Lowrance HOOK Reveal 9 TripleShot HOOK Reveal Series Operator Manual - Page 78

Software updates, Update software, Backing up your system data

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information from the settings file to assist in technical support enquiries. 1. Insert an empty memory card in the unit. 2. Open the About page of the System settings dialog 3. Select Support and then Create report 4. Follow the instructions 5. Save the report to the memory card. You can add screenshots and log files that will be attached to the report. There is a 20MB limit for the report attachments. If you call technical support first, you can enter an incident number to assist with tracking. Email the report from the memory card to support using a smart device or PC connected to the internet. Software updates Before initiating an update to the unit, be sure to back up any potentially valuable user data. Refer to "Backing up your system data" on page 78. Update software Ú Note: Do not download software updates to mapping cards. Use a non-mapping memory card with sufficient storage for software updates, or saving reports or files to it. Ú Note: Do not turn off the unit until the update is completed. 1. Download the software update from www.lowrance.com to a memory card inserted in a smart device or PC connected to the internet. 2. Power off your unit and then insert the card containing the software updates in your unit. 3. Power on your unit. A progress bar appears showing the software is being updated. Let the update complete, do not power off the unit. Do not remove the card until after the unit has restarted. Backing up your system data It is recommended to regularly copy user data and your system settings database as part of your back-up routine. 78 Maintenance | Hook Reveal Series Operator Manual

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information from the settings file to assist in technical support
enquiries.
1.
Insert an empty memory card in the unit.
2.
Open the About page of the System settings dialog
3.
Select Support and then Create report
4.
Follow the instructions
5.
Save the report to the memory card.
You can add screenshots and log files that will be attached to the
report. There is a 20MB limit for the report attachments. If you call
technical support first, you can enter an incident number to assist
with tracking.
Email the report from the memory card to support using a smart
device or PC connected to the internet.
Software updates
Before initiating an update to the unit, be sure to back up any
potentially valuable user data. Refer to
"Backing up your system data"
on
page 78.
Update software
Ú
Note:
Do not download software updates to mapping cards.
Use a non-mapping memory card with sufficient storage for
software updates, or saving reports or files to it.
Ú
Note:
Do not turn off the unit until the update is completed.
1.
Download the software update from www.lowrance.com to a
memory card inserted in a smart device or PC connected to the
internet.
2.
Power off your unit and then insert the card containing the
software updates in your unit.
3.
Power on your unit. A progress bar appears showing the
software is being updated. Let the update complete, do not
power off the unit. Do not remove the card until after the unit
has restarted.
Backing up your system data
It is recommended to regularly copy user data and your system
settings database as part of your back-up routine.
78
Maintenance
| Hook Reveal Series Operator Manual