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Lexmark Pro205 User Guide - Page 121

Jams and misfeeds troubleshooting, Paper jam in the printer

UPC - 734646275675

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MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 121 • "Paper jam in the paper support" on page 122 • "Paper jam in the duplex unit" on page 122 • "Paper jam in the ADF (selected models only)" on page 123 • "Paper or specialty media misfeeds" on page 124 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. W I F I PRINTING 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Troubleshooting 121

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	12
Ordering ink cartridges	12
Using genuine Lexmark ink cartridges	12
Replacing ink cartridges	13
Ordering paper and other supplies	14
Recycling Lexmark products	14
Using the printer control panel buttons and menus	15
Using the printer control panel	15
Changing temporary settings into new default settings	17
Changing the Power Saver timeout	18
Saving paper and energy with Eco-Mode	19
Resetting to factory settings	19
Using the printer software	20
Minimum system requirements	20
Using the Windows printer software	20
Using the Macintosh printer software	22
Finding and installing optional software	23
Updating the printer software (Windows only)	24
Reinstalling the printer software	24
Uninstalling the printer software	24
Installing the printer software	25
Loading paper and original documents	26
Loading paper	26
Saving paper default settings	29
Loading original documents on the scanner glass	30
Loading original documents into the ADF	30
Printing	31
Tips for printing	31
Printing basic documents	31
Printing a document	31
Collating printed copies	32
Printing pages in reverse order	32
Printing multiple pages on one sheet	33
Printing documents from a memory card or flash drive (Windows only)	34
Printing specialty documents	35
Printing envelopes	35
Printing labels	35
Printing on custom-size paper	36
Working with photos	37
Using a memory card or flash drive with the printer	37
Supported memory cards and file types	38
Printing photos using the printer control panel	38
Editing photos using the printer control panel	39
Printing photos from a memory device using the printer software	40
Printing photos from a PictBridge-enabled digital camera	41
Printing photos from a memory device using the proof sheet	42
Printing photos from a digital camera using DPOF	43
Printing from a Bluetooth-enabled device	43
Setting up a connection between your printer and a Bluetooth-enabled device	43
Setting the Bluetooth security level	45
Printing from a Bluetooth-enabled device	45
Printing on both sides of the paper (duplexing)	46
Printing on both sides of the paper (duplexing) automatically	46
Printing on both sides of the paper (duplexing) manually	48
Managing print jobs	49
Setting your printer as the default printer	49
Changing the printing mode	50
Pausing print jobs	51
Resuming print jobs	51
Canceling print jobs	52
Copying	53
Tips for copying	53
Making copies	53
Copying photos	53
Copying a two-sided document	54
Enlarging or reducing images	54
Adjusting copy quality	55
Making a copy lighter or darker	55
Collating copies using the printer control panel	55
Repeating an image on one page	56
Copying multiple pages on one sheet	56
Making a duplex copy	56
Making a duplex copy automatically	56
Making a duplex copy manually	57
Canceling copy jobs	57
Scanning	58
Tips for scanning	58
Scanning to a local or network computer	58
Scanning to a flash drive or memory card	59
Scanning photos into an editing application	59
Scanning documents into an editing application	61
Scanning directly to e-mail using the printer software	61
Scanning to a PDF	62
Scanning FAQ	63
How can I improve the quality of a scan?	63
How do I scan in black and white?	63
Why am I being asked for a PIN?	63
What is an application list, and how do I update it?	63
Canceling scan jobs	64
Faxing	65
Setting up the printer to fax	65
Scenario 1: Standard telephone line	65
Scenario 2: Digital Subscriber Line (DSL)	68
Scenario 3: VoIP telephone service	69
Scenario 4: Digital telephone service through a cable provider	70
Scenario 5: Country-specific setup	71
Entering your user information	75
Configuring the fax settings	76
Configuring fax settings using the fax software	76
Configuring fax settings using the printer control panel	77
Creating a contact list	78
Creating a contact list using the fax software	78
Creating a contact list using the printer control panel	79
Sending faxes	79
Tips for sending faxes	80
Sending faxes using the printer control panel	80
Sending faxes using the computer	80
Receiving faxes	81
Tips for receiving faxes	81
Receiving faxes automatically	81
Receiving a fax manually	81
Faxing FAQ	82
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	82
What is a splitter and what type of splitter should I use?	82
What is my fax number?	83
What is my dialing prefix?	83
When do I need to set Auto Answer to On?	83
How many rings should I set?	83
How do I set the distinctive ring for the printer?	84
How can I check the dial tone?	84
How do I adjust the speaker volume on the printer?	85
How can I make sure that the fax answers the call before the answering machine?	85
What settings work best with digital voice mail?	85
How do I change the resolution of the documents that I fax?	85
How do I send a fax at a scheduled time?	86
How do I send a fax using a phone calling card?	86
How do I know that the fax was sent successfully?	86
How do I view the fax history of the printer?	87
How do I print a fax on both sides of the paper?	87
How do I forward a fax?	87
Can I block faxes?	88
Can I retrieve failed faxes?	88
Networking	89
Installing the printer on a wireless network	89
Wireless network compatibility	89
Supported network security options	89
Printing a network setup page	90
Information you will need to set up the printer on a wireless network	90
Installing the printer on a wireless network	91
Installing the printer on other computers	91
Interpreting the colors of the Wi-Fi indicator light	92
Special wireless installation instructions	92
Assigning a static IP address	93
Changing wireless settings after installation	93
Advanced wireless setup	94
Creating an ad hoc wireless network	94
Adding a printer to an existing ad hoc wireless network	97
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	97
Switching between USB and wireless connections (Windows only)	98
Switching between USB and wireless connections (Macintosh only)	98
Sharing a printer in a Windows environment	99
Sharing a printer in a Macintosh environment	100
Networking FAQ	101
What is Wi-Fi Protected Setup?	101
Where do I find my WEP key or WPA passphrase?	101
What is an SSID?	101
Where do I find my SSID?	102
What is a network?	102
How do I find out what type of security my network is using?	102
How are home networks configured?	102
Why do I need an installation cable?	104
How do I attach the installation cable?	104
How are infrastructure and ad hoc networks different?	105
Finding the signal strength	106
How can I improve wireless signal strength?	106
How can I make sure my computer and printer are connected to the same wireless network?	107
Can I use my printer on a USB and a network connection at the same time?	109
What is a MAC address?	109
How do I find the MAC address?	109
What is an IP address?	110
What is TCP/IP?	110
How do I locate IP addresses?	110
How are IP addresses assigned?	111
What is a key index?	111
Maintaining the printer	112
Maintaining ink cartridges	112
Checking ink levels	112
Aligning the printhead	112
Cleaning the printhead nozzles	113
Cleaning the exterior of the printer	114
Cleaning the scanner glass	114
Troubleshooting	115
Before you troubleshoot	115
Using the Service Center to solve printer problems	115
If Troubleshooting does not solve your problem	115
Setup troubleshooting	115
Incorrect language appears on the display	116
Printhead errors	116
Software did not install	118
Print job does not print or is missing pages	118
Printer is printing blank pages	119
Printer is busy or does not respond	120
Cannot delete documents from the print queue	120
Cannot print through USB	120
Jams and misfeeds troubleshooting	121
Paper jam in the printer	121
Paper jam in the paper support	122
Paper jam in the duplex unit	122
Paper jam in the ADF (selected models only)	123
Paper or specialty media misfeeds	124
Print troubleshooting	124
Poor quality at the edges of the page	124
Streaks or lines on printed image	125
Print speed is slow	125
Computer slows down when printing	126
Copy and scan troubleshooting	126
Copier or scanner does not respond	126
Scanner unit does not close	126
Poor copy or scanned image quality	126
Partial copies or scans of documents or photos	127
Scan was not successful	127
Scanning takes too long or freezes the computer	127
Cannot scan to a computer over a network	128
Fax troubleshooting	128
Fax troubleshooting checklist	128
Cannot send faxes	129
Cannot receive faxes	131
Cannot run the fax software	132
Fax error messages on the printer control panel	132
Memory card troubleshooting	134
Memory card troubleshooting checklist	135
Nothing happens when a memory card is inserted	135
Cannot print documents from a memory card or flash drive	135
Photos do not transfer from a memory card across a wireless network	136
Wireless troubleshooting	136
Wireless troubleshooting checklist	136
Resetting the wireless settings to factory defaults	137
Cannot print over wireless network	137
The Continue button is unavailable	141
Cannot print and there is a firewall on the computer	142
Wi-Fi indicator light is not lit	142
Wi-Fi indicator light is green but the printer does not print (Windows only)	143
Wi-Fi indicator light is still orange	144
Wi-Fi indicator light is blinking orange during installation	145
Wireless print server not installed	149
“Communication not available” message displays when printing wirelessly	149
Communication with printer lost when connected to Virtual Private Network (VPN)	151
Resolving intermittent wireless communications issues	152
Notices	155
Product information	155
Edition notice	155
UNITED STATES GOVERNMENT RIGHTS	156
Trademarks	156
Licensing notices	156
Federal Communications Commission (FCC) compliance information statement	156
Hinweis zum GS-Zeichen	157
Noise emission levels	157
Temperature information	158
Waste from Electrical and Electronic Equipment (WEEE) directive	158
Product disposal	158
Battery notice	158
ENERGY STAR	158
Power consumption	159
Product power consumption	159
Power Saver	159
Off mode	159
Total energy usage	159
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	160
European Community (EC) directives conformity	163
Regulatory notices for telecommunication terminal equipment	164
Notice to users of the US telephone network: FCC requirements	164
South Africa telecommunications notice	165
Notice to users of the Canadian telephone network	165
Notice to users of the New Zealand telephone network	166
Notice to Users in the European Union	167
Regulatory notices for wireless products	167
Exposure to radio frequency radiation	167
Notice to users in Brazil	167
Industry Canada (Canada)	168
Taiwan NCC RF notice statement	168
Notice to users in the European Union	169