Ricoh IM 5000 User Guide - Page 237
When the Machine Does Not Respond Correctly to an Operation from a Computer
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When the Machine Cannot Be Operated When the Machine Does Not Respond Correctly to an Operation from a Computer Condition Cause Solution and reference When using the address book from Device Manager NX, an incorrect password error is displayed even when you enter the correct login user name and password. A certificate is not installed on the computer when SSL/TLS is enabled on the machine. An item other than [Simple Encryption] is specified in "Driver Encryption Key:Encryption Strength". Install the certificate on the computer. Consult your network administrator for the certificate. Specify [Simple Encryption] in "Driver Encryption Key:Encryption Strength" in [Settings] [System Settings] [Settings for Administrator] [Security] [Extended Security Settings]. You cannot access the machine using Web Image Monitor. There is a problem with the connection between the machine and the computer. Check the cable connecting the machine and the computer, and disconnect and then connect the cable again. Also, check the connection to the hub or router, and turn off and on the power of the device if possible. Next, turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. page 17 "Turning On and Off the Power" A proxy server is specified. In the proxy setting of the Web browser, specify the IP address of the machine as an exception. You can check the IP address in [Check Status] "Network". 235