Nokia Lumia 820 User Guide - Page 97

Help and support - factory reset

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Help and support When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check. • Troubleshooting info • Discussions • News on apps and downloads • Software update info • Further details about features and technologies, and the compatibility of devices and accessories For support videos, go to www.youtube.com/NokiaSupportVideos. If your phone isn't responding Do the following: • Switch the phone off, and remove the battery. After about a minute, put the battery back in, and switch the phone on. • Update your phone software. • Reset your phone. This restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe left, and tap Settings > about > reset your phone. If your issue remains unsolved, contact your network service provider or Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#. © 2012 Nokia. All rights reserved. 97

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Help and support
When you want to learn more about your phone, or if you're unsure how your phone should work,
there are several support channels for you to check.
•
Troubleshooting info
•
Discussions
•
News on apps and downloads
•
Software update info
•
Further details about features and technologies, and the compatibility of devices and
accessories
For support videos, go to
www.youtube.com/NokiaSupportVideos
.
If your phone isn't responding
Do the following:
•
Switch the phone off, and remove the battery. After about a minute, put the battery back in, and
switch the phone on.
•
Update your phone software.
•
Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings
>
about
>
reset your phone
.
If your issue remains unsolved, contact your network service provider or Nokia for repair options.
Before sending your phone for repair, always back up your data, as all personal data in your phone
may be deleted.
Tip:
If you need to identify your phone, to view the unique IMEI number of the phone, dial
*#06#
.
© 2012 Nokia. All rights reserved.
97