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Netgear CBR40 User Manual - All MSOs - Page 91

Troubleshoot With the LEDs, Power LED Is Off, LEDs Never Turn Off, Internet LED Is Off

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Orbi WiFi System Troubleshoot With the LEDs You can use the LEDs on the front panel of the cable modem router for troubleshooting. Power LED Is Off • Make sure that the power adapter is securely connected to your cable modem router and securely connected to a working power outlet. • Check that you are using the power adapter that NETGEAR supplied for this product. • If the problem persists, contact technical support for help at LEDs Never Turn Off When the cable modem router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the cable modem router. If all LEDs are still lit one minute after power-up, do the following: • Cycle the power to see if the cable modem router recovers. • Press and hold the Reset button to return the cable modem router to its factory settings. For more information, see . If the error persists, a hardware problem might be the asue. Contact technical support at . Internet LED Is Off If the Internet LED is off and the cable modem router is connected to the cable television cable, try the following: • Make sure that the coaxial cable connections are secure at the cable modem router and at the wall jack. • Make sure that your cable Internet provider provisioned your cable Internet service. Your provider can verify that the signal quality is good enough for cable modem router service. • Remove any excessive splitters that are on your cable line. Troubleshoot the Cable Internet Connection When your cable modem router cannot access the Internet and your Internet LED is on, register the cable MAC address or device MAC address of your cable modem router with your cable Internet provider. Additionally, make sure that the cable modem router is specified as the TCP/IP gateway for your computer. If your computer obtains its information from the cable modem router by DHCP, reboot the computer and verify the gateway address. Troubleshooting 91

Section	Page
Contents	3
1. Hardware Setup	7
Orbi Cable Modem Router Model CBR40 Hardware Overview	8
Orbi Satellite Model RBS20 Hardware Overview	9
Orbi Cable Modem Router Model CBR40 LEDs	9
Orbi Satellite Model RBS20 LEDs	10
Labels	11
System Requirements	12
Install your Orbi Whole Home WiFi System	13
Set Up and Activate Using the NETGEAR Orbi App	13
Set Up and Activate Using the Orbi Cable Modem Router Web Interface	14
Set Up Using the Orbi Cable Modem Router Web Interface	14
Activate Your Internet Service	15
Perform a Speed Test	16
2. Connect to the Network and Access the Cable Modem Router	17
Connect to the Network	18
Wired Connection	18
WiFi Connection	18
WiFi Connection Using WPS	18
Types of Logins	19
Use a Web Browser to Access the Cable Modem Router	19
Automatic Internet Setup	19
Log In to Orbi Web Interface	20
3. Specify Your Internet Settings	22
View Modem Router Initialization	23
Manually Set Up the Internet Connection	23
Specify an IPv6 Internet Connection	24
Change the MTU Size	25
Specify the Cable Connection Starting Frequency	26
4. Control Access to the Internet	27
Set Up Parental Controls	28
Enable Circle With Disney	28
Enable Circle With Disney On Your Router	28
Enable Circle With Disney Using the Circle App	29
Enable Standard Parental Controls	30
Allow or Block Access to Your Network	30
Use Keywords to Block Internet Sites	31
Delete Keywords	33
Avoid Blocking on a Trusted Computer	33
Block Services From the Internet	34
Manage Network Access Control Lists	35
Schedule When to Block Internet Sites and Services	35
Set Up Security Event Email Notifications	36
5. Specify Network Settings	38
View or Change WAN Settings	39
Dynamic DNS	40
Set Up a New Dynamic DNS Account	40
Specify a DNS Account That You Already Created	41
Change the Dynamic DNS Settings	41
Set Up a Default DMZ Server	42
Change the Router’s Device Name	43
Change the LAN TCP/IP Settings	43
Use the Router as a DHCP Server	44
Disable the DHCP Server Feature in the Router	45
Manage Reserved LAN IP Addresses	46
Reserve an IP Address	46
Edit a Reserved IP Address	47
Delete a Reserved IP Address Entry	47
Custom Static Routes	48
Set Up a Static Route	48
Edit a Static Route	49
Delete a Static Route	50
Specify Basic WiFi Settings	50
Change the WiFi Password or Security Level	52
Set Up a Guest WiFi Network	52
View or Change Advanced WiFi Settings	53
Enable Router Mode	54
Generate a New Backhaul Password	54
Check Your Internet Bandwidth	55
Improve Network Connections With Universal Plug N Play	55
6. Manage Your Network	57
Update the Router and Satellite Firmware	58
Check for Firmware Updates	58
Manually Update Firmware	58
Manually Update Satellite Firmware	59
Manually Update the Cable Modem Router Firmware	60
Change the admin Password	60
Set Up Password Recovery	61
Recover the admin Password	61
View Router Status	62
Display Internet Port Statistics	63
Check the Internet Connection Status	63
View Satellite Status	64
View and Manage Logs of Router Activity	65
View Devices Connected to the Network	65
View Satellites Connected to the Network	66
Monitor Internet Traffic	67
Manage the Router Configuration File	68
Back Up Settings	68
Erase the Current Configuration Settings	68
Restore Configuration Settings	69
Set Up Remote Management	69
Use Remote Access	70
Remotely Access Your Router Using the NETGEAR Orbi App	71
7. Customize Internet Traffic Rules for Ports	72
Port Forwarding to a Local Server	73
Set Up Port Forwarding to a Local Server	73
Add a Custom Port Forwarding Service	74
Edit a Port Forwarding Service	74
Delete a Port Forwarding Entry	75
Application Example: Make a Local Web Server Public	76
How the Router Implements the Port Forwarding Rule	76
Port Triggering	76
Add a Port Triggering Service	77
Enable Port Triggering	78
Application Example: Port Triggering for Internet Relay Chat	78
8. Use VPN to Access Your Network	80
Set Up a VPN Connection	81
Specify VPN Service in the Router	81
Install OpenVPN Software	82
Install OpenVPN Software on Your Windows Computer	82
Install OpenVPN Software on Your Mac Computer	84
Install OpenVPN Software on an iOS Device	85
Install OpenVPN Software on an Android Device	86
Use a VPN Tunnel on Your Windows Computer	86
Use VPN to Access Your Internet Service at Home	88
Set Up VPN Client Internet Access in the Router	88
Block VPN Client Internet Access in the Router	89
Use a VPN Tunnel to Access Your Internet Service at Home	89
9. Troubleshooting	90
Troubleshoot With the LEDs	91
Power LED Is Off	91
LEDs Never Turn Off	91
Internet LED Is Off	91
Troubleshoot the Cable Internet Connection	91
Cannot Log In to the Cable Modem Router	92
Changes Not Saved	92
WiFi Connectivity	93
Troubleshoot Your Network Using the Ping Utility	93
Test the LAN Path to Your Cable Modem Router	94
Test the Path From Your Computer to a Remote Device	94
10. Supplemental Information	96
Factory Settings	97
Factory Settings for Orbi Cable Modem Router	97
Factory Settings for Orbi Satellite Model RBS20	98
Technical Specifications	99
Technical Specifications for Orbi Cable Modem Router	99

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Troubleshoot With the LEDs

You can use the LEDs on the front panel of the cable modem router for troubleshooting.

Power LED Is Off

•

Make sure that the power adapter is securely connected to your cable modem router and securely

connected to a working power outlet.

•

Check that you are using the power adapter that NETGEAR supplied for this product.

•

If the problem persists, contact technical support for help at

LEDs Never Turn Off

When the cable modem router is turned on, the LEDs light for about 10 seconds and then turn off. If all the

LEDs stay on, this indicates a fault within the cable modem router.

If all LEDs are still lit one minute after power-up, do the following:

•

Cycle the power to see if the cable modem router recovers.

•

Press and hold the Reset button to return the cable modem router to its factory settings. For more

information, see .

If the error persists, a hardware problem might be the asue. Contact technical support at

Internet LED Is Off

If the Internet LED is off and the cable modem router is connected to the cable television cable, try the

following:

•

Make sure that the coaxial cable connections are secure at the cable modem router and at the wall jack.

•

Make sure that your cable Internet provider provisioned your cable Internet service.Your provider can

verify that the signal quality is good enough for cable modem router service.

•

Remove any excessive splitters that are on your cable line.

Troubleshoot the Cable Internet Connection

When your cable modem router cannot access the Internet and your Internet LED is on, register the cable

MAC address or device MAC address of your cable modem router with your cable Internet provider.

Additionally, make sure that the cable modem router is specified as the TCP/IP gateway for your computer.

If your computer obtains its information from the cable modem router by DHCP, reboot the computer and

verify the gateway address.

Troubleshooting

Orbi WiFi System