Marantz UD5005 UD5005 User Manual - English - Page 57

Simple version Basic version ENGLISH Troubleshooting If a problem occurs, firstly check the following: 1. Are the connections correct? 2. Is the set being operated as described in the owner's manual? 3. Are other components operating properly? If this unit does not operate properly, check the items listed in the table below. If the problem continues there may be a malfunction. In this case, disconnect the power immediately and contact your retail outlet. GGeneralH Symptom Cause/Solution Power does not turn on. • Check if the power cord is properly connected. • Plug the power supply cord into the power outlet. • The safety protection device may be activated. Unplug the power cord once, and wait for 5-10 seconds and then plug it in again. Playback does not • Is there condensation inside the player or on the disc? (Let it sit for start even when 1 is 1 to 2 hours with the power off.) pressed, or starts but • When the disc is scratched or contaminated with fingerprints, the stops immediately. disc may not play correctly. Clean the disc or replace with a non- scratched disc. • Is the disc loaded upside-down? Load the disc properly, with the side to be played face down. • Is an unplayable disc loaded? • No disc is inserted. Insert a disc. No return to start-up • There may be an internal error. Set the power to standby, wait screen when a disc awhile, then turn the power back on. is removed. Buttons do not work or the unit stops responding. The camera angle does not switch. Playback does not start when a title is selected. I have forgotten the password for the rating level. • Operations may not be permitted by the disc. • The safety protection device may be activated. Unplug the power cord once, and wait for 5-10 seconds and then plug it in again. • Refer to the instructions of the disc. • If the multiple angles are not recorded in a BD-Video or DVD- Video, the camera angle cannot be switched. Also, multiple angles may only be recorded for specific scenes. • Playback may be prohibited by the viewing restriction setting. Check the "Ratings" setting on the GUI menu. • On the GUI menu, perform the "System Setup" - "Initialize" procedure. Page 5 5 5 2 48 7 45 7 5 13 5 - 20 35 34 GVideoH Symptom No picture appears. The picture is not displayed or is disrupted. The picture of a BDVideo or DVD-Video disc is in black and white. The picture freezes momentarily during playback. Subtitles are not displayed. Cause/Solution • Switch the TV's input setting to the external input connected to the player. • Is the Pure Direct function set to "Pure Direct 1" or "Pure Direct 2"? Set it to "Off". • Check the connection of the video/component video cable. • Is it set to "24p Output On" by pressing HDMI MODE on the remote control? If so, no video signals are output from the video and component video terminals during playback of certain discs. • Does the setting of resolution on the match the connected device's resolution. • Is the resolution is set according to the connected device by pressing RESOLUTION on the remote control? Make settings for resolution. • The video cable is not connected securely. Connecte the video cable securely. • The HDMI OUT connector is probably connected to a DVI IN connector of equipment. DVI connection does not support HDCP and the video is not output correctly. • The picture may be slightly disturbed right after fast-forwarding or reversing. This is not a malfunction. • Connect the unit's video/component video output either directly to the TV or to the TV via the AV receiver. Do not connect via a VCR, (video cassette recorder). Some discs include copy prohibit signals, and when such discs are played via a VCR the copy guard system may disrupt the picture. • Is a disc that is not compatible with the player or a disc with a different region number loaded? (This player supports region code "A" for BD-Video discs, "1" or "ALL" for DVD-Video discs.) • If a disc is scratched or contaminated with fingerprints, the disc may not play correctly. Clean the disc or replace with a nonscratched disc. • There may be a problem with the data recorded on the disc. • Subtitles cannot be displayed for BD-Video, DVD-Video or DivX® files that do not contain subtitles. • Is the subtitle setting "Off"? Use the disc menu or SUBTITLE to set the subtitles to display. Page 5 21 9, 10 22 22 22 9, 10, 11 11, 50 17 11 45 48 45 20 20 Advanced version Information 53