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Netgear CBR40 User Manual - All MSOs - Page 94

Test the LAN Path to Your Cable Modem Router, Test the Path From Your Computer to a Remote Device

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Orbi WiFi System Test the LAN Path to Your Cable Modem Router You can ping the cable modem router from your computer to verify that the LAN path to your cable modem router is set up correctly. To ping the cable modem router from a Windows-based computer: 1. From the Windows toolbar, click Start and select Run. 2. In the field provided, type ping followed by the IP address of the cable modem router, as in this example: ping www.orbilogn.com 3. Click the OK button. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices. If your cable modem router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and cable modem router. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your cable modem router and your computer are correct and that the addresses are on the same subnet. Test the Path From Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type: ping -n 10 where is the IP address of a remote device such as your ISP DNS server. If the path is functioning correctly, messages like those shown in Test the LAN Path to Your Cable Modem Router on page 94 display. If you do not receive replies, check the following: Troubleshooting 94

Section	Page
Contents	3
1. Hardware Setup	7
Orbi Cable Modem Router Model CBR40 Hardware Overview	8
Orbi Satellite Model RBS20 Hardware Overview	9
Orbi Cable Modem Router Model CBR40 LEDs	9
Orbi Satellite Model RBS20 LEDs	10
Labels	11
System Requirements	12
Install your Orbi Whole Home WiFi System	13
Set Up and Activate Using the NETGEAR Orbi App	13
Set Up and Activate Using the Orbi Cable Modem Router Web Interface	14
Set Up Using the Orbi Cable Modem Router Web Interface	14
Activate Your Internet Service	15
Perform a Speed Test	16
2. Connect to the Network and Access the Cable Modem Router	17
Connect to the Network	18
Wired Connection	18
WiFi Connection	18
WiFi Connection Using WPS	18
Types of Logins	19
Use a Web Browser to Access the Cable Modem Router	19
Automatic Internet Setup	19
Log In to Orbi Web Interface	20
3. Specify Your Internet Settings	22
View Modem Router Initialization	23
Manually Set Up the Internet Connection	23
Specify an IPv6 Internet Connection	24
Change the MTU Size	25
Specify the Cable Connection Starting Frequency	26
4. Control Access to the Internet	27
Set Up Parental Controls	28
Enable Circle With Disney	28
Enable Circle With Disney On Your Router	28
Enable Circle With Disney Using the Circle App	29
Enable Standard Parental Controls	30
Allow or Block Access to Your Network	30
Use Keywords to Block Internet Sites	31
Delete Keywords	33
Avoid Blocking on a Trusted Computer	33
Block Services From the Internet	34
Manage Network Access Control Lists	35
Schedule When to Block Internet Sites and Services	35
Set Up Security Event Email Notifications	36
5. Specify Network Settings	38
View or Change WAN Settings	39
Dynamic DNS	40
Set Up a New Dynamic DNS Account	40
Specify a DNS Account That You Already Created	41
Change the Dynamic DNS Settings	41
Set Up a Default DMZ Server	42
Change the Router’s Device Name	43
Change the LAN TCP/IP Settings	43
Use the Router as a DHCP Server	44
Disable the DHCP Server Feature in the Router	45
Manage Reserved LAN IP Addresses	46
Reserve an IP Address	46
Edit a Reserved IP Address	47
Delete a Reserved IP Address Entry	47
Custom Static Routes	48
Set Up a Static Route	48
Edit a Static Route	49
Delete a Static Route	50
Specify Basic WiFi Settings	50
Change the WiFi Password or Security Level	52
Set Up a Guest WiFi Network	52
View or Change Advanced WiFi Settings	53
Enable Router Mode	54
Generate a New Backhaul Password	54
Check Your Internet Bandwidth	55
Improve Network Connections With Universal Plug N Play	55
6. Manage Your Network	57
Update the Router and Satellite Firmware	58
Check for Firmware Updates	58
Manually Update Firmware	58
Manually Update Satellite Firmware	59
Manually Update the Cable Modem Router Firmware	60
Change the admin Password	60
Set Up Password Recovery	61
Recover the admin Password	61
View Router Status	62
Display Internet Port Statistics	63
Check the Internet Connection Status	63
View Satellite Status	64
View and Manage Logs of Router Activity	65
View Devices Connected to the Network	65
View Satellites Connected to the Network	66
Monitor Internet Traffic	67
Manage the Router Configuration File	68
Back Up Settings	68
Erase the Current Configuration Settings	68
Restore Configuration Settings	69
Set Up Remote Management	69
Use Remote Access	70
Remotely Access Your Router Using the NETGEAR Orbi App	71
7. Customize Internet Traffic Rules for Ports	72
Port Forwarding to a Local Server	73
Set Up Port Forwarding to a Local Server	73
Add a Custom Port Forwarding Service	74
Edit a Port Forwarding Service	74
Delete a Port Forwarding Entry	75
Application Example: Make a Local Web Server Public	76
How the Router Implements the Port Forwarding Rule	76
Port Triggering	76
Add a Port Triggering Service	77
Enable Port Triggering	78
Application Example: Port Triggering for Internet Relay Chat	78
8. Use VPN to Access Your Network	80
Set Up a VPN Connection	81
Specify VPN Service in the Router	81
Install OpenVPN Software	82
Install OpenVPN Software on Your Windows Computer	82
Install OpenVPN Software on Your Mac Computer	84
Install OpenVPN Software on an iOS Device	85
Install OpenVPN Software on an Android Device	86
Use a VPN Tunnel on Your Windows Computer	86
Use VPN to Access Your Internet Service at Home	88
Set Up VPN Client Internet Access in the Router	88
Block VPN Client Internet Access in the Router	89
Use a VPN Tunnel to Access Your Internet Service at Home	89
9. Troubleshooting	90
Troubleshoot With the LEDs	91
Power LED Is Off	91
LEDs Never Turn Off	91
Internet LED Is Off	91
Troubleshoot the Cable Internet Connection	91
Cannot Log In to the Cable Modem Router	92
Changes Not Saved	92
WiFi Connectivity	93
Troubleshoot Your Network Using the Ping Utility	93
Test the LAN Path to Your Cable Modem Router	94
Test the Path From Your Computer to a Remote Device	94
10. Supplemental Information	96
Factory Settings	97
Factory Settings for Orbi Cable Modem Router	97
Factory Settings for Orbi Satellite Model RBS20	98
Technical Specifications	99
Technical Specifications for Orbi Cable Modem Router	99

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Test the LAN Path to Your Cable Modem Router

You can ping the cable modem router from your computer to verify that the LAN path to your cable modem

router is set up correctly.

To ping the cable modem router from a Windows-based computer:

From the Windows toolbar, click

Start

and select

Run

In the field provided, type

ping

followed by the IP address of the cable modem router, as in this example:

ping www.orbilogn.com

Click the

button.

You should see a message like this one:

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might be experiencing one of the following problems:

•

Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you

are connected.

Check that the appropriate LEDs are on for your network devices. If your cable modem router and

computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the

switch ports that are connected to your computer and cable modem router.

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured

on your computer.

Verify that the IP address for your cable modem router and your computer are correct and that the

addresses are on the same subnet.

Test the Path From Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

From the Windows toolbar, click the

Start

button and select

Run

In the Windows Run window, type:

ping -n 10

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages like those shown in

Test the LAN Path to Your Cable

Modem Router

on page 94 display.

If you do not receive replies, check the following:

Troubleshooting

Orbi WiFi System