Netgear WNDA3100v1 WNDA3100 Reference Manual - Page 51

Chapter 4 Troubleshooting This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N USB Adapter WNDA3100. For information about connecting to wireless networks and the Internet, see "Basic Setup" in Chapter 1. Troubleshooting Tips Use the following information to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 4-1. Troubleshooting Tips Problem Action The LED is not lit. The LED blinks, but the WNDA3100 is not connected to an access point. I cannot connect to an access point. The access point is available, and there is good signal strength. The WNDA3100 is not connected to the USB port correctly or the WNDA3100 software is not loaded. • Remove and reinsert the WNDA3100. • Check the Windows device manager to see if the WNDA3100 is recognized and enabled. Reload the WNDA3100 software, if necessary. • Try to install the WNDA3100 in a different USB slot on your system if one is available. The WNDA3100 is trying to connect to an access point, but cannot connect. • The access point might not be powered on. • The access point and the WNDA3100 are not configured with the same wireless parameters. Check the SSID and wireless security settings. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WNDA3100 is still connected to the previous access point, and you cannot change to the WPA-PSK access point. • If the access point is WEP protected (either 64- or 128- bit encryption), you are prompted to enter the WEP encryption security information. 4-1 v1.0, December 2007