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Cannot Log In to the Cable Modem Router, Changes Not Saved, Troubleshooting, Orbi WiFi System

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Orbi WiFi System Cannot Log In to the Cable Modem Router If you are unable to log in to the cable modem router from a computer or mobile device on your local network, check the following: 1. Make sure that you are connected to the cable modem router's wired or WiFi network. • For a wired Ethernet connection, make sure that the Ethernet connection is secure and the cable modem router is powered on (its Power LED is lit). • For a WiFi connection, make sure that you selected the correct network. If you cannot find the WiFi network, make sure that the cable modem router is powered on (its Power LED is lit). If the cable modem router is powered on, it is possible that someone turned off the SSID broadcast or turned off the WiFi radios. 2. If you are connected to the cable modem router network, but the web browser does not display the login window, check the following: • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. 3. If the browser displays the login window, but you cannot access the cable modem router, make sure that you are using the correct login information. The user name is admin, and the default password is password. Both are case-sensitive. Make sure that Caps Lock is off when you enter this information. 4. If you customized advanced home network settings such as the IP address scheme, check the following: • Make sure that the IP address of your computer is on the same subnet as the cable modem router. If you are using the recommended addressing scheme, your computer's address is in the range of 192.168.0.2 to 192.168.0.254. • If your computer's IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the cable modem router, and reboot your computer. • If your cable modem router's IP address was changed and you do not know the current IP address, clear the cable modem router's configuration to factory defaults. This sets the cable modem router's IP address to 192.168.0.1. Changes Not Saved If the cable modem router does not save the changes you that make in the cable modem router interface, check the following: Troubleshooting 92

Section	Page
Contents	3
1. Hardware Setup	7
Orbi Cable Modem Router Model CBR40 Hardware Overview	8
Orbi Satellite Model RBS20 Hardware Overview	9
Orbi Cable Modem Router Model CBR40 LEDs	9
Orbi Satellite Model RBS20 LEDs	10
Labels	11
System Requirements	12
Install your Orbi Whole Home WiFi System	13
Set Up and Activate Using the NETGEAR Orbi App	13
Set Up and Activate Using the Orbi Cable Modem Router Web Interface	14
Set Up Using the Orbi Cable Modem Router Web Interface	14
Activate Your Internet Service	15
Perform a Speed Test	16
2. Connect to the Network and Access the Cable Modem Router	17
Connect to the Network	18
Wired Connection	18
WiFi Connection	18
WiFi Connection Using WPS	18
Types of Logins	19
Use a Web Browser to Access the Cable Modem Router	19
Automatic Internet Setup	19
Log In to Orbi Web Interface	20
3. Specify Your Internet Settings	22
View Modem Router Initialization	23
Manually Set Up the Internet Connection	23
Specify an IPv6 Internet Connection	24
Change the MTU Size	25
Specify the Cable Connection Starting Frequency	26
4. Control Access to the Internet	27
Set Up Parental Controls	28
Enable Circle With Disney	28
Enable Circle With Disney On Your Router	28
Enable Circle With Disney Using the Circle App	29
Enable Standard Parental Controls	30
Allow or Block Access to Your Network	30
Use Keywords to Block Internet Sites	31
Delete Keywords	33
Avoid Blocking on a Trusted Computer	33
Block Services From the Internet	34
Manage Network Access Control Lists	35
Schedule When to Block Internet Sites and Services	35
Set Up Security Event Email Notifications	36
5. Specify Network Settings	38
View or Change WAN Settings	39
Dynamic DNS	40
Set Up a New Dynamic DNS Account	40
Specify a DNS Account That You Already Created	41
Change the Dynamic DNS Settings	41
Set Up a Default DMZ Server	42
Change the Router’s Device Name	43
Change the LAN TCP/IP Settings	43
Use the Router as a DHCP Server	44
Disable the DHCP Server Feature in the Router	45
Manage Reserved LAN IP Addresses	46
Reserve an IP Address	46
Edit a Reserved IP Address	47
Delete a Reserved IP Address Entry	47
Custom Static Routes	48
Set Up a Static Route	48
Edit a Static Route	49
Delete a Static Route	50
Specify Basic WiFi Settings	50
Change the WiFi Password or Security Level	52
Set Up a Guest WiFi Network	52
View or Change Advanced WiFi Settings	53
Enable Router Mode	54
Generate a New Backhaul Password	54
Check Your Internet Bandwidth	55
Improve Network Connections With Universal Plug N Play	55
6. Manage Your Network	57
Update the Router and Satellite Firmware	58
Check for Firmware Updates	58
Manually Update Firmware	58
Manually Update Satellite Firmware	59
Manually Update the Cable Modem Router Firmware	60
Change the admin Password	60
Set Up Password Recovery	61
Recover the admin Password	61
View Router Status	62
Display Internet Port Statistics	63
Check the Internet Connection Status	63
View Satellite Status	64
View and Manage Logs of Router Activity	65
View Devices Connected to the Network	65
View Satellites Connected to the Network	66
Monitor Internet Traffic	67
Manage the Router Configuration File	68
Back Up Settings	68
Erase the Current Configuration Settings	68
Restore Configuration Settings	69
Set Up Remote Management	69
Use Remote Access	70
Remotely Access Your Router Using the NETGEAR Orbi App	71
7. Customize Internet Traffic Rules for Ports	72
Port Forwarding to a Local Server	73
Set Up Port Forwarding to a Local Server	73
Add a Custom Port Forwarding Service	74
Edit a Port Forwarding Service	74
Delete a Port Forwarding Entry	75
Application Example: Make a Local Web Server Public	76
How the Router Implements the Port Forwarding Rule	76
Port Triggering	76
Add a Port Triggering Service	77
Enable Port Triggering	78
Application Example: Port Triggering for Internet Relay Chat	78
8. Use VPN to Access Your Network	80
Set Up a VPN Connection	81
Specify VPN Service in the Router	81
Install OpenVPN Software	82
Install OpenVPN Software on Your Windows Computer	82
Install OpenVPN Software on Your Mac Computer	84
Install OpenVPN Software on an iOS Device	85
Install OpenVPN Software on an Android Device	86
Use a VPN Tunnel on Your Windows Computer	86
Use VPN to Access Your Internet Service at Home	88
Set Up VPN Client Internet Access in the Router	88
Block VPN Client Internet Access in the Router	89
Use a VPN Tunnel to Access Your Internet Service at Home	89
9. Troubleshooting	90
Troubleshoot With the LEDs	91
Power LED Is Off	91
LEDs Never Turn Off	91
Internet LED Is Off	91
Troubleshoot the Cable Internet Connection	91
Cannot Log In to the Cable Modem Router	92
Changes Not Saved	92
WiFi Connectivity	93
Troubleshoot Your Network Using the Ping Utility	93
Test the LAN Path to Your Cable Modem Router	94
Test the Path From Your Computer to a Remote Device	94
10. Supplemental Information	96
Factory Settings	97
Factory Settings for Orbi Cable Modem Router	97
Factory Settings for Orbi Satellite Model RBS20	98
Technical Specifications	99
Technical Specifications for Orbi Cable Modem Router	99

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Cannot Log In to the Cable Modem Router

If you are unable to log in to the cable modem router from a computer or mobile device on your local network,

check the following:

Make sure that you are connected to the cable modem router’s wired or WiFi network.

•

For a wired Ethernet connection, make sure that the Ethernet connection is secure and the cable

modem router is powered on (its Power LED is lit).

•

For a WiFi connection, make sure that you selected the correct network. If you cannot find the WiFi

network, make sure that the cable modem router is powered on (its Power LED is lit). If the cable

modem router is powered on, it is possible that someone turned off the SSID broadcast or turned

off the WiFi radios.

If you are connected to the cable modem router network, but the web browser does not display the login

window, check the following:

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet

Explorer, click the

Refresh

button to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

If the browser displays the login window, but you cannot access the cable modem router, make sure

that you are using the correct login information.

The user name is

admin

, and the default password is

password

. Both are case-sensitive. Make sure

that Caps Lock is off when you enter this information.

If you customized advanced home network settings such as the IP address scheme, check the following:

•

Make sure that the IP address of your computer is on the same subnet as the cable modem router.

If you are using the recommended addressing scheme, your computer’s address is in the range of

192.168.0.2 to 192.168.0.254.

•

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS

generate and assign an IP address if the computer cannot reach a DHCP server. These

autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check

the connection from the computer to the cable modem router, and reboot your computer.

•

If your cable modem router’s IP address was changed and you do not know the current IP address,

clear the cable modem router’s configuration to factory defaults.This sets the cable modem router’s

IP address to 192.168.0.1.

Changes Not Saved

If the cable modem router does not save the changes you that make in the cable modem router interface,

check the following:

Troubleshooting

Orbi WiFi System