tray or on the scanner glass. Yes The problem is solved. Can you send faxes? Step 2 Set up the shortcut number properly. • Check if the shortcut number is set for the telephone number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not receive faxes Action Step 1 Make sure that the tray or multipurpose feeder is not empty. Yes The problem is solved. Can you receive faxes? Step 2 Check the ring count delay settings. a From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Rings to Answer. b If necessary, configure the setting. The problem is solved. Can you receive faxes? Step 3 Replace the toner cartridge. The problem is solved. For more information, see the instruction sheet that came with the supply. Can you receive faxes? No Contact customer support. No Go to step 2. Contact customer support. No Go to step 2. Go to step 3. Contact customer support.