Palm P80880US Handbook - Page 303
To re-install third-party applications one at time:, Technical support
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Technical support 4. Close the Palm folder. 5. Perform a hard reset. See "Performing a hard reset" in Appendix A for details. 6. Perform a HotSync operation. 7. Operate your handheld and try to replicate problem operations. 8. Perform one of the following: - If your handheld still has problems, see the other sections in this chapter for solutions to the problem. Fix the problem before re-installing the third-party applications. - If your handheld no longer has problems, install the third-party applications one application at a time using the following procedure. To re-install third-party applications one at time: 1. Open the Backup folder 2. Double-click on one .prc file. The Palm™ Quick Install window opens with the .prc file listed. 3. Click Done. 4. Perform a HotSync operation to install the files. See Chapter 15 for details. 5. Operate your handheld and try to replicate problem operations. 6. Perform one of the following: - If installing the application recreates your problem, remove the application and contact the application developer for a solution. Continue to re-install your applications one application at a time to make sure another application is not creating a problem. - If installing the application does not cause a problem, got to step 1 and reinstall another application. Technical support If, after reviewing the sources listed at the beginning of this appendix, you cannot solve your problem, go to www.palm.com/support/tungstenE or send an e-mail to your regional Technical Support office. Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please provide the following information: s The name and version of the operating system you are using s The actual error message or state you are experiencing s The steps you take to reproduce the problem s The version of handheld software you are using and available memory 293
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