Oki C941dn C911dn/C931dn/C941dn Troubleshooting Guide - Page 35

When some other message appears zzWhen some other message appears Troubleshooting Other messages and error codes, cause of errors and their resolutions, and status of the 1 lamp are described below. Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the operation panel will show the solution procedure, and you can easily solve the problem according to the guidance. For details, refer to "Operating the Help screen"(P.13). Memo zz Meanings of the symbols used in the error messages are as follows. --[COLOR]/[MENUCOLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White*, and Clear* will be displayed. 2 *: White and Clear will appear only for C941/ES9541dn. Maintenance --[TRAY]; Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will be displayed. --[COVER]: Either front cover, Tray 1 side cover to Tray 5 side cover (Tray 2 side cover to Tray 5 side cover will be displayed when the option of additional tray units is mounted.), or output unit cover will be displayed. --[CODE]: Detailed information of the error will be displayed. Index Index Message displayed on the liquid crystal panel Number [ERRCODE]: Error Power Off/On If the same error appears, then contact the customer service center. Japanese [COLOR] Image "a" column Drum Not Installed Please see HELP for details Image Drum Sensor Error Please check [COLOR] image drum and reset Please see HELP for details Excessive paper has accumulated on the stacker Remove Paper Please see HELP for details Error code lamp Causes and Troubleshooting Reference pages - Blinking A fatal error has occurred. - If the error is not resolved by restarting the printer, contact your designated help desk. 6940 Blinking The image drum shown in the - 6941 message has not been installed. 6942 Press the [HELP] button, and 6943 solve according to the guidance 6944 shown on the Help screen. 6945 5400 Blinking Sensor error has occurred in the - 5401 image drum shown. 5402 Sensor may be unclean or stopper 5403 is installed. 5404 Press the [HELP] button, and 5405 solve according to the guidance shown on the Help screen. 480 Blinking The paper stacker is full. - 484 Remove Paper from stacker. [STACKER]: Either Face Up Stacker or Face Down Stacker will be displayed. The print data size is too large to 420 store it into printer memory To turn off the display, press OK Please see HELP for details Japanese We cannot delete the data due to 459 "k" column a custom media print error Verify the custom media settings and print again. To turn off the display, press OK Please see HELP for details Blinking Blinking Cannot print. Printing data has [Advanced] > exceeded the memory capacity of the printer. [Print with In the Quality of printer driver, best quality] select [Fine/Detail] or [Normal], and print once again. Press the [OK] button for deleting the display of the liquid crystal panel. Printing is stopped because of - print request from an incompatible custom media, and data is deleted. Print once again. Press the [OK] button for deleting the display of the liquid crystal panel. - 35 -