Motorola ic502 Sprint User Guide - Page 17
Getting Started, Determining If Your Phone Is Already Activated, Setting Up Service - sim card
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Setting Up Service Getting Started Determining If Your Phone Is Already Activated If you purchased your phone at a Sprint Store, it is probably ready to use. If you received your phone in the mail, it probably has been activated; all you need to do is unlock it. If your phone is not activated, please call 1-866-398-0455. Tip: You must be in an area covered by the Nationwide Sprint PCS Network and the Nextel National Network when you first power up and unlock your phone. Unlocking Your Phone To unlock your phone, follow these easy steps: 1. Press and hold e to turn the phone on. 2. Press Unlock (right softkey). Note: To select a softkey, press the button directly below the text appearing on the bottom left and right of your display screen. Softkey actions change according to screen. 3. Enter your four-digit lock code. Tip: If you can't recall your lock code, try using the last four digits of either your Social Security number or phone number. If neither of these works, call Nextel Customer Service. When you power up your phone the first time, it performs a series of security checks. For example, it verifies the phone is Nextel-approved and the correct SIM card is installed. If you don't pass the security checks, your phone displays messages and screen prompts showing what to do next. If you still encounter security messages, call Nextel Customer Service at 1-800-639-6111. Section 1A: Setting Up Service 3