RCA BRC11072E BRC11072E Product Manual - Page 19

Troubleshooting Guide SYMPTOM No power. The remote control does not function. Very little or no sound is coming from a DVD. No picture. CAUSE (AND REMEDY) • Ensure the AC power cord is connected. • Make sure that the unit is turned on. • Remove any obstacles between the remote and the unit. • Use the remote near the unit. • Point the remote at the remote sensor on the unit. • Replace the battery in the remote with new one. • Make sure plastic sheet has been removed from battery section. • Make sure that you select POWER ON mode. • Make sure the unit is not paused. Press the PLAY button. • Make sure the unit is not in fast-forward or fast-reverse mode. Press the PLAY button. • Make sure the AUDIO/VIDEO input/output connections are correct. • The unit has overheated. Shut it off for 30 minutes to allow it to cool down. • The region number of the disc doesn't match the region number of this unit. For DVD disc EN For Blu-ray disc The picture is not clear. Loud hum or noise is heard. Blu-ray Disc or DVD does not play. Picture-in-Picture (PiP) does not work on a Bluray Disc. • The disc is dirty. Gently clean the disc. • The disc is scratched. • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. • Make sure that the disc has the correct region code. • There is no disc inside the unit ("No Disc" appears on the screen). • Insert the disc correctly with the graphics facing up. • Clean the disc. • A non-NTSC disc has been inserted, or the disc region number does not match the region number of the unit. • Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an hour for it to clear and try again. • Make sure that disc supports PiP mode. Specifications and external appearance are subject to change without notice. BRC11072E_English_010.indd 19 19 3/23/2011 10:52:47