Panasonic CF-H1ADBBGJM Reference Manual - Page 104
Touch Screen Operation, Barcode Reader, Fingerprint Reader
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Troubleshooting (Advanced) 104 Touch Screen Operation Cannot point the correct position using z Perform the calibration (Î page 6). the included stylus. Barcode Reader Reading is not possible. Fingerprint Reader z Confirm that the barcode is readable (without damage, etc.). z Confirm the area for reading. z The distance from the reader to the barcode is important. As a rule of thumb, a farther distance should be used for a larger symbol to allow the LED light to cover the symbol. In addition, a closer distance should be used for a thinner symbol. z Be sure the barcode is not placed closer than necessary to the reader. The sensor does not enroll or authenticate my fingerprint. z Slide your finger correctly. For further information about enrollment and authentication, refer to "How to Use the Fingerprint Reader" (Î page 58) and [Fingerprint Tutorial]. • Click (Start) - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial]. z The sensor enrolls or authenticates no fingerprint, or performs authentication poorly, despite the correct way of finger sliding when your finger is in any of the conditions stated below: • Rough skin, or injured finger (with a cut or a skin inflammation) • Extremely dry • Soiled with mud or oil • Fingerprint has been worn and has faded • Wet with water or sweat • Wash your hands or wipe them dry. • Use a different finger for registration or authentication. • Treat your finger with a hand cream when it is rough skin or dry. z Clean the fingerprint sensor. For further information, refer to "Handling & Maintenance" (Î page 64). z The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support.