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Lexmark S415 User's Guide - Page 145

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Troubleshooting 145 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED RESTART THE COMPUTER Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax troubleshooting checklist" on page 146 • "Cannot send faxes" on page 146 • "Cannot receive faxes" on page 147 • "Cannot run the fax software" on page 148 • "Fax error messages on the printer control panel" on page 149 For detailed descriptions of common terms and tasks, see the following: • "Setting up the printer to fax" on page 63 • "Faxing FAQ" on page 81

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	14
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	16
Using the printer control panel buttons and menus	17
Replacing the language sheet	17
Using the printer control panel	18
Changing the Sleep timeout	20
Saving paper and energy	20
Restoring factory default settings	21
Using the printer software	22
Minimum system requirements	22
Using the Windows printer software	22
Using the Macintosh printer software	24
Finding and installing optional software	25
Updating the printer software	26
Downloading PCL and PS drivers (Windows only)	26
Reinstalling the printer software	26
Uninstalling the printer software	26
Installing the printer software	27
Loading paper and original documents	28
Loading paper	28
Saving paper settings	31
Loading original documents on the scanner glass	32
Loading original documents into the ADF	32
Printing	33
Tips for printing	33
Printing basic documents	33
Printing a document	33
Collating printed copies	34
Changing the print order of pages	34
Printing multiple pages on one sheet	35
Printing on specialty media	36
Printing envelopes	36
Printing on labels	37
Printing on custom-size paper	38
Working with photos	38
Supported file types	38
Using a flash drive with the printer	39
Printing photos from a flash drive	39
Printing photos from a PictBridge-enabled digital camera	40
Printing on both sides of the paper (duplexing)	41
Printing on both sides of the paper (duplexing) automatically	41
Setting the duplex printing dry time	42
Managing print jobs	43
Finding the print queue for your printer	43
Setting your printer as the default printer	44
Changing the default printing mode	45
Pausing print jobs	45
Resuming print jobs	46
Canceling print jobs	46
Printing from a mobile device	47
What is LexPrint?	47
Supported printers	47
Copying	48
Tips for copying	48
Making copies	48
Copying an ID card	49
Enlarging or reducing images	49
Adjusting copy quality	49
Making a copy lighter or darker	50
Collating copies using the printer control panel	50
Placing separator sheets between copies	50
Copying multiple pages on one sheet	51
Placing an overlay message on each page	51
Removing the background of a copy	51
Making a two-sided (duplex) copy	52
Making a two-sided (duplex) copy automatically	52
Making a two-sided (duplex) copy manually	52
Canceling copy jobs	53
Scanning	54
Tips for scanning	54
Scanning to a local computer	54
Scanning to a network computer	55
Scanning to a flash drive or memory card	55
Scanning photos for editing	56
Scanning documents for editing	56
Scanning directly to e-mail using the printer software	57
Scanning to a PDF	58
Scanning FAQ	59
How can I improve the quality of a scan?	59
How do I scan in black and white?	59
Why am I being asked for a PIN?	59
Canceling scan jobs	59
E-mailing	60
Setting up the printer to e-mail	60
Setting up the e-mail function	60
Creating an e-mail contact list using the computer	60
Sending e-mail	61
Tips for e-mailing	61
Canceling an e-mail	62
Faxing	63
Setting up the printer to fax	63
Scenario 1: Standard telephone line	63
Scenario 2: Digital Subscriber Line (DSL)	66
Scenario 3: VoIP telephone service	67
Scenario 4: Digital telephone service through a cable provider	68
Scenario 5: Country- or region-specific setup	69
Entering your user information	73
Configuring the fax settings	74
Configuring fax settings using the printer control panel	74
Configuring fax settings using the fax software	75
Creating a contact list	76
Creating a contact list using the printer control panel	76
Creating a contact list using the fax software	77
Sending faxes	78
Tips for sending faxes	78
Sending faxes using the printer control panel	78
Sending faxes using the computer	79
Receiving faxes	79
Tips for receiving faxes	79
Receiving faxes automatically	80
Receiving faxes manually	80
Faxing FAQ	81
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	81
What is a splitter and what type of splitter should I use?	81
What is my fax number?	81
What is my dialing prefix?	82
When do I need to set Auto Answer to On?	82
How many rings should I set?	82
How do I set the distinctive ring for the printer?	82
How can I check the dial tone?	83
How do I adjust the speaker volume on the printer?	83
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	84
What settings work best with voice mail service?	84
How do I change the resolution of the documents that I fax?	84
How do I send a fax at a scheduled time?	84
How do I send a fax using a phone calling card?	85
How do I know that the fax was sent successfully?	85
How do I view the fax history of the printer?	85
How do I print a fax on both sides of the paper?	85
How do I forward a fax?	86
Can I block faxes?	86
Can I retrieve failed faxes?	86
Networking	87
Installing the printer on a wireless network	87
Wireless network compatibility	87
Supported network security options	87
Printing a network setup page	88
Information you will need to set up the printer on a wireless network	88
Information you will need during advanced wireless setup	89
Installing the printer on a wireless network	90
Installing the printer on other computers	91
Determining the printer status using the network indicator light	91
Special wireless installation instructions	92
Assigning a static IP address	93
Changing wireless settings after installation	93
Advanced wireless setup	94
Creating an ad hoc wireless network	94
Adding a printer to an existing ad hoc wireless network	96
Configuring the printer wirelessly using WPS (Windows only)	97
Configuring Wi-Fi Protected Setup manually	97
Use the Push Button Configuration (PBC) method	97
Use the Personal Identification Number (PIN) method	97
Switching between USB, Ethernet, and wireless connections (Windows only)	98
Switching between USB, Ethernet, and wireless connections (Macintosh only)	99
Sharing a printer in a Windows environment	101
Sharing a printer in a Macintosh environment	102
Configuring security	103
Configuring 802.1X Authentication	104
Networking FAQ	104
What is Wi-Fi Protected Setup?	104
Where do I find my WEP key or WPA/WPA2 passphrase?	105
What is an SSID?	105
Where do I find my SSID?	105
What is a network?	106
How do I find out what type of security my network is using?	106
How are home networks configured?	106
What is a USB cable?	108
Why do I need a USB cable?	108
How do I attach the USB cable?	108
How are infrastructure and ad hoc networks different?	109
Finding the signal strength	110
How can I improve wireless signal strength?	111
Move the printer closer to the access point	111
Remove obstacles between the access point and the printer	111
Remove sources of interference	111
Arrange the network to reduce signal absorption	111
How can I make sure my computer and printer are connected to the same wireless network?	112
Can I use my printer on a USB and a network connection at the same time?	113
What is a MAC address?	113
How do I find the MAC address?	114
What is an IP address?	114
What is TCP/IP?	115
How do I locate IP addresses?	115
How are IP addresses assigned?	115
What is a key index?	116
What is the difference between Guided and Advanced setup?	116
Maintaining the printer	117
Maintaining ink cartridges	117
Checking ink levels	117
Aligning the printhead	117
Cleaning the printhead nozzles	118
Cleaning the exterior of the printer	118
Cleaning the scanner glass	119
Moving the printer to another location	119
Troubleshooting	121
Before you troubleshoot	121
If Troubleshooting does not solve your problem	121
Setup troubleshooting	121
Incorrect language appears on the display	121
Change the language using the printer menus	121
Software did not install	122
Make sure that your computer meets the minimum system requirements	122
Temporarily disable security programs in Windows before installing the software	122
Check the USB connection	122
Reconnect the printer power supply	122
Print job does not print or is missing pages	122
Make sure the ink cartridges are inserted correctly	122
Select your printer from the Print dialog before sending the print job	123
Make sure the print job is not paused	123
Make sure your printer is set as the default printer	123
Reconnect the printer power supply	123
Remove and reconnect the USB cable connected to your printer	123
Check the USB connection	123
Remove and reinstall the printer software	123
Printer is printing blank pages	124
Reinstall the ink cartridges and deep clean and align the printhead	124
Printer is busy or does not respond	124
Make sure the printer is not in Sleep mode	124
Reconnect the printer power supply	124
Cannot delete documents from the print queue	125
Restart the computer and try again	125
Remove and reconnect the USB cable connected to your printer	125
Cannot print through USB	125
Check the USB connection	125
Make sure the USB port is enabled in Windows	125
Remove and reinstall the printer software	125
Understanding printer messages	126
Alignment Problem	126
Cannot Collate Job	126
Change to [Size] Paper	126
Change to [Size] [Type] Paper	126
Close Printer	127
Fax Memory Full	127
Ink Cartridge Error	127
Ink Cartridge Missing	127
Ink Cartridge Unsupported	128
Ink Low	128
Load [Size] Paper	128
Load [Size] [Type] Paper	128
Memory Device Error	128
Network [x] Software Error	128
Printer Memory Full	129
Printhead Cannot Move	129
Printhead Error	129
Printhead Missing	130
Printhead Unsupported	131
Printhead Warning	132
Replace Ink Cartridge	132
Scanned Document Too Long	133
Scanner Disabled	133
Short Paper	133
Standard Network Software Error	133
Unrecoverable Scan Error	133
USB Device Not Supported	133
USB Hub Not Supported	133
Jams and misfeeds troubleshooting	133
Paper jam in the printer	134
Paper jam in the exit tray	135
Paper jam in the paper support	136
Paper jam in the duplex unit	137
Paper jam in the ADF (select models only)	138
Paper or specialty media misfeeds	140
Check paper condition	140
Check paper loading	141
Remove each page as it is printed	141
Adjust the paper guides to fit the loaded paper	141
Print troubleshooting	141
Poor quality at the edges of the page	141
Check minimum print settings	141
Select the Borderless print feature	141
Streaks or lines on printed image	142
Check the ink levels	142
Select a higher print quality from the printer software	142
Make sure the ink cartridges are properly installed	142
Align the printhead	142
Clean or Deep Clean the printhead nozzles	142
Print speed is slow	142
Select a lower print quality from the printer software	142
Manually select a paper type that matches the type of paper you are using	142
Remove and reinstall the printer software	142
Maximize computer processing speed	142
Add memory to the computer	143
Computer slows down when printing	143
Check the USB connection between the printer and computer	143
Refresh your network connections	143
Close all applications not in use	143
Check your computer performance	143
Copy and scan troubleshooting	143
Copier or scanner does not respond	143
Set your printer as the default printer	143
Remove and reinstall the printer software	143
Scanner unit does not close	144
Poor copy or scanned image quality	144
Clean the scanner glass	144
Adjust the scan quality from the printer software	144
Review the tips for copying, scanning, and improving print quality	144
Use a clearer version of the original document or image	144
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	144
Partial copies or scans of documents or photos	144
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	144
Select a paper size that matches the loaded paper	144
Make sure the Original Size setting matches the size of the document you are scanning	144
Scan was not successful	144
Check the USB connection	144
Restart the computer	145
Scanning takes too long or freezes the computer	145
Close other software programs that are not being used	145
Restart the computer	145
Cannot scan to a computer over a network	145
Make sure the printer and the destination computer are connected to the same network	145
Make sure the printer software is installed on the destination computer	145
Fax troubleshooting	145
Fax troubleshooting checklist	146
Cannot send faxes	146
Make sure that you have registered your user information in the printer	146
Decrease the transmission speed of the fax modem	146
Enable error correction	147
Enable automatic fax conversion	147
Make sure that the Dial Prefix setting is correct	147
Cannot receive faxes	147
Make sure that you have configured the correct settings for your setup	147
Make sure that the printer is connected to an analog port	148
Make sure that the printer memory is not full	148
Make sure that Fax Forwarding is disabled	148
Increase the ringer volume	148
Make sure that you have the correct manual answer code	148
Cannot run the fax software	148
Make sure a fax driver is installed	148
Make sure the printer is connected to a telephone line	149
Fax error messages on the printer control panel	149
Network troubleshooting	151
The Continue button is unavailable	151
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	151
Make sure the printer is plugged in and turned on	151
Make sure the USB port on the computer is working	151
Make sure the USB cable is working	151
Make sure you are using the correct CD for your printer model	151
Reconnect the printer power supply	152
Run the installer again	152
Make sure your computer is able to acknowledge USB activity on the USB port	152
Cannot print and there is a firewall on the computer	152
Communication with printer lost when connected to Virtual Private Network (VPN)	153
Wireless troubleshooting	153
Wireless troubleshooting checklist	153
Cannot print over wireless network	154
Wireless print server not installed	157
“Communication not available” message appears when printing wirelessly	157
Resolving intermittent wireless communications issues	159
Notices	162
Product information	162
Edition notice	162
UNITED STATES GOVERNMENT RIGHTS	163
Trademarks	163
Federal Communications Commission (FCC) compliance information statement	163
Modular component notice	164
Licensing notices	164
Noise emission levels	164
Waste from Electrical and Electronic Equipment (WEEE) directive	165
Product disposal	165
Battery notice	165
Static sensitivity notice	165
ENERGY STAR	166
Temperature information	166
Power consumption	166
Product power consumption	166
Sleep Mode	166
Off mode	167
Total energy usage	167
European Community (EC) directives conformity	167
Notice to users of the US telephone network: FCC requirements	167
Notice to users of the Canadian telephone network	168
Notice to users of the New Zealand telephone network	169
South Africa telecommunications notice	170
Notice to Users in the European Union	170
Regulatory notices for wireless products	171
Exposure to radio frequency radiation	171
Industry Canada (Canada)	171
Notice to users in the European Union	172
Statement of Limited Warranty	174