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Ricoh IM 5000 User Guide - Page 297

Check that Realm Name, KDC Server Name, Domain Name are specified correctly

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When Other Messages Appear • Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [User Authentication Management] [Windows Authentication]. • Select the user in the address book, press [Edit], and then check that [Unavailable] is specified for each function under the [User Management / Others] tab [User Management] [Available Functions / Applications]. • Check whether "Global Scope" is specified as the scope of the group in a property for the user group created in DC, and the group type specified in "Security". Also check whether an account is registered to the user group that has been created. If more than one DC exists, check whether a trust relationship between DCs is established. *2 To resolve the domain name, see the following: • Check whether [Domain Name Configuration] and [DNS Configuration] or [WINS Configuration] is specified correctly in [Settings] [System Settings] [Network/Interface]. • Enter the IP address in [Domain Name Configuration] to check the connection. If authentication can be performed using the IP address, check [DNS Configuration] or [WINS Configuration] again. • If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the domain controller security policy or domain security policy. Also check that the port is not closed in the firewall between the device and the domain controller or in the firewall settings of the domain controller. When the Windows firewall is enabled, create a new rule that allows communication on port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on [Advanced] [WINS] tab, and open port 137. *3 For Kerberos authentication, check the following: • Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete Realm]. Enter "Realm Name" in upper case. • Configure the setting so that the difference in time between the clocks on KDC and device is less than five minutes. The clock on the machine can be adjusted in [Settings] [System Settings] [Date/Time/Timer] [Date/Time] [Set Time]. • Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When autoobtaining cannot be activated, switch to manual. *4 For LDAP settings, check the following: • Check whether the LDAP server is correctly specified in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [User Authentication Management] [LDAP Authentication] or [Custom Authentication]. 295

Section	Page
IM 2500/3000/3500/4000/5000/6000 series <User Guide Selected Version>	1
How to Read the Manuals	3
Symbols Used in the Manuals	3
TABLE OF CONTENTS	4
1. About This Manual	13
Abbreviated Names of Options	13
2. Getting Started	19
Turning On and Off the Power	19
Turning On the Main Power	19
Turning Off the Main Power	20
Energy Saving Mode	21
Guide to Names and Functions of Components	24
Front and Left View	24
Front and Right View	26
Rear and Left View	27
Names and Functions of the Control Panel	28
Touch Panel/Interface	28
LED Indicators	29
Changing the Display Language	31
How to Use the Home Screen	32
Intuitive Screen Operation Using Fingertips	34
How to Use the \	37
How to Use the Copy Screen	40
How to Use the Copy Screen (Standard)	40
How to Use the Copy Screen (No Scrolling Screen)	42
Changing the Layout or Display of the Keys of the Copy Function	43
How to Use the Fax Screen	45
Customizing the [Send Settings] Screen	45
How to Use the Scanner Screen	48
Customizing the [Send Settings] Screen	48
Adding a Frequently Used Application or Widget to the Home Screen	51
Adding an Icon/Widget to the Home Screen	52
Moving or Deleting Icons and Widgets	52
Creating a Folder to Organize Icons	53
Registering Frequently Used Settings as a Program	54
Registering Settings as a Program	55
Changing the Contents of the Program	56
Logging In from the Control Panel	58
Logging In by Entering the User Name and Password	59
Logging In Using an IC Card	60
Logging In Using a Mobile Device	60
Authenticating Using the User Code	62
Changing the Login Password	62
Placing an Original on the Exposure Glass	64
Placing an Original in the Auto Document Feeder (ADF)	66
Placing Originals in the ARDF	67
Placing Originals in the One-pass Duplex Scanning ADF	69
3. Copy	73
Basic Procedure for Copying Documents	73
Reserving a Copy Job While Executing Another Copy Job	76
Interrupting the Current Copy to Copy Another Original	77
Making Enlarged or Reduced Copies	79
Specifying a Copy Ratio or Size	79
Enlarging or Reducing According to the Paper Size	81
Reducing Slightly to Increase the Margins	82
Duplex Copying	84
Combining and Copying a Multi-page Original onto a Single Sheet of Paper	86
Copying onto Envelopes	89
Copying onto Envelopes in the Bypass Tray	89
Copying onto Envelopes in the Paper Tray	91
Copying in Page Order or for Each Page Number	92
4. Fax	95
Basic Procedure for Transmitting Faxes	95
Registering Fax Numbers in the Address Book	98
Registering a Fax Number and Send Conditions	98
Changing/Deleting the Registered Data Such as Fax Number	100
Displaying a Preview before Sending a Fax	101
Viewing the Transmission Result of Sent Faxes	103
Confirming the Information on the Fax Screen	103
Checking the Result in Communication Result Report	104
Checking the Result in Immediate TX Result Report	105
Checking the Result in Communication Failure Report	105
Checking the Result in Error Report	105
Viewing Memory Storage Report	105
Checking by E-mail	105
Confirming the Information in Web Image Monitor	107
5. Print	109
Installing the Printer Driver by Using Device Software Manager Installer	109
Installing Device Software Manager from the CD-ROM	109
Installing Device Software Manager from the Downloaded File	112
Installing the Printer Driver for Network Connection (Windows)	115
Installing the PCL 6 Printer Driver from the CD-ROM	115
Installing the PostScript 3 Printer Driver from the CD-ROM	116
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File	118
Installing the Printer Driver for Windows	119
If the Machine Cannot Be Found	120
Installing the Printer Driver for Network Connection (macOS)	123
Installing the PPD file	123
Registering the Machine in [Printers & Scanners]	124
Specifying the Option Settings	127
Basic Procedure for Printing Documents	129
Printing a Document in Windows	129
Printing a Document in macOS	131
Printing on Both Sides of Paper	134
Specifying 2-sided Print (Windows)	134
Specifying 2-sided Print (macOS)	134
Combining and Printing Multiple Pages on a Single Sheet of Paper	136
Specifying the Combine 2 Originals Function (Windows)	136
Specifying the Combine 2 Originals Function (macOS)	136
Printing on Envelopes	138
Printing on Envelopes Loaded on the Bypass Tray	138
Printing on Envelopes Loaded in the Paper Tray	141
Printing Documents Stored in the Printer from the Control Panel	145
Printing from a USB Flash Memory Device or SD Card Directly	147
Printable File Formats	147
Printing from a Memory Storage Device or Scan Application	148
6. Scan	151
Scanning Documents and Sending the Scanned Data by E-mail	151
Basic Procedure for Sending an E-mail	151
Registering the E-mail Destination in the Address Book When Sending an E-mail	153
Scanning Documents and Sending the Scanned Data to a Folder	156
Confirming the Computer Information (Windows)	156
Creating a Shared Folder (Windows)	158
Confirming the Computer Information (macOS)	161
Creating a Shared Folder (macOS)	162
Registering the Created Shared Folder in the Address Book	163
Basic Procedure for Performing Send to Folder	165
Scanning an Original with Suitable Quality and Density	167
Specifying the File Type or File Name When Scanning a Document	170
Notes about and limitations of file types	172
7. Document Server	173
Storing Documents in Document Server	173
Printing Documents in Document Server	175
Printing a Document with the Settings Specified When Scanned	175
Changing the Print Settings to Print a Document	176
Specifying a Page to Print	177
8. Web Image Monitor	179
Using Web Image Monitor	179
What You Can Do on the Web Image Monitor	180
Web Image Monitor Screen	182
Specifying Web Image Monitor Help	182
9. Adding Paper and Toner	185
Loading Paper into the Paper Tray	185
Loading Paper into Tray 1 to 4	186
Loading Paper into the Bypass Tray	190
Loading Paper into Tray 3 (LCT)	191
Loading Paper into the Large Capacity Tray (LCT)	193
Specifying the Paper Size That Is Not Automatically Detected	194
Specifying a Custom Size Paper Using the Control Panel	196
Specifying Paper Type and Thickness Settings	197
Recommended Paper Sizes and Types	200
Trays 1–4	200
Bypass Tray	202
Tray 3 (LCT)	203
Large Capacity Tray (LCT)	204
Notes on Special Paper	204
Paper Thickness for Each Paper Weight	205
Unusable Paper	205
Paper Storage	206
Saving Printouts	207
Thick Paper Orientation and Recommended Status	208
Envelope Orientation and Recommended Status	209
Using the Copy Function	210
Using the Printer Function	210
Loading Orientation-fixed Paper or Two-sided Paper	212
Copying onto Letterhead Paper	212
Printing onto Letterhead Paper Using the Printer Driver	213
Recommended Original Size and Weight	215
Sizes Detectable with Auto Paper Select	217
Replacing the Toner	219
Precautions When Storing Toner	220
Precautions When Replacing the Toner	220
Disposing Exhausted Toners	221
Replenishing the Staples	223
Replacing the Waste Toner Bottle	224
Precautions When Replacing the Waste Toner Bottle	224
Disposing the Used Waste Toner Bottle	226
10. Troubleshooting	227
Alert Sounds	227
Checking the Indicators, Icons, and Messages on the Control Panel	229
When an Icon is Displayed with a Message	229
When the [Check Status] Indicator is lit or flashing	231
When the Machine Cannot Be Operated	233
When the Machine Does Not Respond Correctly to an Operation on the Control Panel	233
When the Machine Does Not Respond Correctly to an Operation from a Computer	237
When a Message Appears and the Machine Cannot Be Operated	239
When a Message Appears While Using the Copy Function	242
When a Message Appears While Using Document Server	244
When a Message Appears While Using the Fax Function	246
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed	246
Messages that Appear When the Machine Cannot Connect to the Network	247
Messages that Appear When the Remote Fax Function Is Unavailable	256
When a Message Appears While Using the Printer Function	260
Messages that Appear without Error Codes	260
Messages that Appear with Error Codes	272
When a Message Appears While Using the Scanner Function	276
Messages that Appear on the Control Panel	276
Messages that Appear on the Computer	283
When Other Messages Appear	289
Messages that Appear When Machine Login Fails	291
Messages that Appear When Logging in to the Machine Using an IC Card Fails	298
Messages that Appear When the LDAP Server Is Unavailable	299
Messages that Appear When There Is a Problem with the Certificate	300
Messages that Appear When an Application Site Cannot Be Used	302
11. Specifications for The Machine	303
Model-Specific Information	303
List of Specifications	304
Specifications for the Main Unit	304
Specifications for the Document Server	325
Specifications for Facsimile	326
Specifications for Printer	331
Specifications for Scanner	333
Specifications for One-pass Duplex Scanning ADF	338
Specifications for Auto Reverse Document Feeder (ARDF)	339
Specifications for Internal Finisher SR3250	340
Specifications for Finisher SR3260	341
Specifications for Booklet Finisher SR3270	344
Specifications for Finisher SR3280	347
Specifications for Booklet Finisher SR3290	349
Specifications for Internal Finisher SR3300	352
Specifications for Internal Multi-Folding Unit	353
Specifications for External Tray	355
Specifications for Internal Shift Tray	356
Specifications for Internal Tray 2	356
Specifications for Bridge Unit	357
Specifications for Punch Unit (Internal Finisher SR3250)	358
Specifications for Punch Unit (Finisher SR3260 ,Booklet Finisher SR3270)	359
Specifications for Punch Unit (Finisher SR3280 ,Booklet Finisher SR3290)	360
Specifications for Lower Paper Tray	361
Specifications for Lower Paper Trays	361
Specifications for Tray 3 (LCT)	362
Specifications for Large Capacity Tray (LCT)	362
Specifications for IEEE 1284 Interface Board	363
Specifications for Wireless LAN Board	363
Specifications for Device Server Option	364
The Setting Values of the Transmission Function	365
Send Email	365
Send to Folder	366
Broadcast Transmission	367
Printable Area and Margin	368
Machine Options	369
Guide to Functions of the Machine’s External Options	369
Guide to Functions of the Machine’s Internal Options	375
Functions Requiring Optional Configurations	377
Copy Function	377
Facsimile Functions	379
Printer Function	382
Scanner Function	384
Interface	385
Others	385
Function Compatibility	386
12. Legal and Contact Information	389
Environmental Regulations	389
ENERGY STAR Program(mainly North America)	389
Energy Saving Functions	389
User Information on Electrical and Electronic Equipment (mainly Europe)	391
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	391
All Other Users	392
For Turkey only	392
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	392
Environmental Advice for Users (mainly Europe)	393
Users in the EU, Switzerland and Norway	393
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	394
Copyright Information about Installed Software	395

Match case Limit results 1 per page

•

Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings]

[System Settings]

[Settings for Administrator]

[Authentication/Charge]

[Administrator

Authentication/User Authentication/App Auth.]

[User Authentication Management]

[Windows Authentication].

•

Select the user in the address book, press [Edit], and then check that [Unavailable] is specified for

each function under the [User Management / Others] tab

[User Management]

[Available

Functions / Applications].

•

Check whether "Global Scope" is specified as the scope of the group in a property for the user

group created in DC, and the group type specified in "Security". Also check whether an account is

registered to the user group that has been created. If more than one DC exists, check whether a

trust relationship between DCs is established.

*2 To resolve the domain name, see the following:

•

Check whether [Domain Name Configuration] and [DNS Configuration] or [WINS Configuration]

is specified correctly in [Settings]

[System Settings]

[Network/Interface].

•

Enter the IP address in [Domain Name Configuration] to check the connection. If authentication can

be performed using the IP address, check [DNS Configuration] or [WINS Configuration] again.

•

If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the

domain controller security policy or domain security policy. Also check that the port is not closed in

the firewall between the device and the domain controller or in the firewall settings of the domain

controller. When the Windows firewall is enabled, create a new rule that allows communication on

port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from

the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on

[Advanced]

[WINS] tab, and open port 137.

*3 For Kerberos authentication, check the following:

•

Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in

[Settings]

[System Settings]

[Settings for Administrator]

[Authentication/Charge]

[Administrator Authentication/User Authentication/App Auth.]

[Register/Change/Delete

Realm]. Enter "Realm Name" in upper case.

•

Configure the setting so that the difference in time between the clocks on KDC and device is less

than five minutes. The clock on the machine can be adjusted in [Settings]

[System Settings]

[Date/Time/Timer]

[Date/Time]

[Set Time].

•

Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When auto-

obtaining cannot be activated, switch to manual.

*4 For LDAP settings, check the following:

•

Check whether the LDAP server is correctly specified in [Settings]

[System Settings]

[Settings

for Administrator]

[Authentication/Charge]

[Administrator Authentication/User

Authentication/App Auth.]

[User Authentication Management]

[LDAP Authentication] or

[Custom Authentication].

When Other Messages Appear

295