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Netgear AC797 User Manual - Page 6

Troubleshooting, Appendix A Specifications

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AirCard 797 Mobile Hotspot Chapter 6 Troubleshooting View Alerts 75 SIM Not Installed 75 SIM Error - Check SIM 75 SIM Locked 75 Temperature-Related Alerts 76 Connection Alerts 76 Reset the Mobile Hotspot 78 Reset the Mobile Hotspot From the Mobile Hotspot 78 Reset the Mobile Hotspot From the Mobile Hotspot Web Page 78 Appendix A Specifications Battery Specifications 81 Display Specifications 82 Environmental Specifications 83 Mechanical Specifications 83 Mobile Band Specifications 83 Package Contents 83 Port Specifications 84 Security Specifications 84 WiFi Specifications 85 6

Section	Page
Contents	3
1. Get Started	7
Set Up Your Mobile Hotspot	8
Meet Your Mobile Hotspot	9
Control Your Device Using the Power Button	10
Sleep Mode	10
Status LED	11
Connect to the Internet	11
Recharge the Battery	12
Replace a SIM Card	12
Home Screen	13
Security Credentials	14
NETGEAR Mobile App for Smartphones and Tablets	15
Connect to the Mobile Hotspot With Tethering	15
Customize the Mobile Hotspot Settings	16
2. Use Your Mobile Hotspot	18
View New Messages From the Mobile Hotspot	19
View Messages From the Mobile Hotspot Web Page	20
Delete a Message From the Mobile Hotspot Web Page	20
View Alerts From the Mobile Hotspot Web Page	21
Manage Your Broadband Network Connection	22
View Mobile Broadband Network Status From the Mobile Hotspot Web Page	22
Turn Domestic Data On and Off From the Mobile Hotspot Web Page	22
Turn International Roaming On and Off From the Mobile Hotspot Web Page	23
Connect to Wi-Fi	23
Connect Using the Wi-Fi Password	24
Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page	24
Manage Wi-Fi	26
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page	26
Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web Page	27
Change Wi-Fi Settings From the Mobile Hotspot Web Page	28
Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web Page	31
Manage Wi-Fi Security	32
Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page	32
Change Wi-Fi Encryption Settings	34
3. Manage Security	37
Change the Mobile Hotspot Web Page Login Settings	38
Content Filter Levels	39
Set Up Content Filtering	39
Block Access to Websites	41
Allow Access to Websites	41
View, Block, or Unblock Connected Devices	42
View Connected Devices From the Mobile Hotspot Web Page	43
Block a Device From the Mobile Hotspot Web Page	44
Unblock a Device From the Mobile Hotspot Web Page	45
View a List of Blocked Devices From the Mobile Hotspot Web Page	45
Activate SIM Security	46
Enable Port Forwarding	46
Enable Port Filtering	48
4. Maintain Your Mobile Hotspot	49
Extend Battery Life	50
Adjust Wi-Fi Settings to Optimize Battery Life	50
Adjust Display Settings to Increase Battery Life	51
View Details About Your Mobile Hotspot	51
Back Up and Restore Mobile Hotspot Settings	52
Back Up Mobile Hotspot Settings Using the Web Page	53
Restore Mobile Hotspot Settings Using the Web Page	54
Restore Mobile Hotspot Settings Using the LCD Display	54
Configure Mobile Broadband	55
Enable IP Pass-Through Mode	55
Enable VPN Pass-Through	56
Configure APN Details	57
Add an APN for Another Network	57
Select an APN to Use	59
Remove an APN Entry	59
Enable DMZ	60
Set LAN Options	61
Update Mobile Hotspot Software and Firmware	62
Update in Response to an Alert	63
Update Software Downloaded Over the Air From the Mobile Hotspot Web Page	63
5. Frequently Asked Questions	65
Questions About Connecting and Disconnecting Devices and Accessing the Internet	66
What do I do if I can’t connect a device to the mobile hotspot?	66
What do I do if I can’t access the Internet?	66
How do I disconnect from the mobile broadband network?	67
How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?	67
What do I do if the No Signal icon displays?	67
Why can’t my device access the mobile hotspot web page when connected to a VPN?	67
Why can’t my mobile hotspot connect to a computer running Windows Vista?	67
What do I do if my mobile hotspot doesn’t connect to my service provider’s network?	68
Questions About the Mobile Hotspot Web Page	68
How do I go back to the mobile hotspot web page?	69
What do I do if I forget my admin login password?	69
General Questions	69
Why isn’t my battery charging?	69
Why is the Signal Strength indicator always low?	70
Why is the download or upload speed slow?	70
The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?	70
How do I find my computer’s IP address?	70
Find the IP address on a Windows 7, Windows Vista, or Windows XP device	70
Find the IP address on a Windows 8 device	71
Find the IP address on a Mac OS X device	71
Find the IP address on devices running other operating systems	71
How do I find a device’s MAC address?	71
Find the MAC address on a Windows 7, Vista , or XP device	71
Find the MAC address on a Windows 8 device or newer	72
Find the MAC address on a Mac OS X device	72
What do I do if the Wi-Fi network name doesn’t appear in the list of networks?	73
6. Troubleshooting	74
View Alerts	75
SIM Not Installed	75
SIM Error — Check SIM	75
SIM Locked	75
Temperature-Related Alerts	76
Connection Alerts	76
Reset the Mobile Hotspot	78
Reset the Mobile Hotspot From the Mobile Hotspot	78
Reset the Mobile Hotspot From the Mobile Hotspot Web Page	78
A. Specifications	80
Battery Specifications	81
Display Specifications	82
Environmental Specifications	83
Mechanical Specifications	83
Mobile Band Specifications	83
Package Contents	83
Port Specifications	84
Security Specifications	84