Oki C941dn C911dn/C931dn/C941dn Troubleshooting Guide - Page 40

Printing Troubles, Unable to print

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Troubleshooting Maintenance Index Printing Troubles zzPrinting Troubles 1 This section describes the possible troubles that may occur while operating the printer, and their solution procedure. Memo zz If the problem is not solved using the following methods, contact your designated customer service centre. zz For problems arising from the applications, contact the application development company. Unable to print 2 Basic reasons „„Common for Windows/Mac OS X Cause Power supply of the printer is switched off. Power supply was switched off due to the auto power off function. Printer is in sleep mode. LAN Cable/USB Cable is disconnected. Cables are defective. Printer is offline. Error message has appeared on the liquid crystal panel of the operation panel. NBT, EtherTalk, and WSP Print protocols are used. Interface settings are disabled. There is a problem with the print function. Print will be automatically canceled. Solution procedure Switch on the power supply. Switch on the power supply. When you do not want to use the auto power off function, disable it with [Admin Setup]>[Power Setup]>[Auto Power Off] in the operation panel. Touch the [POWER SAVE] button on the operation panel, and change the status to the standby mode. When you do not want to use the sleep mode, disable the sleep mode from [Admin Setup]>[Power Setup]>[Sleep] in the operation panel. Check that labels are correctly connected to the printer and the computer. Replace with new cables. Press the [ON LINE] button on the operation panel. Press "When a message related to paper appears"(P.31),"When a message related to replacement of consumable supplies appears"(P.33),"When some other message appears"(P.35), or the [HELP] button on the operation panel. When the sleep mode is enabled, disable it from [Admin Setup]>[Power Setup]>[Sleep] in the operation panel. From [Admin Setup]>[Network Setup] on the operation panel, enable the interface you are using. Check whether you can print the printer information or not. Print is not allowed when print job accounting client is used. Or, job accounting log buffer may be full. Reference pages Basic Advanced Basic page 31 page 33 page 35 - Advanced Basic Advanced „„For Windows Cause This printer is not set as default printer. Output port of printer driver is incorrect. Printing from other interface is in progress. Solution procedure Set it to default printer. Select the output port where LAN cable/USB cable is connected. Wait until the printing is complete. Reference pages - - - 40 -

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40
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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
z
Printing Troubles
This section describes the possible troubles that may occur while operating the printer, and their
solution procedure.
Memo
z
If the problem is not solved using the following methods, contact your designated customer service centre.
z
For problems arising from the applications, contact the application development company.
Unable to print
Basic reasons
±
Common for Windows/Mac OS X
Cause
Solution procedure
Reference
pages
Power supply of the printer is switched off.
Switch on the power supply.
Basic
Power supply was switched off due to the auto
power off function.
Switch on the power supply.
When you do not want to use the auto power off
function, disable it with [Admin Setup]>[Power
Setup]>[Auto Power Off] in the operation panel.
Advanced
Printer is in sleep mode.
Touch the [POWER SAVE] button on the operation
panel, and change the status to the standby mode.
When you do not want to use the sleep mode,
disable the sleep mode from [Admin Setup]>[Power
Setup]>[Sleep] in the operation panel.
Basic
LAN Cable/USB Cable is disconnected.
Check that labels are correctly connected to the
printer and the computer.
-
Cables are defective.
Replace with new cables.
-
Printer is offline.
Press the [ON LINE] button on the operation panel.
-
Error message has appeared on the liquid
crystal panel of the operation panel.
Press “When a message related to paper
appears”(P.31),”When a message related
to replacement of consumable supplies
appears”(P.33),”When some other message
appears”(P.35)
, or the [HELP] button on the
operation panel.
page 31
page 33
page 35
NBT, EtherTalk, and WSP Print protocols are
used.
When the sleep mode is enabled, disable it from
[Admin Setup]>[Power Setup]>[Sleep] in the
operation panel.
-
Interface settings are disabled.
From [Admin Setup]>[Network Setup] on the
operation panel, enable the interface you are
using.
Advanced
There is a problem with the print function.
Check whether you can print the printer
information or not.
Basic
Print will be automatically canceled.
Print is not allowed when print job accounting
client is used. Or, job accounting log buffer may
be full.
Advanced
±
For Windows
Cause
Solution procedure
Reference pages
This printer is not set as default printer.
Set it to default printer.
-
Output port of printer driver is incorrect.
Select the output port where LAN cable/USB
cable is connected.
-
Printing from other interface is in progress.
Wait until the printing is complete.
-