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Netgear R6230 User Manual - Page 126

Troubleshooting

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Troubleshooting 14 This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: • Quick Tips • Troubleshoot With the LEDs • You Cannot Log In to the Router • You Cannot Access the Internet • Troubleshoot Internet Browsing • Changes Are Not Saved • Troubleshoot WiFi Connectivity • Troubleshoot Your Network Using the Ping Utility • Troubleshoot 404 Error Message When Trying to Log In to Plex Account 126

Section	Page
Contents	3
1. Hardware Overview	8
Unpack Your Router	9
LED Descriptions	10
Ports, Buttons, and Connectors on the Back Panel	11
Router Label	12
Position the Router	12
Cable Your Router	13
2. Connect to the Network and Access the Router	15
Connect to the Network	16
Wired Connection	16
WiFi Connection	16
WiFi Connection Using WPS	16
Types of Logins	17
Use a Web Browser to Access the Router	17
Automatic Internet Setup	17
Log In to the Router	18
Install the Router With the NETGEAR Up App	19
Change the Language	19
Access the Router With the NETGEAR genie App	19
3. Specify Your Internet Settings	21
Use the Internet Setup Wizard	22
Manually Set Up the Internet Connection	22
Specify an Internet Connection Without a Login	22
Specify an Internet Connection That Uses a Login	23
Specify IPv6 Internet Connections	24
Requirements for Entering IPv6 Addresses	25
Use Auto Detect for an IPv6 Internet Connection	25
Use Auto Config for an IPv6 Internet Connection	26
Set Up an IPv6 6to4 Tunnel Internet Connection	27
Set Up an IPv6 Pass Through Internet Connection	29
Set Up an IPv6 Fixed Internet Connection	29
Set Up an IPv6 DHCP Internet Connection	30
Set Up an IPv6 PPPoE Internet Connection	31
Change the MTU Size	33
Set Up a Bridge for a VLAN Tag Group	34
4. Optimize Internet Streaming With QoS	36
Turn On Internet Access QoS	37
Add QoS Rules by Service	37
Edit a QoS Rule	38
Delete a QoS Rule	39
Delete All QoS Rule	39
Improve Network Connections With Universal Plug and Play	40
Wi-Fi Multimedia Quality of Service	41
5. Share USB Storage Devices Attached to the Router	42
USB Device Requirements	43
Connect a USB Storage Device to the Router	43
Access a Storage Device Connected to the Router From a Windows Computer	44
Map a USB Device to a Windows Network Drive	44
Access a Storage Device That Is Connected to the Router From a Mac	45
Back Up Windows Computers With ReadySHARE Vault	45
Back Up Mac Computers With Time Machine	46
Set Up a USB Hard Drive on a Mac	46
Prepare to Back Up a Large Amount of Data	46
Use Time Machine to Back Up Onto a USB Hard Disk	47
Use FTP Within the Network	48
View or Change Network Folders on a Storage Device	49
Add a Network Folder on a USB Storage Device	49
Edit a Network Folder on a USB Storage Device	50
Approve USB Storage Device	51
Safely Remove a USB Storage Device	51
6. Use Dynamic DNS to Access USB Storage Devices Through the Internet	53
Set Up and Manage Dynamic DNS	54
Set Up FTP Access Through the Internet	54
Your Personal FTP Server	55
Set Up Your Personal FTP Server	55
Set Up a New Dynamic DNS Account	55
Specify a DNS Account That You Already Created	56
Change the Dynamic DNS Settings	57
Access USB Storage Devices Through the Internet	58
7. Use the Router as a Media Server	59
Specify ReadyDLNA Media Server Settings	60
Play Music From a Storage Device With iTunes Server	60
Set Up the Router’s iTunes Server With iTunes	61
Set Up the Router’s iTunes Server With the Remote App	62
8. Control Access to the Internet	63
Set Up Parental Controls	64
Allow or Block Access to Your Network	64
Use Keywords to Block Internet Sites	65
Block Services From the Internet	67
Delete Keywords From the Blocked List	68
Avoid Blocking on a Trusted Computer	68
Manage Network Access Control Lists	69
Schedule When to Block Internet Sites and Services	69
Set Up Security Event Email Notifications	70
9. Share a USB Printer	72
Install the Printer Driver and Cable the Printer	73
Download the ReadySHARE Printer Utility	73
Install the ReadySHARE Printer Utility	73
Print Using the NETGEAR USB Control Center	74
10. Manage Your Network	75
Update the Router Firmware	76
Check for New Firmware and Update the Router	76
Manually Upload Firmware to the Router	76
Change the admin Password	77
Enable admin Password Recovery	78
Recover the admin Password	78
View Router Status	79
Display Internet Port Statistics	79
Check the Internet Connection Status	80
View and Manage Logs of Router Activity	81
View Devices Currently on the Network	82
Monitor Internet Traffic	82
Manage the Router Configuration File	83
Back Up Settings	84
Erase the Current Configuration Settings	84
Restore Configuration Settings	85
Remote Access	85
Set Up Remote Management	85
Use Remote Access	86
Remotely Access Your Router Using the genie App	86
11. Network Settings	88
View or Change WAN Settings	89
Set Up a Default DMZ Server	90
Change the Router’s Device Name	90
Change the LAN TCP/IP Settings	91
Specify the IP Addresses That the Router Assigns	92
Disable the DHCP Server Feature in the Router	93
Manage Reserved LAN IP Addresses	94
Reserve an IP Address	94
Edit a Reserved IP Address	95
Delete a Reserved IP Address Entry	95
Use the WPS Wizard for WiFi Connections	96
Specify Basic WiFi Settings	96
Change the WiFi Mbps Settings	98
Change the WiFi Password or Security Level	98
Set Up a Guest WiFi Network	99
Control the WiFi Radios	100
Use the WiFi On/Off Button	100
Enable or Disable the WiFi Radios	100
Set Up a WiFi Schedule	101
Specify WPS Settings	101
Use the Router as a WiFi Access Point	102
Custom Static Routes	103
Set Up a Static Route	103
Edit a Static Route	104
Delete a Static Route	105
12. Use VPN to Access Your Network	106
Set Up a VPN Connection	107
Specify VPN Service in the Router	107
Install OpenVPN Software	108
Install OpenVPN Software on Your Windows Computer	108
Install OpenVPN Software on Your Mac Computer	111
Install OpenVPN Software on an iOS Device	111
Install OpenVPN Software on an Android Device	112
Use a VPN Tunnel on Your Windows Computer	113
Use VPN to Access the Router’s USB Device and Media	114
Use VPN to Access Your Internet Service at Home	115
Set Up VPN Client Internet Access in the Router	115
Block VPN Client Internet Access in the Router	116
Use a VPN Tunnel to Access Your Internet Service at Home	116
13. Customize Internet Traffic Rules for Ports	118
Port Forwarding to a Local Server	119
Set Up Port Forwarding to a Local Server	119
Add a Custom Port Forwarding Service	120
Edit a Port Forwarding Service	120
Delete a Port Forwarding Entry	121
Application Example: Make a Local Web Server Public	121
How the Router Implements the Port Forwarding Rule	122
Port Triggering	122
Add a Port Triggering Service	123
Enable Port Triggering	124
Application Example: Port Triggering for Internet Relay Chat	124
14. Troubleshooting	126
Quick Tips	127
Sequence to Restart Your Network	127
Check Ethernet Cable Connections	127
WiFi Settings	127
Network Settings	127
Troubleshoot With the LEDs	127
Standard LED Behavior When the Router Is Powered On	128
Power LED Is Off or Blinking	128
LEDs Never Turn Off	128
Internet or Ethernet Port LEDs Are Off	128
WiFi LED Is Off	129
You Cannot Log In to the Router	129
You Cannot Access the Internet	129
Troubleshoot Internet Browsing	131
Changes Are Not Saved	131
Troubleshoot WiFi Connectivity	131
Troubleshoot Your Network Using the Ping Utility	132
Test the LAN Path to Your Router	132
Test the Path From Your Computer to a Remote Device	133
Troubleshoot 404 Error Message When Trying to Log In to Plex Account	133
15. Supplemental Information	134
Factory Settings	135