Palm P80880US Handbook - Page 276
Service menu, Options menu, TCP/IP troubleshooting
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Chapter 16 Setting Preferences for Your Handheld Service menu Options menu TCP/IP troubleshooting If you have problems establishing a network connection using TCP/IP, check the troubleshooting tips in this section and try the suggestions listed. Displaying expanded Service Connection Progress messages It's helpful to identify at what point in the login procedure the connection fails. An easy way to do this is to display the expanded Service Connection Progress messages. These messages describe the current stage of the login procedure. Press Down on the navigator at any point during login to display these messages. Viewing the Network Log If viewing the expanded Service Connection Progress messages does not give you enough information to find out why you cannot connect to your ISP or dial-in server, take a look at the Network Log. The Network Log lists all of the communication that occurs between your modem and your dial-in server during the login procedure. The information in the Network Log can help your ISP or your system administrator pinpoint where the login procedure communication fails and why. To view the Network Log: 1. From the Network Preferences screen, tap the Menu icon . 2. Select Options, and then select View Log. 3. Tap the up and down arrows of the scroll bar to see the entire Network Log. 4. Tap Done. Adding a DNS number If your ISP or dial-in server requires a DNS number and you did not enter that information in the Network Preferences screen, it will appear that you successfully logged in to your network. When you try to use an application or look up information, however, the connection fails. If this occurs, try adding a DNS IP address. Ask your ISP or your system administrator for the correct primary and secondary DNS IP address. 266
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