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The Machine Does Not Print - replacement

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Troubleshooting The Machine Does Not Print Possible Cause Solutions Is the power on? Is the machine online? Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. If not, press [fOnline] on the display panel. Does the printer function If so, check the error message on the display panel and take restatus indicator stay red? quired action. Is there a warning status or If so, check the error message or warning status on the display error message on the dis- panel and take the required action. play panel? Does the "Updating the destination list...Please wait. Specified destination(s) or sender's name has been cleared." message appear? The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. Wait until the message disappears. Do not switch off the power while this message is displayed. Can you print a configuration page? If you cannot print a configuration page, there maybe a machine malfunction. Contact your sales or service representative. See p.126 "Printing the configuration page" for printing a configuration page. Is the interface cable con- Connect the interface cable securely. If it has a fastener, fasten that nected securely to the ma- securely as well. chine and computer? See p.10 "Connecting the Machine". 8 Are you using the correct The type of interface cable you should use depends on the compu- interface cable? ter. Be sure to use the correct one. If the cable is damaged or worn, replace it. See p.10 "Connecting the Machine". Was the interface cable connected after the machine was turned on? Connect the interface cable before turning on the machine. Is the signal status satisfac- To check signal status, press {User Tools/Counter} key on the dis- tory when using wireless play panel, and then press [System Settings] on the display panel. LAN in the infrastructure On the [Interface Settings] tab, select [IEEE 802.11b], and then press mode ? [Wireless LAN Signal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. Note ❒ You can check signal status only when using wireless LAN in the infrastructure mode. When using wireless LAN, Check using the machine's display panel that the SSID is correctly set. is the SSID correctly set? 151

Section	Page
Printer/Scanner Unit Type 3045 Operating Instructions Printer Reference	1
Introduction	2
Important	2
Caution:	2
Trademarks	2
Notes	2
TABLE OF CONTENTS	3
Manuals for This Machine	7
How to Read This Manual	9
Symbols	9
1. Getting Started	11
Control Panel	11
Display Panel	12
User Authentication	14
User Code Authentication (Using the Control Panel)	14
User Code Authentication (Using a Printer Driver)	14
Login (Using the Control Panel)	14
Logoff (Using the Control Panel)	15
Login (Using a Printer Driver)	15
Connecting the Machine	16
Requirements	16
Connecting the Machine to the Host Using a USB Cable	16
Connecting the Machine to the Host Using the Parallel Cable / IEEE 1394 (SCSI print) Cable	17
Connecting to the Ethernet Interface	18
Setting Paper on the Bypass Tray	19
Setting Custom Size Paper	21
Setting Thick Paper or OHP Transparencies	22
2. Preparing the Machine	23
Quick Install	23
Confirming the Connection Method	25
Network Connection	25
Using This Machine as the Windows Printing port	25
Using as a network printer	27
Local Connection	28
Using the SmartDeviceMonitor for Client Port	29
Installing SmartDeviceMonitor for Client	29
Installing the PCL or RPCS Printer Driver (TCP/IP)	30
Installing the PCL or RPCS Printer Driver (IPP)	32
Changing the Port Settings for SmartDeviceMonitor for Client	34
Windows 95 / 98:	34
Windows 2000 / Windows NT 4.0:	34
Windows XP, Windows Server 2003:	34
Using the Standard TCP/IP Port	35
Installing the PCL or RPCS Printer Driver	35
Using the LPR Port	37
Installing the PCL or RPCS Printer Driver	37
Using as a Windows Network Printer	39
Installing the PCL or RPCS Printer Driver	39
Using as a NetWare Print Server / Remote Printer	41
Form Feed	43
Banner Page	43
Printing after Resetting the Printer	43
Installing the Printer Driver Using USB	44
Windows 98 SE / Me - USB	44
Windows 2000 - USB	46
Windows XP, Windows Server 2003 - USB	47
Troubleshooting for Using USB	49
Printing with Parallel Connection	50
Installing the PCL or RPCS Printer Driver	50
Installing the Printer Driver Using IEEE 1394 (SCSI print)	52
Windows 2000	52
Windows XP, Windows Server 2003	54
Printing with Bluetooth Connection	56
Supported Profiles	56
Printing with Bluetooth Connection	56
Configuring Security Mode Settings	58
Printing in the Security Mode	58
If a Message Appears during Installation	59
Making Option Settings for the Printer	60
Conditions for Bidirectional Communication	60
If Bidirectional Communication Is Disabled	62
Installing Font Manager 2000	63
Using Adobe PageMaker Version 6.0, 6.5, or 7.0	64
3. Setting Up the Printer Driver	65
PCL - Accessing the Printer Properties	65
Windows 95 / 98 / Me - Accessing the Printer Properties	65
Making Printer Default Settings	65
Making Printer Settings from an Application	65
Windows 2000 - Accessing the Printer Properties	66
Making Printer Default Settings - The Printer Properties	66
Making Printer Default Settings - Printing Preferences	67
Making Printer Settings from an Application	67
Windows XP, Windows Server 2003 - Accessing the Printer Properties	68
Making Printer Default Settings - The Printer Properties	68
Making Printer Default Settings - Printing Preferences	69
Making Printer Settings from an Application	69
Windows NT 4.0 - Accessing the Printer Properties	70
Making Printer Default Settings - The Printer Properties	70
Making Printer Default Settings - Default	70
Making Printer Settings from an Application	71
RPCS - Accessing the Printer Properties	72
Windows 95 / 98 / Me - Accessing the Printer Properties	72
Making Printer Default Settings	72
Making Printer Settings from an Application	73
Windows 2000 - Accessing the Printer Properties	74
Making Printer Default Settings - The Printer Properties	74
Making Printer Default Settings - Printing Preferences	75
Making Printer Settings from an Application	75
Windows XP, Windows Server 2003 - Accessing the Printer Properties	76
Making Printer Default Settings - The Printer Properties	76
Making Printer Default Settings - Printing Preferences	77
Making Printer Settings from an Application	77
Windows NT 4.0 - Accessing the Printer Properties	78
Making Printer Default Settings - The Printer Properties	78
Making Printer Default Settings - Default	78
Making Printer Settings from an Application	79
4. Other Print Operations	81
Printing a PDF File Directly	81
Printing Method	81
Unauthorized Copy Control	82
Using [Data security for copying]	82
Using [Mask type:]	84
Important Notice	85
Using the Print Job List	86
Selecting the Initial Print Job List	86
Displaying a Print Job List	87
Sample Print	90
Printing a Sample Print File	90
Deleting Sample Print Files	92
Locked Print	93
Printing a Locked Print File	93
Deleting Locked Print Files	95
Hold Print	96
Printing a Hold Print File	96
Deleting Hold Print Files	98
Stored Print	99
Printing a Stored Print File	99
Deleting Stored Print Files	101
Printing from List Per User ID	102
Printing the Desired Print Job	102
Printing All Print Jobs	103
Spool Printing	105
Form Feed	106
Print Using a Selected Tray	106
Canceling Form Feed	107
Canceling a Print Job	108
Windows - Canceling a Print Job	108
Checking the Error Log	110
Covers	112
Slip Sheet	115
Chaptering	117
User Defined Pages	119
Collate	120
Printing with the Finisher	122
Staple	123
Staple Position	123
Stapling Precautions	124
Punch	126
Punch Position	126
Punching Precautions	127
5. Printer Features	129
Printer Features Menu	129
Adjusting Printer Features	131
Printer Features Parameters	132
List / Test Print	132
Printing the configuration page	132
Interpreting the configuration page	133
Maintenance	134
System	134
Host Interface	138
PCL Menu	138
PS Menu	140
PDF Menu	140
6. Using the Document Server	141
Accessing the Document Server	141
7. The Functions and Settings of the Machine	143
Mainframe	143
Functions	143
Interface	143
List of the Setting Items	144
Web Image Monitor	144
telnet	146
UNIX	147
Settings that can be used with PostScript 3	148
8. Appendix	149
Software and Utilities Included on the CD- ROM	149
Printer Drivers for This Printer	150
SmartDeviceMonitor for Admin	152
SmartDeviceMonitor for Client	153
Troubleshooting	155
Error & Status Messages on the Display Panel	155
The Machine Does Not Print	157
Other Printing Problems	160
System Settings (Parallel Connection)	165
Precautions when using Windows Server 2003	166
Precautions When Using the Terminal Server Mode	166
Specifications	167
Options	168
IEEE 1394 Interface Board Type B	168
IEEE 1284 Interface Board Type A	169
IEEE 802.11b Interface Unit Type H	169
PostScript 3 Unit Type 3045	170
Bluetooth Interface Unit Type 3245	170

Match case Limit results 1 per page

Troubleshooting

151

The Machine Does Not Print

Possible Cause

Solutions

Is the power on?

Check the cable is securely plugged into the power outlet and the

machine. Turn on the main power switch.

Is the machine online?

If not, press

[

Online

]

on the display panel.

Does the printer function

status indicator stay red?

If so, check the error message on the display panel and take re-

quired action.

Is there a warning status or

error message on the dis-

play panel?

If so, check the error message or warning status on the display

panel and take the required action.

Does the “Updating the

destination list...Please

wait. Specified destina-

tion(s) or sender's name

has been cleared.” message

appear?

The destination list is being updated from the network using

SmartDeviceMonitor for Admin.

Depending on the number of destinations to be updated, there

may be some delay before you can resume operation. Operations

are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power

while this message is displayed.

Can you print a configura-

tion page?

If you cannot print a configuration page, there maybe a machine

malfunction. Contact your sales or service representative.

See p.126 “Printing the configuration page” for printing a config-

uration page.

Is the interface cable con-

nected securely to the ma-

chine and computer?

Connect the interface cable securely. If it has a fastener, fasten that

securely as well.

See p.10 “Connecting the Machine”.

Are you using the correct

interface cable?

The type of interface cable you should use depends on the compu-

ter. Be sure to use the correct one. If the cable is damaged or worn,

replace it.

See p.10 “Connecting the Machine”.

Was the interface cable

connected after the ma-

chine was turned on?

Connect the interface cable

before

turning on the machine.

Is the signal status satisfac-

tory when using wireless

LAN in the infrastructure

mode ?

To check signal status, press

{

User Tools/Counter

}

key on the dis-

play panel, and then press

[

System Settings

]

on the display panel.

On the

[

Interface Settings

]

tab, select

[

IEEE 802.11b

]

, and then press

[

Wireless LAN Signal

]

. If signal quality is poor, move the machine to

a location where radio waves can pass or remove objects that

might cause interference.

Note

❒

You can check signal status only when using wireless LAN in

the infrastructure mode.

When using wireless LAN,

is the SSID correctly set?

Check using the machine's display panel that the SSID is correctly set.