Netgear AC797 User Manual - Page 70

Why is the Signal Strength indicator always low?, Why is the download or upload speed slow?

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AirCard 797 Mobile Hotspot Why is the Signal Strength indicator always low? Your mobile hotspot's reception is poor. Try moving it to a location with a clear view of the sky (for example, near a window). Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G). • Check Wi-Fi interference by powering the mobile hotspot off and on to find a better Wi-Fi channel. • Change the Wi-Fi band from 2.4 GHz to 5 GHz. The LCD screen is not lit. How do I know if the mobile hotspot is still powered on? The LCD screen dims to save energy. The LED continues to blink slowly to indicate that the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly release the Power button. How do I find my computer's IP address? The steps for finding your computer's IP address depend on the operating system. If your device runs an operating system not listed here, see the appropriate operating system documentation. Find the IP address on a Windows 7, Windows Vista, or Windows XP device To find the IP address on a Windows 7, Windows Vista, or Windows XP device: 1. Open the command prompt window: a. Select Start > Run. b. Enter cmd or command and click the OK button. 2. At the command prompt, enter ipconfig and press Enter. 3. Write down the IP address for the entry that relates to the Wi-Fi network connection. The IP address might be listed under IPv4 Address or something similar. Frequently Asked Questions 70 User Manual

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Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot Wi-Fi devices. Review the following
possibilities:
•
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
•
Check Wi-Fi interference by powering the mobile hotspot off and on to find a better
Wi-Fi channel.
•
Change the Wi-Fi band from 2.4 GHz to 5 GHz.
The LCD screen is not lit. How do I know if the mobile
hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly
release the
Power
button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7, Windows Vista, or Windows XP
device
To find the IP address on a Windows 7, Windows Vista, or Windows XP device:
1.
Open the command prompt window:
a.
Select
Start > Run
.
b. Enter
cmd
or
command
and click the
OK
button.
2.
At the command prompt, enter
ipconfig
and press
Enter
.
3.
Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.
User Manual
70
Frequently Asked Questions
AirCard 797 Mobile Hotspot