Panasonic WVSC385 WVSC385 User Guide - Page 28

Troubleshooting Before asking for repairs, check the symptoms with the following table. Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below. Symptom Cause/solution Power is not turned on. When using DC power supply • Is the 12 V DC power cord plug (accessory) firmly inserted into the 12 V DC power terminals of the camera? Confirm the power plug is firmly connected. When using a PoE device for power supply • Are the PoE device and the network connector on the rear of the camera connected using a LAN cable (category 5, STP*)? Check whether the connection is appropriately established. * PAL model only • Depending on the PoE device, the power supply will stop when the demanded power exceeds its total power limit for all PoE ports. Refer to the operating instructions of the PoE device in use. The camera does not move to the preset positions accurately. • When the preset positions becomes inaccurate during use, it is possible to correct the positions by executing the position refresh function. In addition, when "Position refresh" is set for the created schedule, the camera position will be corrected periodically. In some situations, reconfigure the preset positions. When the camera is panning/tilting, the camera stops panning/tilting and mechanical noise comes from the camera. The camera starts panning unpredictably. • The camera position may have become inaccurate. Carry out the refresh position function from the [Default reset] tab of the "Maintenance" page of the setup menu. • This may be caused by noise. Check the exogenous noise level around the camera. When using an optional inner cover, upper side of images are hidden (become black) when the tilt angle of the camera is almost level. • This is not malfunction. This is caused by the shape of the inner cover (WV-Q157 or an accessory of optional mount bracket). In this case, images may also be washed out depending on the photographic subject when "On" is selected for "AGC" on the setup menu. • Is the LAN cable connected appropriately? Connect the LAN cable appropriately. When the power is turned on, • Is the hub or router connected to the camera operating appropri- the live indicator lights or ately? blinks orange. Check if the hub or router in use is operating appropriately. • Isn't the LAN cable connected to the camera broken? Replace the cable with another one. Reference pages 18 18 - Operating Instructions (PDF) Operating Instructions (PDF) 11 12 18 28